Shadow incident

[Global] - Delay in order delivery

Minor Ongoing View vendor source →

Shadow is currently experiencing a minor incident affecting Shadow PC and Shadow PC (Dunkerque (FRDUN02)) and 1 more component, which began 7h ago. The vendor's full update timeline is below.

Started
Jun 29, 2026, 10:21 PM UTC
Resolved
Ongoing
Duration
● 6h 30m
Detected by Pingoru
Jun 29, 2026, 10:21 PM UTC

Affected components

Shadow PCShadow PC (Dunkerque (FRDUN02))Shadow PC (Strasbourg (FRSBG01))Shadow PC (Frankfurt (DEFRA01))Shadow PC (Montréal (CAMTL01))Shadow PC (Washington DC (USWDC01))Shadow PC (Portland (USPOR01))WebWeb (Shop)

Update timeline

  1. investigating Jun 29, 2026, 10:21 PM UTC

    We're currently investigating an issue impacting our order delivery process. Order may not be delivered in an hour as stated in the cart. We apologize for the inconvenience this is causing.

  2. investigating Jun 29, 2026, 10:26 PM UTC

    Incident also impact the RAZ process. We advise our users not to launch a disk reset until this incident is resolved.

  3. investigating Jun 29, 2026, 11:38 PM UTC

    Team is still investigating the incident. We'll update the situation once we've found the root cause. We apologize for the inconvenience this is causing.