Shippeo Outage History

Dear users, We are investigating an issue affecting ETA updates. Some shipments may not display an ETA in the Shippeo platform, and ETA-based notifications or message out sent to external systems may be delayed or unavailable. The following symptoms were observed during that timeframe: - No ETA displayed or updated on the platform - No ETA transmitted to external systems - No ETA-based notifications (SMS and/or email) are sent The issue was first detected on 5 October at approximately 17:00 CEST. The scope and cause are still under investigation.

Dear users, We are currently experiencing technical difficulties affecting login and platform access. Our team is actively working to resolve these issues and restore full functionality. Thank you for your patience and understanding. ------ Chers utilisateurs, Nous rencontrons actuellement des difficultés techniques affectant la connexion et l'accès à la plateforme. Notre équipe technique travaille activement à résoudre ces problèmes et à rétablir toutes les fonctionnalités. Nous vous remercions de votre patience et de votre compréhension.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently experiencing an issue affecting the real-time tracking updates for ocean shipments since 16/07. As a result, some tracking information may not reflect the latest status and could appear outdated or delayed. All shipment data is being safely stored. No data has been lost. Our teams are actively working on a fix, and tracking updates will be restored and back-filled once resolved. We apologize for the inconvenience and will provide a further update within the next hour.

Dear users, Since 14:00 CEST, an ongoing incident is affecting the upload and/or download of PODs on the web platform and via events-out. We are actively investigating the root cause and will provide updates in the coming hours. Thank you for your understanding and patience in the meantime. --- Chers utilisateurs, Un incident est en cours depuis 14h (heure FR) et affecte l'import et/ou le téléchargement des PODs sur la plateforme web et via les events-out. Nous investiguons activement pour identifier la cause et nous vous fournirons plus d'informations dans les prochaines heures. Merci de votre compréhension et de votre patience.

Dear users, We have identified an incident that is affecting the data freshness on the Insights dashboards, leading to out-of-date data being displayed. We are actively investigating the root cause and will provide updates shortly. Thank you for your understanding and patience in the meantime. --- Chers utilisateurs, Nous avons identifié un incident qui affecte la mise à jour des données sur les tableaux de bord Insights, entraînant l'affichage de données obsolètes. Nous investiguons activement pour identifier la cause et reviendrons vers vous dès que possible. Merci de votre compréhension et de votre patience.

Dear users, We have identified an issue affecting the dispatch of ETA updates event for Ocean shipments, resulting in delay and/or missing ETA predictions for Ocean containers on your end since June 12th, 2026 evening. Our engineering team has been alerted and a thorough investigation will be conducted to identify the root cause. We will keep you informed on our progress.

Dear users, We are currently investigating an issue affecting the dispatch of milestone and ETA updates event for ocean shipments. Some ETA predictions and milestone events for ocean containers may be delayed or missing on your end since June 9th, 2026. Our engineering team has been alerted and is actively investigating the root cause. We are working to restore the full and timely delivery of tracking data as quickly as possible. Thank you for your patience.

Dear users, The web platform has been inaccessible since June 10th evening for some users. Our technical team has identified the root cause, and a fix will be developed to resolve this incident promptly. Further updates will be provided within the hour. We appreciate your patience and understanding. --- Chers utilisateurs, La plateforme web est inaccessible depuis le 10 juin fin de journée pour certains utilisateurs. Notre équipe technique a identifié la cause, et un correctif sera développé pour résoudre cet incident rapidement. Plus d'informations seront fournies dans les prochaines heures. Nous vous remercions de votre patience et de votre compréhension.

Dear users, Since 8:00 PM UTC+2 on 17/05, we have experienced delays in dispatching vessel positions and Shippeo ETA messages within the Ocean scope. ETA computation and ingestion of position on the platform are not impacted. Our technical team is investigating the issue to restore the service as soon as possible. Thank you for your understanding and patience.

We are currently investigating an issue affecting some users' ability to log in to the Shippeo platform. Affected users may see an error message when attempting to sign in Invalid_request : No client found. Workaround available: You can access the platform directly via http://web.shippeo.com to bypass this issue in the meantime. Our team is actively working to identify and resolve the root cause. We will provide the next update within 1 hour. We apologize for the inconvenience and thank you for your patience.

Dear users, We are currently experiencing an incident affecting the vessel tracking and ETA computation/availability for Ocean shipments. Our technical team will start investigating as soon as possible and take the necessary actions for resolution. We will provide more updates on our progress. Thank you for your patience. -- Chers utilisateurs, Nous avons identifié un incident affectant le tracking des vaisseaux ainsi que le calcul et la disponibilité de l'ETA pour les ordres Ocean. Notre équipe technique va investiguer dès que possible et prendra les mesures nécessaires pour la résolution. Nous vous tiendrons informé sur cet incident. Merci de votre patience.