Shadow experienced a minor incident on May 5, 2026 affecting Shadow PC and Shadow PC (Frankfurt (DEFRA01)), lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Shadow PCShadow PC (Frankfurt (DEFRA01))
Update timeline
- investigating May 05, 2026, 06:07 PM UTC
Several servers hosting our Power offer are Down. Users may be put in queue before being able to start their Shadow
- identified May 05, 2026, 06:31 PM UTC
Some of the servers are repaired. We follow the process to pu them back in Production. We should get more slots in aroune 15 to 20 minutes.
- identified May 05, 2026, 06:42 PM UTC
The first servers are back in production. We are going on fixing the remaining ones.