Resolved after 1 day 5 hours, affecting Shadow PC and Shadow PC (Shadow PC — Montréal (CAMTL01)), on August 6, 2026.
We will monitor the situation over the mext hours
Affected components
Update timeline
- identified Aug 06, 2026, 01:09 AM UTC
Monitoring alerted us about part of our Shadow Power infrastructure which lose connectivity with Internet. We're working closely with our infrastructure provider to fix this incident as soon as possible.
- identified Aug 06, 2026, 02:00 AM UTC
We're still working with our infrastructure provider whom identified a faulty network equipment and is working its replacement. Users subscribed to the Shadow Power offer at CAMTL01 will face higher waiting time than usual when trying to access their Shadow PC. We apologize for the inconvenience this is causing.
- identified Aug 06, 2026, 03:46 AM UTC
Internet connectivity is back for the impacted servers. Situation should be back to normal at 12:00 AM EDT / 4:00 AM UTC
- monitoring Aug 06, 2026, 05:25 AM UTC
We will monitor the situation over the mext hours
- resolved Aug 07, 2026, 06:13 AM UTC
Incident is now considered resolved.
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