Shadow incident

[FRSBG01] - Shadow Unavailable

Started
Apr 29, 2026, 02:00 PM UTC
Resolved
Ongoing
Duration
● 4d 12h
Detected by Pingoru
Apr 29, 2026, 02:00 PM UTC

Affected components

Shadow PCShadow PC (Strasbourg (FRSBG01))

Update timeline

  1. investigating Apr 29, 2026, 02:00 PM UTC

    We're investigating an ongoing incident with multiples storage servers triggered by our monitoring. We're working closely with our infrastructure provider to reopen the service as soon as possible.

  2. identified Apr 29, 2026, 02:27 PM UTC

    Root cause of the incident is identified. We're still working with our infrastructure provider to resolve this incident.

  3. monitoring Apr 29, 2026, 03:21 PM UTC

    Impacted users should have access to their Shadow PC. We're monitoring the situation to prevent further occurence. We apologize for the disturbance this incident has caused.

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