Shippeo incident

[INCIDENT] - Delays in Ocean Tracking Data Updates from EDI315 files

Minor Resolved View vendor source →

Shippeo experienced a minor incident on July 23, 2026 affecting Events Tracking, lasting 4d 5h. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 07:06 AM UTC
Resolved
Jul 27, 2026, 12:56 PM UTC
Duration
4d 5h
Detected by Pingoru
Jul 23, 2026, 07:06 AM UTC

Affected components

Events Tracking

Update timeline

  1. identified Jul 23, 2026, 07:06 AM UTC

    We are currently experiencing delays in the processing of ocean tracking data for some shipments tracked with EDI315. Tracking milestones and status updates may appear later than usual. Our teams are actively investigating the root cause, which has been traced to a performance issue with a third-party file transfer service. No data is being lost — all updates will be processed once the issue is resolved.

  2. monitoring Jul 23, 2026, 02:28 PM UTC

    Our teams have identified the root cause of the delays affecting ocean tracking data updates and have applied corrective measures. The system is now processing data again and we are closely monitoring to confirm full recovery. The data pipeline is processing normally and the backlog of ocean tracking updates is being progressively cleared. We expect full recovery shortly and will post a final update once confirmed. No data has been lost.

  3. resolved Jul 27, 2026, 12:56 PM UTC

    This incident has been resolved.