Shadow incident

[FRSBG01] - Shadow PC Unavailable

Started
May 04, 2026, 01:49 PM UTC
Resolved
Ongoing
Duration
● 1h 44m
Detected by Pingoru
May 04, 2026, 01:49 PM UTC

Affected components

Shadow PCShadow PC (Strasbourg (FRSBG01))

Update timeline

  1. investigating May 04, 2026, 01:49 PM UTC

    We're investigating monitoring and users reports about the incapacity to start their Shadow PC.

  2. identified May 04, 2026, 01:52 PM UTC

    We've identified a faulty storage server. Our team is working to resolve this incident as soon as possible. We apologize for the inconvenience this is causing.

  3. identified May 04, 2026, 02:07 PM UTC

    To resolve the ongoing issue, a datacenter operation is needed. We're working with our infrastructure provider to make it happens quickly.

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