Shippeo incident
[INCIDENT] - Delays affecting Insights, Exports, Shippeo AI data and analytics capabilities
Shippeo experienced a minor incident on October 20, 2026 affecting Insights Dashboards and Insights Dashboards, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2026, 10:55 AM UTC
Due to an incident reported by our provider we are experiencing an issue affecting the freshness of data in with our analytics capabilities used by Insights dashboards, exports and Shippeo Ai. Some information, particularly order and container data, may be delayed and may not yet reflect the latest updates on the analytics. Certain analytics features such as Shippeo AI may also be temporarily unable to load the most recent data. Our teams are working with our data-platform provider to restore normal updates as soon as possible
- identified Oct 20, 2026, 03:23 PM UTC
We are continuing to work on a fix for this issue. We will update you as soon as possible with further information.
- resolved Oct 20, 2026, 04:01 PM UTC
The issue has been resolved, and the data is now up to date on the platform.