Shadow Outage History

We've identified a faulty storage cluster following the operation performed this afternoon. Impacted users will face a G-468 error when trying to access their Shadow PC, meaning they are under maintenance mode. We're still working with our infrastructure provider to resolve this issue as soon as possible and apologize for the inconvenience.

We've identified an issue impacting our Belgian users using Proximus as their internet provider. Issue has been raised to our infrastructure provider and investigation are ongoing on their side. If you're impacted, the recommended workaround is to disable IPv6 support on your local client. We apologize for the inconvenience this is causing

Root cause of the incident was identified and a fix is on its way.

Some of the servers are repaired. We follow the process to pu them back in Production. We should get more slots in aroune 15 to 20 minutes.

The first servers are back in production. We are going on fixing the remaining ones.

We've identified a faulty storage server. Our team is working to resolve this incident as soon as possible. We apologize for the inconvenience this is causing.

To resolve the ongoing issue, a datacenter operation is needed. We're working with our infrastructure provider to make it happens quickly.

Root cause of the incident is identified. We're still working with our infrastructure provider to resolve this incident.