Shadow experienced a minor incident on June 17, 2026 affecting Shadow PC and Shadow PC (Strasbourg (FRSBG01)), lasting 12h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2026, 06:33 PM UTC
We're investigating a potential incident occurring at FRSBG01 raised by our monitoring. Users may not be able to access their Shadow PC and face a VD-100 error. Already running sessions aren't impacted. We apologize for the inconvenience this is causing.
- identified Jun 17, 2026, 06:41 PM UTC
We've identified a faulty admin service being the root cause of this incident. Team is working on a patch, we'll let you know once service is back online.
- monitoring Jun 17, 2026, 07:01 PM UTC
Patch has been deployed and access restored for impacted users. We're still monitoring the situation over the next hours. We apologize for the situation.