Shadow Outage History
Shadow is up right nowPingoru has recorded 22 incidents for Shadow: 22 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 34 of 720 (5%) |
| May 2026 | 2 | 158 of 744 (21%) |
| June 2026 | 5 | 223 of 720 (31%) |
| July 2026 | 3 | 294 of 744 (39%) |
| August 2026 | 1 | 29 of 744 (4%) |
| September 2026 | 2 | 38 of 720 (5%) |
| October 2026 | 5 | 589 of 744 (79%) |
| November 2026 | 3 | 24 of 104 (23%) |
Incidents, newest first
Minor November 3, 2026 [DEFRA01] - Power Waiting Time 14h 16m Shadow PC, Shadow PC (Shadow PC — Frankfurt (DEFRA01))
Started Nov 03, 2026, 07:07 PM UTC· resolved Nov 04, 2026, 09:24 AM UTC
- identified Nov 03, 2026, 07:07 PM UTC
We are currently experiencing an incident affecting our DEFRA01 datacenter, which reduces the number of servers available at this location. Impact: Users trying to connect may experience longer waiting times than usual when launching their Shadow PC. Shadow PCs that are already running are not affected. We apologize for the inconvenience this is causing.
- resolved Nov 04, 2026, 09:24 AM UTC
Incident is resolved.
Minor November 2, 2026 [Drive] - Connection Unavailable 2h 32m Shadow Drive, Shadow Drive (Shadow Drive — Drive)
Started Nov 02, 2026, 05:03 PM UTC· resolved Nov 02, 2026, 07:35 PM UTC
- investigating Nov 02, 2026, 05:03 PM UTC
We're investing an issue with the authentication system of Shadow Drive. Already connected sessions are not impacted. We apologize for the inconvenience this is causing
- monitoring Nov 02, 2026, 06:07 PM UTC
We identified the failing part of the system and fixed it. Service is available again. We're monitoring the situation accros the evening.
- resolved Nov 02, 2026, 07:35 PM UTC
Incident is now considered as resolved.
Minor November 2, 2026 [DEFRA01] - Shadow PC Power Star Issue 9h 31m Shadow PC, Shadow PC (Shadow PC — Frankfurt (DEFRA01))
Started Nov 02, 2026, 10:03 AM UTC· resolved Nov 02, 2026, 07:35 PM UTC
- identified Nov 02, 2026, 10:03 AM UTC
Since 09:00 UTC, some users in our Frankfurt datacenter cannot start their Shadow PC and see error L-111. Shadow PCs that are already running are not affected. We have identified the cause and are working on a fix. Retrying the launch after a minute may work in the meantime. We apologise for the inconvenience and will post an update here as soon as the fix is in place.
- monitoring Nov 02, 2026, 10:34 AM UTC
A fix has been applied and Shadow PCs in Frankfurt are starting normally again since 10:00 UTC. We are monitoring the situation and will deploy a permanent fix later today. If you still get error L-111, please try launching again.
- resolved Nov 02, 2026, 07:35 PM UTC
Incident is now considered as resolved.
Minor October 19, 2026 [DEFRA01] Storage issue 10d 8h Shadow PC, Shadow PC (Shadow PC — Frankfurt (DEFRA01))
Started Oct 19, 2026, 07:10 AM UTC· resolved Oct 29, 2026, 03:15 PM UTC
- investigating Oct 19, 2026, 07:10 AM UTC
One of our storage setup shows many errors. This may impact some of our Shadow users in this datacenter.
- identified Oct 19, 2026, 08:58 AM UTC
Team found the root cause of the errors. A fix is under deployment. We'll let you know once service is resume.
- monitoring Oct 19, 2026, 09:48 AM UTC
A fix has been deployed and service reopened for impacted users. We're monitoring the situation over the next hours.
- resolved Oct 29, 2026, 03:15 PM UTC
Incident Resolved
Minor October 12, 2026 [CAMTL01] Storage server disruption 2d 4h Shadow PC, Shadow PC (Shadow PC — Montréal (CAMTL01))
Started Oct 12, 2026, 11:52 AM UTC· resolved Oct 14, 2026, 04:35 PM UTC
- identified Oct 12, 2026, 11:52 AM UTC
We've identified an issue affecting a subset of users (300+) who are unable to access their VMs due to an unresponsive storage server. Our team has identified the cause and is actively working on a fix. Other users are not affected. We'll post an update if the situation changes. We apologize for the inconvenience and appreciate your patience.
- resolved Oct 14, 2026, 04:35 PM UTC
The affected users have been unlocked and should now be able to access the service normally. If you're still seeing errors, please sign out and back in, and contact our support team if the problem persists. We apologize for the disruption and thank you for your patience.
Major October 9, 2026 [CAMTL01] Shadow Issue 6d 1h Shadow PC, Shadow PC (Shadow PC — Montréal (CAMTL01))
Started Oct 09, 2026, 07:24 AM UTC· resolved Oct 15, 2026, 08:36 AM UTC
- investigating Oct 09, 2026, 07:24 AM UTC
Customers cannot connect to their Shadow
- investigating Oct 09, 2026, 07:25 AM UTC
Root cause found. We are trying to fix the issue.
- resolved Oct 15, 2026, 08:36 AM UTC
Incident has been fixed since October 9, 2026 9:30AM
Minor October 8, 2026 [FRDUN02] - Users stuck in maintenance 6d 9h Shadow PC, Shadow PC (Shadow PC — Dunkerque (FRDUN02))
Started Oct 08, 2026, 07:31 AM UTC· resolved Oct 14, 2026, 04:36 PM UTC
- identified Oct 08, 2026, 07:31 AM UTC
We've identified an issue affecting a subset of users (300+) who are currently stuck in maintenance mode and seeing error G-468 when trying to access the service. Our team has identified the cause and is actively working on a fix. Other users are not affected. We'll post an update if the situation changes. We apologize for the inconvenience and appreciate your patience.
- monitoring Oct 08, 2026, 07:35 AM UTC
The affected users have been unlocked and should now be able to access the service normally. We're continuing to monitor to make sure everything stays stable. If you're still seeing error G-468, please sign out and back in, and contact our support team if the problem persists. We apologize for the disruption and thank you for your patience.
- resolved Oct 14, 2026, 04:36 PM UTC
The issue is resolved.
Minor October 7, 2026 [USWDC01] - Users stuck in maintenance 23h 11m Shadow PC, Shadow PC (Shadow PC — Washington DC (USWDC01))
Started Oct 07, 2026, 08:21 AM UTC· resolved Oct 08, 2026, 07:32 AM UTC
- identified Oct 07, 2026, 08:21 AM UTC
We've identified an issue affecting a subset of users (300+) who are currently stuck in maintenance mode and seeing error G-468 when trying to access the service. Our team has identified the cause and is actively working on a fix. Other users are not affected. We'll post an update if the situation changes. We apologize for the inconvenience and appreciate your patience.
- monitoring Oct 07, 2026, 08:39 AM UTC
The affected users have been unlocked and should now be able to access the service normally. We're continuing to monitor to make sure everything stays stable. If you're still seeing error G-468, please sign out and back in, and contact our support team if the problem persists. We apologize for the disruption and thank you for your patience.
- resolved Oct 08, 2026, 07:32 AM UTC
Incident is considered resolved
Minor September 30, 2026 [USWDC01] - Delivery delays for new Shadow PC 6d 22h Shadow PC, Shadow PC (Shadow PC — Washington DC (USWDC01)), Web, Web (Web — Shop)
Started Sep 30, 2026, 05:17 AM UTC· resolved Oct 07, 2026, 04:13 AM UTC
- investigating Sep 30, 2026, 05:17 AM UTC
We're currently investigating an issue affecting our delivery pipeline at the USWDC01 datacenter. As a result, newly ordered Shadow PCs are not being delivered within the expected timeframe. Our team is aware of the issue and actively working on a fix. We'll share an update as soon as we have more information. Thank you for your patience.
- identified Sep 30, 2026, 05:49 AM UTC
We've identified the root cause of the delivery delays affecting newly ordered Shadow PCs at the USWDC01 datacenter. Our team is now implementing a fix. Orders placed during this period will be delivered once the fix is in place; no action is needed on your side. We'll post another update as soon as deliveries are back to normal. Thank you for your patience.
- identified Sep 30, 2026, 07:23 AM UTC
Fix is being deployed and situation should improve in the following minutes.
- monitoring Sep 30, 2026, 07:45 AM UTC
Fix is fully deployed and team is now monitoring the situation. Impacted users should have their Shadow PC delivered in the following hour. We expect the situation to be fully resolved in about 2hours.
- resolved Oct 07, 2026, 04:13 AM UTC
This incident is considered as resolved
Minor September 28, 2026 [FRDUN02] - Shadow PC Unavailable 18h 45m Shadow PC, Shadow PC (Shadow PC — Dunkerque (FRDUN02))
Started Sep 28, 2026, 12:22 PM UTC· resolved Sep 29, 2026, 07:08 AM UTC
- identified Sep 28, 2026, 12:22 PM UTC
We've identified an issue on our Control Plane Infrastructure. This prevent new Shadow PC session to be started. We're working to bring the service back as soon as possible and apologize for the inconvenience this is causing.
- identified Sep 28, 2026, 03:04 PM UTC
Incident is still ongoing. We're deploying a first fix in attempt to resolve the situation.
- monitoring Sep 28, 2026, 03:43 PM UTC
Service is reopening slowly User may experience waiting time until full resolution Team is monitoring the situation over the evening.
- investigating Sep 28, 2026, 06:12 PM UTC
We're investigating high waiting time following this afternoon incident. Team is working on it to resolve it as soon as possible. We apologize for the inconvenience this is causing
- monitoring Sep 28, 2026, 06:34 PM UTC
Ongoing incident is resolving slowly. Queue was maxed at 1000 users+, and users are allowed to connect now. We apologize for the inconvience caused today.
- resolved Sep 29, 2026, 07:08 AM UTC
Incident is now considered as resolved
Minor August 6, 2026 [CAMTL01] - Internet Unavailable 1d 5h Shadow PC, Shadow PC (Shadow PC — Montréal (CAMTL01))
Started Aug 06, 2026, 01:09 AM UTC· resolved Aug 07, 2026, 06:13 AM UTC
- identified Aug 06, 2026, 01:09 AM UTC
Monitoring alerted us about part of our Shadow Power infrastructure which lose connectivity with Internet. We're working closely with our infrastructure provider to fix this incident as soon as possible.
- identified Aug 06, 2026, 02:00 AM UTC
We're still working with our infrastructure provider whom identified a faulty network equipment and is working its replacement. Users subscribed to the Shadow Power offer at CAMTL01 will face higher waiting time than usual when trying to access their Shadow PC. We apologize for the inconvenience this is causing.
- identified Aug 06, 2026, 03:46 AM UTC
Internet connectivity is back for the impacted servers. Situation should be back to normal at 12:00 AM EDT / 4:00 AM UTC
- monitoring Aug 06, 2026, 05:25 AM UTC
We will monitor the situation over the mext hours
- resolved Aug 07, 2026, 06:13 AM UTC
Incident is now considered resolved.
Minor July 23, 2026 [CAMTL01] Storage server Unavailable 1h 28m Shadow PC, Shadow PC (Shadow PC — Montréal (CAMTL01))
Started Jul 23, 2026, 01:25 PM UTC· resolved Jul 23, 2026, 02:53 PM UTC
- investigating Jul 23, 2026, 01:25 PM UTC
A storage server is currently unavailable and
- monitoring Jul 23, 2026, 02:06 PM UTC
Storage server is back to production
Minor July 21, 2026 [Global] - Shadow App Flagged as not trusted by some antivirus 7d 23h Shadow PC, Shadow PC (Shadow PC — Dunkerque (FRDUN02)), Shadow PC (Shadow PC — Strasbourg (FRSBG01)), Shadow PC (Shadow PC — Frankfurt (DEFRA01)) and 3 more
Started Jul 21, 2026, 09:37 AM UTC· resolved Jul 29, 2026, 09:28 AM UTC
- investigating Jul 21, 2026, 09:37 AM UTC
Windows users may experience application crashes or be unable to start the Shadow app because some antivirus software, including Avast, may incorrectly flag **ShadowPCDisplayHelper.exe** as malicious. This executable is used by the Shadow overlay. If it is blocked or quarantined, the entire Shadow app may fail to launch. Our teams are currently investigating the issue. In the meantime, affected users can restore the file from quarantine and add **ShadowPCDisplayHelper.exe** to their antivirus allowlist or exceptions.
- identified Jul 21, 2026, 10:12 AM UTC
We have found that for now Avast and AVG are falsely reporting some of our processes as malicious: ShadowPCDisplayHelper.exe (overlay)crashpad_handler.exe (crash reporting)
- investigating Jul 21, 2026, 12:37 PM UTC
We have now confirmed that at least three antivirus solutions are incorrectly reporting a false positive: - Avast - AVG - Norton We have reported the issue to all three companies and hope it will be resolved quickly. In the meantime, if you experience the same issue with a different antivirus solution, please contact our Support team and provide: - The name of the detected process - The name of the antivirus software - Any detection or threat ID provided by the antivirus, if available
- investigating Jul 21, 2026, 03:13 PM UTC
We're still in talks with antivirus providers to whitelist the new Shadow binary. In the meantime, we've reverted the Shadow PC app on Windows to the previous stable version to avoid false positives blocking access. If you'd still like to use the new build, it remains available through the beta channel. Thanks for your patience while we work with our partners to get this resolved.
- monitoring Jul 24, 2026, 10:17 AM UTC
We have deployed a version in Beta environment that should fix this issue. We will be monitoring there and if all is good, this version will reach production environment next week
- resolved Jul 29, 2026, 09:28 AM UTC
Incident is now considered since we rolledback the impacted version. We apologize for the inconvenience this incident caused on your Shadow PC usage.
Minor July 17, 2026 [FRDUN02] Shadow unavailable 3d 20h Shadow PC, Shadow PC (Shadow PC — Dunkerque (FRDUN02))
Started Jul 17, 2026, 01:22 PM UTC· resolved Jul 21, 2026, 09:42 AM UTC
- identified Jul 17, 2026, 01:22 PM UTC
An urgent maintenance makes user unable to start their Shadow. Users that are already connected are not impacted. Expected end of incident : 4:30 PM Paris Time
- monitoring Jul 17, 2026, 02:44 PM UTC
Service is available
Minor June 29, 2026 [Global] - Delay in order delivery 1d 11h Shadow PC, Shadow PC (Shadow PC — Dunkerque (FRDUN02)), Shadow PC (Shadow PC — Strasbourg (FRSBG01)), Shadow PC (Shadow PC — Frankfurt (DEFRA01)) and 5 more
Started Jun 29, 2026, 10:21 PM UTC· resolved Jul 01, 2026, 09:32 AM UTC
- investigating Jun 29, 2026, 10:21 PM UTC
We're currently investigating an issue impacting our order delivery process. Order may not be delivered in an hour as stated in the cart. We apologize for the inconvenience this is causing.
- investigating Jun 29, 2026, 10:26 PM UTC
Incident also impact the RAZ process. We advise our users not to launch a disk reset until this incident is resolved.
- investigating Jun 29, 2026, 11:38 PM UTC
Team is still investigating the incident. We'll update the situation once we've found the root cause. We apologize for the inconvenience this is causing.
- investigating Jun 30, 2026, 07:47 AM UTC
Investigation are still ongoing. A potential root cause was identified during the night and team is following this lead.
- identified Jun 30, 2026, 08:32 AM UTC
Team identified the root cause and is actively working on a fix. We hope to deploy it this morning, allow your Shadow PC to be delivered.
- monitoring Jun 30, 2026, 08:54 AM UTC
Fix has been deployed with success and we don't observe the original error. Team is actively monitoring the situation over the day to ensure everything is back to normal. We apologize for the inconvenience this incident caused.
Minor June 17, 2026 [FRSBG01] - Shadow unavailable 12h 4m Shadow PC, Shadow PC (Shadow PC — Strasbourg (FRSBG01))
Started Jun 17, 2026, 06:33 PM UTC· resolved Jun 18, 2026, 06:37 AM UTC
- investigating Jun 17, 2026, 06:33 PM UTC
We're investigating a potential incident occurring at FRSBG01 raised by our monitoring. Users may not be able to access their Shadow PC and face a VD-100 error. Already running sessions aren't impacted. We apologize for the inconvenience this is causing.
- identified Jun 17, 2026, 06:41 PM UTC
We've identified a faulty admin service being the root cause of this incident. Team is working on a patch, we'll let you know once service is back online.
- monitoring Jun 17, 2026, 07:01 PM UTC
Patch has been deployed and access restored for impacted users. We're still monitoring the situation over the next hours. We apologize for the situation.
Minor June 15, 2026 [FRDUN02] Storage issue 2d 6h Shadow PC, Shadow PC (Shadow PC — Dunkerque (FRDUN02))
Started Jun 15, 2026, 12:25 PM UTC· resolved Jun 17, 2026, 06:29 PM UTC
- investigating Jun 15, 2026, 12:25 PM UTC
Some storage servers have issues to deliver the service. We are working on solving this issue
- monitoring Jun 15, 2026, 06:53 PM UTC
Root cause was identified in coordination with our infrastructure provider. We're now monitoring the situation over the next hours. We apologize for the inconvenience this incident caused.
- identified Jun 15, 2026, 07:04 PM UTC
We've identified a faulty storage cluster following the operation performed this afternoon. Impacted users will face a G-468 error when trying to access their Shadow PC, meaning they are under maintenance mode. We're still working with our infrastructure provider to resolve this issue as soon as possible and apologize for the inconvenience.
- monitoring Jun 16, 2026, 04:44 AM UTC
Storage servers are all back online. We are monitoring them closely to ensure everything works properly.
Minor June 11, 2026 [Belgium / Proximus] - Shadow unavailable 6d 3h Shadow PC, Shadow PC (Shadow PC — Dunkerque (FRDUN02)), Shadow PC (Shadow PC — Strasbourg (FRSBG01)), Shadow PC (Shadow PC — Frankfurt (DEFRA01))
Started Jun 11, 2026, 02:38 PM UTC· resolved Jun 17, 2026, 06:29 PM UTC
- identified Jun 11, 2026, 02:38 PM UTC
We've identified an issue impacting our Belgian users using Proximus as their internet provider. Issue has been raised to our infrastructure provider and investigation are ongoing on their side. If you're impacted, the recommended workaround is to disable IPv6 support on your local client. We apologize for the inconvenience this is causing
- monitoring Jun 12, 2026, 03:25 PM UTC
Our infrastructure provider deployed a fix regarding this incident. Situation should be back to normal. We're monitoring the situation with them. We apologize for the inconvenience this incident caused.
Major June 9, 2026 Shadow Drive Unavailable 1d 13h Shadow Drive, Shadow Drive (Shadow Drive — Drive)
Started Jun 09, 2026, 08:25 PM UTC· resolved Jun 11, 2026, 09:50 AM UTC
- investigating Jun 09, 2026, 08:25 PM UTC
We're investigating an ongoing incident with Shadow Drive Access. Datas hosted in Shadow Drive aren't accessible. Team is aware of the situation and is working on a fix. We apologize for the inconvenience.
- identified Jun 09, 2026, 08:41 PM UTC
Root cause of the incident was identified and a fix is on its way.
- monitoring Jun 09, 2026, 08:51 PM UTC
Fix has been implemented. Team is now monitoring the situation.
Minor May 5, 2026 [DEFRA01] Several Power servers down 1d 19h Shadow PC, Shadow PC (Shadow PC — Frankfurt (DEFRA01))
Started May 05, 2026, 06:07 PM UTC· resolved May 07, 2026, 01:58 PM UTC
- investigating May 05, 2026, 06:07 PM UTC
Several servers hosting our Power offer are Down. Users may be put in queue before being able to start their Shadow
- identified May 05, 2026, 06:31 PM UTC
Some of the servers are repaired. We follow the process to pu them back in Production. We should get more slots in aroune 15 to 20 minutes.
- identified May 05, 2026, 06:42 PM UTC
The first servers are back in production. We are going on fixing the remaining ones.
Minor May 4, 2026 [FRSBG01] - Shadow PC Unavailable 3d Shadow PC, Shadow PC (Shadow PC — Strasbourg (FRSBG01))
Started May 04, 2026, 01:49 PM UTC· resolved May 07, 2026, 01:58 PM UTC
- investigating May 04, 2026, 01:49 PM UTC
We're investigating monitoring and users reports about the incapacity to start their Shadow PC.
- identified May 04, 2026, 01:52 PM UTC
We've identified a faulty storage server. Our team is working to resolve this incident as soon as possible. We apologize for the inconvenience this is causing.
- identified May 04, 2026, 02:07 PM UTC
To resolve the ongoing issue, a datacenter operation is needed. We're working with our infrastructure provider to make it happens quickly.
- monitoring May 04, 2026, 05:09 PM UTC
Storage server is Up. VMs can now be started.
Minor April 29, 2026 [FRSBG01] - Shadow Unavailable 4d 23h Shadow PC, Shadow PC (Shadow PC — Strasbourg (FRSBG01))
Started Apr 29, 2026, 02:00 PM UTC· resolved May 04, 2026, 01:57 PM UTC
- investigating Apr 29, 2026, 02:00 PM UTC
We're investigating an ongoing incident with multiples storage servers triggered by our monitoring. We're working closely with our infrastructure provider to reopen the service as soon as possible.
- identified Apr 29, 2026, 02:27 PM UTC
Root cause of the incident is identified. We're still working with our infrastructure provider to resolve this incident.
- monitoring Apr 29, 2026, 03:21 PM UTC
Impacted users should have access to their Shadow PC. We're monitoring the situation to prevent further occurence. We apologize for the disturbance this incident has caused.