Shippeo incident

[INCIDENT] Issue on vessel positions and ETA computation for Ocean shipments

Shippeo experienced a minor incident on May 1, 2026 affecting ETA Availability, lasting 2d 17h. The incident has been resolved; the full update timeline is below.

Started: May 01, 2026, 02:36 PM UTC
Resolved: May 04, 2026, 07:44 AM UTC
Duration: 2d 17h
Detected by Pingoru: May 01, 2026, 02:36 PM UTC

Affected components

ETA Availability

Update timeline

investigating May 01, 2026, 02:36 PM UTC

Dear users, We are currently experiencing an incident affecting the vessel tracking and ETA computation/availability for Ocean shipments. Our technical team will start investigating as soon as possible and take the necessary actions for resolution. We will provide more updates on our progress. Thank you for your patience. -- Chers utilisateurs, Nous avons identifié un incident affectant le tracking des vaisseaux ainsi que le calcul et la disponibilité de l'ETA pour les ordres Ocean. Notre équipe technique va investiguer dès que possible et prendra les mesures nécessaires pour la résolution. Nous vous tiendrons informé sur cet incident. Merci de votre patience.
resolved May 04, 2026, 07:44 AM UTC

This incident has been resolved.