Resolved after 4 days 23 hours, affecting Shadow PC and Shadow PC (Shadow PC — Strasbourg (FRSBG01)), on April 29, 2026.
Impacted users should have access to their Shadow PC. We're monitoring the situation to prevent further occurence. We apologize for the disturbance this incident has caused.
Affected components
Update timeline
- investigating Apr 29, 2026, 02:00 PM UTC
We're investigating an ongoing incident with multiples storage servers triggered by our monitoring. We're working closely with our infrastructure provider to reopen the service as soon as possible.
- identified Apr 29, 2026, 02:27 PM UTC
Root cause of the incident is identified. We're still working with our infrastructure provider to resolve this incident.
- monitoring Apr 29, 2026, 03:21 PM UTC
Impacted users should have access to their Shadow PC. We're monitoring the situation to prevent further occurence. We apologize for the disturbance this incident has caused.
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