Is Shadow down?

A storage server is currently unavailable and

Storage server is back to production

Windows users may experience application crashes or be unable to start the Shadow app because some antivirus software, including Avast, may incorrectly flag **ShadowPCDisplayHelper.exe** as malicious. This executable is used by the Shadow overlay. If it is blocked or quarantined, the entire Shadow app may fail to launch. Our teams are currently investigating the issue. In the meantime, affected users can restore the file from quarantine and add **ShadowPCDisplayHelper.exe** to their antivirus allowlist or exceptions.

We have found that for now Avast and AVG are falsely reporting some of our processes as malicious: ShadowPCDisplayHelper.exe (overlay)crashpad_handler.exe (crash reporting)

We have now confirmed that at least three antivirus solutions are incorrectly reporting a false positive: - Avast - AVG - Norton We have reported the issue to all three companies and hope it will be resolved quickly. In the meantime, if you experience the same issue with a different antivirus solution, please contact our Support team and provide: - The name of the detected process - The name of the antivirus software - Any detection or threat ID provided by the antivirus, if available

We're still in talks with antivirus providers to whitelist the new Shadow binary. In the meantime, we've reverted the Shadow PC app on Windows to the previous stable version to avoid false positives blocking access. If you'd still like to use the new build, it remains available through the beta channel. Thanks for your patience while we work with our partners to get this resolved.

We have deployed a version in Beta environment that should fix this issue. We will be monitoring there and if all is good, this version will reach production environment next week

An urgent maintenance makes user unable to start their Shadow. Users that are already connected are not impacted. Expected end of incident : 4:30 PM Paris Time

Service is available

We're currently investigating an issue impacting our order delivery process. Order may not be delivered in an hour as stated in the cart. We apologize for the inconvenience this is causing.

Incident also impact the RAZ process. We advise our users not to launch a disk reset until this incident is resolved.

Team is still investigating the incident. We'll update the situation once we've found the root cause. We apologize for the inconvenience this is causing.

Investigation are still ongoing. A potential root cause was identified during the night and team is following this lead.

Team identified the root cause and is actively working on a fix. We hope to deploy it this morning, allow your Shadow PC to be delivered.

Fix has been deployed with success and we don't observe the original error. Team is actively monitoring the situation over the day to ensure everything is back to normal. We apologize for the inconvenience this incident caused.

We're investigating a potential incident occurring at FRSBG01 raised by our monitoring. Users may not be able to access their Shadow PC and face a VD-100 error. Already running sessions aren't impacted. We apologize for the inconvenience this is causing.

We've identified a faulty admin service being the root cause of this incident. Team is working on a patch, we'll let you know once service is back online.

Patch has been deployed and access restored for impacted users. We're still monitoring the situation over the next hours. We apologize for the situation.