SendGrid Outage History

Starting around 8:40PM PDT on Friday, 2/27/25, our engineers are investigating an issue with Twilio SendGrid users in Argentina are unable to authenticate their credit cards. Customers in Argentina may not be unable to add their credit card into the system. This does not impact mail send. We will provide updates in the next hour or sooner as they become available.

Our engineering team is continuing to investigate this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our engineering team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Our engineering team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Starting around 8:15 am PST on February 11th, our engineers began investigating an issue with the SendGrid Help Center and the Ticket Creation process. Customer may experience errors when creating a support ticket request within the SendGrid Help Center. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

Starting around 10am on February 4, 2026, our engineers began investigating an issue with Sender Authentication. Users may experience newly created records within the Sender Authentication page not verifying which includes Domain Authentication and Link Branding records that were created after 8:45am PST. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Starting around 1:00 PM UTC on January 24, 2026, our engineers began investigating an issue with email delivery to Gmail recipients. Users may experience delivery delays, with emails taking up to 5x longer than usual to reach Gmail addresses. This is due to an issue on the Gmail/Google side, as other email providers remain unaffected. This does not impact mail send; Emails are successfully delivered to Gmail's mail servers; however, Gmail is experiencing delays in delivering those messages to recipient inboxes. You can monitor the status of Google services via the official Google Status Page: https://www.google.com/appsstatus/dashboard/ We will provide another update as soon as more information becomes available.

Starting at approximately 8:34 AM PST on January 23, our engineers began investigating an issue causing delays in engagement tracking events and Event Webhook deliveries. Some customers may experience increased latency in receiving these events. Email sending is not impacted at this time. We will provide another update within two hours, or sooner as additional information becomes available.

Starting around 10:00 AM PST on January 22nd, our engineers began investigating an issue with users not able to send or receive email through Microsoft 365. Some customers may experience elevated deferrals with Microsoft 365. Please reference Microsoft's Status Page here: https://status.cloud.microsoft/m365. We will provide another update in two hours or as soon as more information becomes available.

We are currently investigating an issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next hour or as soon as additional information becomes available. As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/

We are continuing to investigate this issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next 2 hours or as soon as additional information becomes available. As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/

We are continuing to investigate this issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next few hours or as soon as additional information becomes available. As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/

We are still investigating this issue affecting SendGrid users to create new support tickets over the SendGrid portal (Twilio console is not affected). Our engineering team is actively investigating this issue and we will provide more updates as soon as they become available. As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/, or raise a chat support request too.

As of 05/01 at 1:45 AM (PST), our engineering team has identified an issue affecting SendGrid Marketing (Single Send) statistics. Impacted customers may experience delays in statistics being populated. We will provide an update within the next hour or sooner as additional information becomes available.

Starting around 8.30 PM PST on Dec 4, our engineers began investigating an issue with our support portal. Customers may experience issues in submitting a ticket. We will provide another update in an hour or as soon as more information becomes available

Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PDT. We will continue to monitor the situation and provide another update in one hour or as soon as more information becomes available.

Beginning at 12/01 8:06 AM (PST) - Our engineers have identified an issue regarding SendGrid Global Stats. Affected customers may experience up to 2 hour delay for global stats to populate. We will provide another update in 1 hour or as soon as more information becomes available.

Our engineers are continue to investigate the issue regarding Global Stats. We will provide another update in 1 hour or as soon as more information becomes available.