Shadow is currently experiencing a minor incident affecting Shadow PC and Shadow PC (Washington DC (USWDC01)) and 1 more component, which began 3h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2026, 05:17 AM UTC
We're currently investigating an issue affecting our delivery pipeline at the USWDC01 datacenter. As a result, newly ordered Shadow PCs are not being delivered within the expected timeframe. Our team is aware of the issue and actively working on a fix. We'll share an update as soon as we have more information. Thank you for your patience.
- identified Sep 30, 2026, 05:49 AM UTC
We've identified the root cause of the delivery delays affecting newly ordered Shadow PCs at the USWDC01 datacenter. Our team is now implementing a fix. Orders placed during this period will be delivered once the fix is in place; no action is needed on your side. We'll post another update as soon as deliveries are back to normal. Thank you for your patience.
- identified Sep 30, 2026, 07:23 AM UTC
Fix is being deployed and situation should improve in the following minutes.
- monitoring Sep 30, 2026, 07:45 AM UTC
Fix is fully deployed and team is now monitoring the situation. Impacted users should have their Shadow PC delivered in the following hour. We expect the situation to be fully resolved in about 2hours.