Shippeo incident

[INCIDENT] Orders not tracked via PULL API Events-in for some organizations

Notice Resolved View vendor source →

Shippeo experienced a notice incident on June 26, 2026, lasting 21h 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 04:00 AM UTC
Resolved
Jun 27, 2026, 01:30 AM UTC
Duration
21h 30m
Detected by Pingoru
Jun 26, 2026, 04:00 AM UTC

Update timeline

  1. resolved Jun 30, 2026, 01:03 PM UTC

    Dear users, We have identified an incident that affected orders created prior to 26/06 at 06:00 CEST or between 26/06 at 06:00 and 29/06 03:30 CEST for a specific list of Shippeo organizations with pull API integrations. This issue has been resolved since 29/03 at 03:30 CEST and all orders created afterward are now tracked as expected. Thank you for your understanding.