Shadow Outage History

A storage server is currently unavailable and

Windows users may experience application crashes or be unable to start the Shadow app because some antivirus software, including Avast, may incorrectly flag **ShadowPCDisplayHelper.exe** as malicious. This executable is used by the Shadow overlay. If it is blocked or quarantined, the entire Shadow app may fail to launch. Our teams are currently investigating the issue. In the meantime, affected users can restore the file from quarantine and add **ShadowPCDisplayHelper.exe** to their antivirus allowlist or exceptions.

We have now confirmed that at least three antivirus solutions are incorrectly reporting a false positive: - Avast - AVG - Norton We have reported the issue to all three companies and hope it will be resolved quickly. In the meantime, if you experience the same issue with a different antivirus solution, please contact our Support team and provide: - The name of the detected process - The name of the antivirus software - Any detection or threat ID provided by the antivirus, if available

We're still in talks with antivirus providers to whitelist the new Shadow binary. In the meantime, we've reverted the Shadow PC app on Windows to the previous stable version to avoid false positives blocking access. If you'd still like to use the new build, it remains available through the beta channel. Thanks for your patience while we work with our partners to get this resolved.

We're currently investigating an issue impacting our order delivery process. Order may not be delivered in an hour as stated in the cart. We apologize for the inconvenience this is causing.

Incident also impact the RAZ process. We advise our users not to launch a disk reset until this incident is resolved.

Team is still investigating the incident. We'll update the situation once we've found the root cause. We apologize for the inconvenience this is causing.

Investigation are still ongoing. A potential root cause was identified during the night and team is following this lead.

We're investigating a potential incident occurring at FRSBG01 raised by our monitoring. Users may not be able to access their Shadow PC and face a VD-100 error. Already running sessions aren't impacted. We apologize for the inconvenience this is causing.

Some storage servers have issues to deliver the service. We are working on solving this issue

We're investigating an ongoing incident with Shadow Drive Access. Datas hosted in Shadow Drive aren't accessible. Team is aware of the situation and is working on a fix. We apologize for the inconvenience.

Several servers hosting our Power offer are Down. Users may be put in queue before being able to start their Shadow

We're investigating monitoring and users reports about the incapacity to start their Shadow PC.

We're investigating an ongoing incident with multiples storage servers triggered by our monitoring. We're working closely with our infrastructure provider to reopen the service as soon as possible.