Shadow incident

[CAMTL01] Storage server disruption

Minor Ongoing View vendor source →

Shadow is currently experiencing a minor incident affecting Shadow PC and Shadow PC (Montréal (CAMTL01)), which began 9h ago. The vendor's full update timeline is below.

Started
Oct 12, 2026, 11:52 AM UTC
Resolved
Ongoing
Duration
● 8h 48m
Detected by Pingoru
Oct 12, 2026, 11:52 AM UTC

Affected components

Shadow PCShadow PC (Montréal (CAMTL01))

Update timeline

  1. identified Oct 12, 2026, 11:52 AM UTC

    We've identified an issue affecting a subset of users (300+) who are unable to access their VMs due to an unresponsive storage server. Our team has identified the cause and is actively working on a fix. Other users are not affected. We'll post an update if the situation changes. We apologize for the inconvenience and appreciate your patience.