Sinch experienced a minor incident on September 2, 2026 affecting Web Portal, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal
Update timeline
- investigating Sep 02, 2026, 10:49 AM UTC
We are writing to inform you that we are experiencing a degradation impacting the bulk messaging service for Engage customers. Impact: Customers may experience delayed messages via the bulk messaging service. Incident Start Time: 2026-09-02 09:45 UTC We are actively investigating and will provide further updates as more information becomes available.
- investigating Sep 02, 2026, 11:41 AM UTC
We are continuing to investigate this issue and will provide further updates as more information becomes available.
- resolved Sep 02, 2026, 12:19 PM UTC
This incident has been resolved. Incident Start Time: 2026-09-02 09:45 UTC Incident End Time: 2026-09-02 12:09 UTC