Is Shippeo down?
Last checked 12h ago2 active incidents: [MAINTENANCE] - Security maintenance in progress, [INCIDENT] Issue Affecting Ocean Shipment Milestones
Shippeo is reporting degraded performance right now (last checked 12h ago). Services are up but slower or partially failing.
Real-time Shippeo status, recent outages, and incident history: pulled directly from Shippeo's official status page at status.shippeo.com every 5 minutes. Pingoru tracks 18 Shippeo services and has captured 12 incidents in the last 90 days (98.27% uptime). Get email, Slack, Discord, or webhook alerts the moment Shippeo reports a new incident, free for 3 monitors, no credit card.
Active incident 1
- Events TrackingETA Availability
Timeline · 1 update
- identified · Oct 21, 2026, 08:40 AM UTC
Dear Users, Between 16 and 17 October, an issue affecting our third-party ocean-tracking provider caused some estimated shipment milestones to be sent to Shippeo as actual events, including dates in the future. As a result, some shipments may display incorrect milestone information, and ETA updates may be delayed or inaccurate. Our teams are working to correct the affected shipment data. We are coordinating with the provider and evaluating the safest way to restore accurate milestone and ETA information. We will share another update once we have confirmed progress. Thank you for your understanding and patience. --- Chers clients, Entre le 16 et le 17 octobre, un incident affectant notre prestataire tiers de suivi maritime a entraîné l’envoi de certaines dates estimées de jalons comme s’il s’agissait d’événements réels, y compris avec des dates situées dans le futur. Par conséquent, certaines commandes maritimes peuvent afficher des informations incorrectes, et les mises à jour des dates estimées d’arrivée (ETA) peuvent être retardées ou inexactes. Nos équipes travaillent à corriger les données concernées. Nous collaborons avec notre partenaire et évaluons la méthode la plus sûre pour rétablir des informations fiables concernant les événements maritimes et les ETA. Nous partagerons une nouvelle mise à jour dès que nous aurons confirmé l’avancement de la correction. Nous vous remercions pour votre compréhension et votre patience.
Latest: Dear Users, Between 16 and 17 October, an issue affecting our third-party ocean-tracking provider caused some estimated shipment milestones to be sent to Shippeo as actual events, …
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Recent outages & incidents
Past 90 days- Insights DashboardsInsights Dashboards
Timeline · 3 updates
- identified · Oct 20, 2026, 10:55 AM UTC
Due to an incident reported by our provider we are experiencing an issue affecting the freshness of data in with our analytics capabilities used by Insights dashboards, exports and Shippeo Ai. Some information, particularly order and container data, may be delayed and may not yet reflect the latest updates on the analytics. Certain analytics features such as Shippeo AI may also be temporarily unable to load the most recent data. Our teams are working with our data-platform provider to restore normal updates as soon as possible
- identified · Oct 20, 2026, 03:23 PM UTC
We are continuing to work on a fix for this issue. We will update you as soon as possible with further information.
- resolved · Oct 20, 2026, 04:01 PM UTC
The issue has been resolved, and the data is now up to date on the platform.
Latest: The issue has been resolved, and the data is now up to date on the platform.
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Timeline · 1 update
- resolved · Oct 15, 2026, 01:36 PM UTC
Dear users, We have experienced some latencies on our web platform this morning from 06:30 to 08:20 CEST, causing delays in accessing and browsing and white pages. Our team has taken immediate action to restore normal service. Thank you for your understanding. ------ Chers utilisateurs, Nous avons rencontré des latences et des cas de pages blanches à la connexion sur notre plateforme web ce matin de 06:30 to 08:20 CEST. Notre équipe a pris des mesures immédiates pour rétablir le service normal. Merci pour votre compréhension.
Latest: Dear users, We have experienced some latencies on our web platform this morning from 06:30 to 08:20 CEST, causing delays in accessing and browsing and white pages. Our team has tak…
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- ETA AvailabilityETA Availability
Timeline · 3 updates
- investigating · Oct 06, 2026, 11:18 AM UTC
Dear users, We are investigating an issue affecting ETA updates. Some shipments may not display an ETA in the Shippeo platform, and ETA-based notifications or message out sent to external systems may be delayed or unavailable. The following symptoms were observed during that timeframe: - No ETA displayed or updated on the platform - No ETA transmitted to external systems - No ETA-based notifications (SMS and/or email) are sent The issue was first detected on 5 October at approximately 17:00 CEST. The scope and cause are still under investigation.
- monitoring · Oct 06, 2026, 11:43 AM UTC
The issue affecting ETA updates has been resolved. ETA information is now being generated and displayed normally; ETA-based notifications and message out are operating as expected. The incident affected ETA processing from 5 October at approximately 17:00 CEST until 6 October 13:40 CEST. We are continuing to monitor the service to confirm that volumes remain normal.
- resolved · Oct 06, 2026, 01:09 PM UTC
The issue affecting ETA updates is now closed.
Latest: The issue affecting ETA updates is now closed.
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- Web platformAPIEDI
Timeline · 5 updates
- investigating · Oct 02, 2026, 09:37 AM UTC
Dear users, We are currently experiencing technical difficulties affecting login and platform access. Our team is actively working to resolve these issues and restore full functionality. Thank you for your patience and understanding. ------ Chers utilisateurs, Nous rencontrons actuellement des difficultés techniques affectant la connexion et l'accès à la plateforme. Notre équipe technique travaille activement à résoudre ces problèmes et à rétablir toutes les fonctionnalités. Nous vous remercions de votre patience et de votre compréhension.
- investigating · Oct 02, 2026, 09:45 AM UTC
We are continuing to investigate this issue.
- investigating · Oct 02, 2026, 12:49 PM UTC
We are continuing to investigate this issue.
- monitoring · Oct 02, 2026, 03:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Oct 02, 2026, 08:05 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- ETA AvailabilityETA AvailabilityNotificationsNotifications
Timeline · 3 updates
- investigating · Sep 05, 2026, 09:30 PM UTC
Dear users, We are currently experiencing an issue with our provider that is impacting ETA computations for Road and Ocean shipments. This issue has been ongoing since approximately 09:00 Paris time on September 5, 2026. The following symptoms have been observed on our platform: - No ETA displayed or updated for Road and Ocean orders - No ETA transmitted to external systems - No ETA-based notifications (SMS and/or email) are sent Our technical team will investigate and resolve this issue as soon as possible. Thank you for your understanding and patience. -- Chers utilisateurs, Nous rencontrons actuellement un problème avec notre fournisseur qui impacte la génération d'ETA Route et Ocean. Cet incident a débuté le 5 Septembre 2026 depuis environ 09h00 (heure de Paris). Les symptômes ci-dessous sont visibles sur la plateforme : - Aucun ETA affiché ou mis à jour pour les ordres Route et Ocean - Aucun ETA transmis aux systèmes externes - Aucune notification basée sur l'ETA (SMS, e-mail et/ou Whatsapp) n'est envoyé Notre équipe technique va investiguer ce problème pour rétablir le service dès que possible. Merci de votre compréhension et de votre patience. Nous vous remercions de votre compréhension et de votre patience.
- monitoring · Sep 05, 2026, 11:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Sep 06, 2026, 02:21 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full Shippeo outage history
2 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since October 2026 · Statuspage by Atlassian · 18 components checked every 5 minutesThe longest incident in the last year, [Incident] Latency on integrating Black Swan events for Ocean on March 17, 2026, ran for 8 days. 23 maintenance windows announced in the same period.
Most affected components, last 12 months
- EDI19
- API13
- Events Tracking9
- Web platform9
- ETA Availability8
Latest incidents
- [INCIDENT] Issue Affecting Ocean Shipment Milestones
Dear Users, Between 16 and 17 October, an issue affecting our third-party ocean-tracking provider caused some estimated shipment milestones to be sent to…
- [INCIDENT] - Delays affecting Insights, Exports, Shippeo AI data and analytics capabilities
Due to an incident reported by our provider we are experiencing an issue affecting the freshness of data in with our analytics capabilities used by Insights…
- [Incident] Latency on our Web platform
Dear users, We have experienced some latencies on our web platform this morning from 06:30 to 08:20 CEST, causing delays in accessing and browsing and white…
- Started Oct 21, 2026, 08:40 AM UTC · ● 1d 6h
- [INCIDENT] - Delays affecting Insights, Exports, Shippeo AI data and analytics capabilities ResolvedStarted Oct 20, 2026, 10:55 AM UTC · Resolved Oct 20, 2026, 04:01 PM UTC · 5h 5m
- Started Oct 15, 2026, 06:00 AM UTC · Resolved Oct 15, 2026, 06:45 AM UTC · 45m
- Started Oct 06, 2026, 11:18 AM UTC · Resolved Oct 06, 2026, 01:09 PM UTC · 1h 50m
- Started Oct 02, 2026, 09:37 AM UTC · Resolved Oct 02, 2026, 08:05 PM UTC · 10h 28m
- Started Sep 05, 2026, 09:30 PM UTC · Resolved Sep 06, 2026, 02:21 PM UTC · 16h 50m
- Started Aug 19, 2026, 10:26 AM UTC · Resolved Aug 19, 2026, 05:28 PM UTC · 7h 1m