Resolved after 12 hours 4 minutes, affecting Shadow PC and Shadow PC (Shadow PC — Strasbourg (FRSBG01)), on June 17, 2026.
Patch has been deployed and access restored for impacted users. We're still monitoring the situation over the next hours. We apologize for the situation.
Affected components
Update timeline
- investigating Jun 17, 2026, 06:33 PM UTC
We're investigating a potential incident occurring at FRSBG01 raised by our monitoring. Users may not be able to access their Shadow PC and face a VD-100 error. Already running sessions aren't impacted. We apologize for the inconvenience this is causing.
- identified Jun 17, 2026, 06:41 PM UTC
We've identified a faulty admin service being the root cause of this incident. Team is working on a patch, we'll let you know once service is back online.
- monitoring Jun 17, 2026, 07:01 PM UTC
Patch has been deployed and access restored for impacted users. We're still monitoring the situation over the next hours. We apologize for the situation.
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