Ongoing since 10:03 AM UTC, affecting Shadow PC and Shadow PC (Shadow PC — Frankfurt (DEFRA01)).
A fix has been applied and Shadow PCs in Frankfurt are starting normally again since 10:00 UTC. We are monitoring the situation and will deploy a permanent fix later today. If you still get error L-111, please try launching again.
Affected components
Update timeline
- identified Nov 02, 2026, 10:03 AM UTC
Since 09:00 UTC, some users in our Frankfurt datacenter cannot start their Shadow PC and see error L-111. Shadow PCs that are already running are not affected. We have identified the cause and are working on a fix. Retrying the launch after a minute may work in the meantime. We apologise for the inconvenience and will post an update here as soon as the fix is in place.
- monitoring Nov 02, 2026, 10:34 AM UTC
A fix has been applied and Shadow PCs in Frankfurt are starting normally again since 10:00 UTC. We are monitoring the situation and will deploy a permanent fix later today. If you still get error L-111, please try launching again.
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