Shadow experienced a minor incident on April 29, 2026 affecting Shadow PC and Shadow PC (Strasbourg (FRSBG01)), lasting 4d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Shadow PCShadow PC (Strasbourg (FRSBG01))
Update timeline
- investigating Apr 29, 2026, 02:00 PM UTC
We're investigating an ongoing incident with multiples storage servers triggered by our monitoring. We're working closely with our infrastructure provider to reopen the service as soon as possible.
- identified Apr 29, 2026, 02:27 PM UTC
Root cause of the incident is identified. We're still working with our infrastructure provider to resolve this incident.
- monitoring Apr 29, 2026, 03:21 PM UTC
Impacted users should have access to their Shadow PC. We're monitoring the situation to prevent further occurence. We apologize for the disturbance this incident has caused.