Shadow experienced a minor incident on June 29, 2026 affecting Shadow PC and Shadow PC (Dunkerque (FRDUN02)) and 1 more component, lasting 1d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2026, 10:21 PM UTC
We're currently investigating an issue impacting our order delivery process. Order may not be delivered in an hour as stated in the cart. We apologize for the inconvenience this is causing.
- investigating Jun 29, 2026, 10:26 PM UTC
Incident also impact the RAZ process. We advise our users not to launch a disk reset until this incident is resolved.
- investigating Jun 29, 2026, 11:38 PM UTC
Team is still investigating the incident. We'll update the situation once we've found the root cause. We apologize for the inconvenience this is causing.
- investigating Jun 30, 2026, 07:47 AM UTC
Investigation are still ongoing. A potential root cause was identified during the night and team is following this lead.
- identified Jun 30, 2026, 08:32 AM UTC
Team identified the root cause and is actively working on a fix. We hope to deploy it this morning, allow your Shadow PC to be delivered.
- monitoring Jun 30, 2026, 08:54 AM UTC
Fix has been deployed with success and we don't observe the original error. Team is actively monitoring the situation over the day to ensure everything is back to normal. We apologize for the inconvenience this incident caused.