Shadow had 11 outages in the last 2 years totaling 808h 19m of downtime — averaging 0.5 incidents per month.
There were 11 Shadow outages since April 29, 2026 totaling 808h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
A storage server is currently unavailable and
Storage server is back to production
Windows users may experience application crashes or be unable to start the Shadow app because some antivirus software, including Avast, may incorrectly flag **ShadowPCDisplayHelper.exe** as malicious. This executable is used by the Shadow overlay. If it is blocked or quarantined, the entire Shadow app may fail to launch. Our teams are currently investigating the issue. In the meantime, affected users can restore the file from quarantine and add **ShadowPCDisplayHelper.exe** to their antivirus allowlist or exceptions.
We have found that for now Avast and AVG are falsely reporting some of our processes as malicious: ShadowPCDisplayHelper.exe (overlay)crashpad_handler.exe (crash reporting)
We have now confirmed that at least three antivirus solutions are incorrectly reporting a false positive: - Avast - AVG - Norton We have reported the issue to all three companies and hope it will be resolved quickly. In the meantime, if you experience the same issue with a different antivirus solution, please contact our Support team and provide: - The name of the detected process - The name of the antivirus software - Any detection or threat ID provided by the antivirus, if available
We're still in talks with antivirus providers to whitelist the new Shadow binary. In the meantime, we've reverted the Shadow PC app on Windows to the previous stable version to avoid false positives blocking access. If you'd still like to use the new build, it remains available through the beta channel. Thanks for your patience while we work with our partners to get this resolved.
We have deployed a version in Beta environment that should fix this issue. We will be monitoring there and if all is good, this version will reach production environment next week
An urgent maintenance makes user unable to start their Shadow. Users that are already connected are not impacted. Expected end of incident : 4:30 PM Paris Time
Service is available
We're currently investigating an issue impacting our order delivery process. Order may not be delivered in an hour as stated in the cart. We apologize for the inconvenience this is causing.
Incident also impact the RAZ process. We advise our users not to launch a disk reset until this incident is resolved.
Team is still investigating the incident. We'll update the situation once we've found the root cause. We apologize for the inconvenience this is causing.
Investigation are still ongoing. A potential root cause was identified during the night and team is following this lead.
Team identified the root cause and is actively working on a fix. We hope to deploy it this morning, allow your Shadow PC to be delivered.
Fix has been deployed with success and we don't observe the original error. Team is actively monitoring the situation over the day to ensure everything is back to normal. We apologize for the inconvenience this incident caused.
We're investigating a potential incident occurring at FRSBG01 raised by our monitoring. Users may not be able to access their Shadow PC and face a VD-100 error. Already running sessions aren't impacted. We apologize for the inconvenience this is causing.
We've identified a faulty admin service being the root cause of this incident. Team is working on a patch, we'll let you know once service is back online.
Patch has been deployed and access restored for impacted users. We're still monitoring the situation over the next hours. We apologize for the situation.
Some storage servers have issues to deliver the service. We are working on solving this issue
Root cause was identified in coordination with our infrastructure provider. We're now monitoring the situation over the next hours. We apologize for the inconvenience this incident caused.
We've identified a faulty storage cluster following the operation performed this afternoon. Impacted users will face a G-468 error when trying to access their Shadow PC, meaning they are under maintenance mode. We're still working with our infrastructure provider to resolve this issue as soon as possible and apologize for the inconvenience.
Storage servers are all back online. We are monitoring them closely to ensure everything works properly.
We've identified an issue impacting our Belgian users using Proximus as their internet provider. Issue has been raised to our infrastructure provider and investigation are ongoing on their side. If you're impacted, the recommended workaround is to disable IPv6 support on your local client. We apologize for the inconvenience this is causing
Our infrastructure provider deployed a fix regarding this incident. Situation should be back to normal. We're monitoring the situation with them. We apologize for the inconvenience this incident caused.
We're investigating an ongoing incident with Shadow Drive Access. Datas hosted in Shadow Drive aren't accessible. Team is aware of the situation and is working on a fix. We apologize for the inconvenience.
Root cause of the incident was identified and a fix is on its way.
Fix has been implemented. Team is now monitoring the situation.
Several servers hosting our Power offer are Down. Users may be put in queue before being able to start their Shadow
Some of the servers are repaired. We follow the process to pu them back in Production. We should get more slots in aroune 15 to 20 minutes.
The first servers are back in production. We are going on fixing the remaining ones.
We're investigating monitoring and users reports about the incapacity to start their Shadow PC.
We've identified a faulty storage server. Our team is working to resolve this incident as soon as possible. We apologize for the inconvenience this is causing.
To resolve the ongoing issue, a datacenter operation is needed. We're working with our infrastructure provider to make it happens quickly.
Storage server is Up. VMs can now be started.
We're investigating an ongoing incident with multiples storage servers triggered by our monitoring. We're working closely with our infrastructure provider to reopen the service as soon as possible.
Root cause of the incident is identified. We're still working with our infrastructure provider to resolve this incident.
Impacted users should have access to their Shadow PC. We're monitoring the situation to prevent further occurence. We apologize for the disturbance this incident has caused.