Shadow experienced a minor incident on May 4, 2026 affecting Shadow PC and Shadow PC (Strasbourg (FRSBG01)), lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Shadow PCShadow PC (Strasbourg (FRSBG01))
Update timeline
- investigating May 04, 2026, 01:49 PM UTC
We're investigating monitoring and users reports about the incapacity to start their Shadow PC.
- identified May 04, 2026, 01:52 PM UTC
We've identified a faulty storage server. Our team is working to resolve this incident as soon as possible. We apologize for the inconvenience this is causing.
- identified May 04, 2026, 02:07 PM UTC
To resolve the ongoing issue, a datacenter operation is needed. We're working with our infrastructure provider to make it happens quickly.
- monitoring May 04, 2026, 05:09 PM UTC
Storage server is Up. VMs can now be started.