Shippeo incident

[INCIDENT] ETA updates display and dispatch issue

Minor Resolved View vendor source →

Shippeo experienced a minor incident on October 6, 2026 affecting ETA Availability and ETA Availability, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 11:18 AM UTC
Resolved
Oct 06, 2026, 01:09 PM UTC
Duration
1h 50m
Detected by Pingoru
Oct 06, 2026, 11:18 AM UTC

Affected components

ETA AvailabilityETA Availability

Update timeline

  1. investigating Oct 06, 2026, 11:18 AM UTC

    Dear users, We are investigating an issue affecting ETA updates. Some shipments may not display an ETA in the Shippeo platform, and ETA-based notifications or message out sent to external systems may be delayed or unavailable. The following symptoms were observed during that timeframe: - No ETA displayed or updated on the platform - No ETA transmitted to external systems - No ETA-based notifications (SMS and/or email) are sent The issue was first detected on 5 October at approximately 17:00 CEST. The scope and cause are still under investigation.

  2. monitoring Oct 06, 2026, 11:43 AM UTC

    The issue affecting ETA updates has been resolved. ETA information is now being generated and displayed normally; ETA-based notifications and message out are operating as expected. The incident affected ETA processing from 5 October at approximately 17:00 CEST until 6 October 13:40 CEST. We are continuing to monitor the service to confirm that volumes remain normal.

  3. resolved Oct 06, 2026, 01:09 PM UTC

    The issue affecting ETA updates is now closed.