Shippeo incident

[Incident] Platform access and API latencies

Critical Resolved View vendor source →

Shippeo experienced a critical incident on October 2, 2026 affecting Web platform and API and 1 more component, lasting 10h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2026, 09:37 AM UTC
Resolved
Oct 02, 2026, 08:05 PM UTC
Duration
10h 28m
Detected by Pingoru
Oct 02, 2026, 09:37 AM UTC

Affected components

Web platformAPIEDI

Update timeline

  1. investigating Oct 02, 2026, 09:37 AM UTC

    Dear users, We are currently experiencing technical difficulties affecting login and platform access. Our team is actively working to resolve these issues and restore full functionality. Thank you for your patience and understanding. ------ Chers utilisateurs, Nous rencontrons actuellement des difficultés techniques affectant la connexion et l'accès à la plateforme. Notre équipe technique travaille activement à résoudre ces problèmes et à rétablir toutes les fonctionnalités. Nous vous remercions de votre patience et de votre compréhension.

  2. investigating Oct 02, 2026, 09:45 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 02, 2026, 12:49 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Oct 02, 2026, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 02, 2026, 08:05 PM UTC

    This incident has been resolved.