Shippeo incident

[INCIDENT] Transmission delays on Ocean Positions-out

Minor Resolved View vendor source →

Shippeo experienced a minor incident on May 18, 2026 affecting EDI, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 06:39 AM UTC
Resolved
May 18, 2026, 08:19 AM UTC
Duration
1h 39m
Detected by Pingoru
May 18, 2026, 06:39 AM UTC

Affected components

EDI

Update timeline

  1. investigating May 18, 2026, 06:39 AM UTC

    Dear users, Since 8:00 PM UTC+2 on 17/05, we have experienced delays in dispatching vessel positions and Shippeo ETA messages within the Ocean scope. ETA computation and ingestion of position on the platform are not impacted. Our technical team is investigating the issue to restore the service as soon as possible. Thank you for your understanding and patience.

  2. monitoring May 18, 2026, 07:47 AM UTC

    Dear users, The problem was identified and corrected. The queue is now re-processing all messages accumulated. Our technical team is monitoring the re-processing and we will confirm once the service is back to normal. Thank you for your understanding and patience.

  3. resolved May 18, 2026, 08:19 AM UTC

    The accumulated backlog has been reprocessed and the service is now back to normal.