SendGrid Outage History
SendGrid is up right nowPingoru has recorded 83 incidents for SendGrid: 78 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 12 | 70 of 720 (10%) |
| May 2026 | 8 | 129 of 744 (17%) |
| June 2026 | 7 | 19 of 720 (3%) |
| July 2026 | 7 | 42 of 744 (6%) |
| August 2026 | 6 | 149 of 744 (20%) |
| September 2026 | 2 | 24 of 720 (3%) |
| October 2026 | 2 | 1 of 576 (0%) |
Incidents, newest first
Minor May 14, 2026 Sender Engagement Quality (SEQ) API Endpoint Degraded 1h 2m SendGrid API
Started May 14, 2026, 04:45 PM UTC· resolved May 14, 2026, 05:47 PM UTC
- investigating May 14, 2026, 04:45 PM UTC
Starting around 9:34 AM on May 14th 2026, our engineers began investigating an issue with the Sender Engagement Quality (SEQ) API endpoint not working as expected. Users may experience the Sender Engagement Quality (SEQ) API endpoint not working with the correct permission keys. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 14, 2026, 04:53 PM UTC
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 14, 2026, 05:12 PM UTC
Our engineers have implemented a fix and are monitoring system performance. SendGrid Engagement Quality API endpoint is now working as expected with API keys. We will provide another update in 30 minutes or as soon as more information becomes available.
- resolved May 14, 2026, 05:47 PM UTC
Our engineers have monitored the fix and confirmed the issue with Sender Engagement Quality (SEQ) API endpoint has been resolved. All services are now operating normally at this time.
Notice May 13, 2026 Intermittent long latency on mail send API – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started May 13, 2026, 03:30 PM UTC· resolved May 13, 2026, 03:30 PM UTC
- resolved May 28, 2026, 01:38 AM UTC
Customers in US-East may have experienced intermittent high mail send latency from 5/13/2026 to 5/27/2026. Our engineers have investigated and resolved the issue. All impacted services are operating normally.
Notice May 12, 2026 SendGrid - Subset to email services experiencing 5xx errors 34m SendGrid Website, SendGrid Statistics
Started May 12, 2026, 11:48 PM UTC· resolved May 13, 2026, 12:22 AM UTC
- monitoring May 12, 2026, 11:48 PM UTC
Starting around 16:20 PST on 04/12/2026, our engineers began investigating an issue with a subset of services experiencing 5xx errors. Users may have experienced issues when accessing subusers, authenticating domains and link branding records, accessing the account, and checking account stats. This does not impact mail send. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
- resolved May 13, 2026, 12:22 AM UTC
Our engineers have monitored the fix and confirmed all services are now operating normally.
Minor May 12, 2026 Teammates invited to SendGrid are prompted to create standalone Unified accounts instead of joining the inviting one 1h 48m API v3, SMTP, Event Webhooks, API v2 and 9 more
Started May 12, 2026, 04:31 PM UTC· resolved May 12, 2026, 06:20 PM UTC
- investigating May 12, 2026, 04:31 PM UTC
Starting around 9 AM PDT on Tuesday, 5/12/2026, our engineers started investigating an issue with teammates, where invitees could not join their organizations and instead they were led to creating standalone Twilio Unified accounts. New teammates, therefore, are unable to join their organizations at the time. This issue does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
- identified May 12, 2026, 04:59 PM UTC
Our engineers have identified the issue and are working toward a fix. We will provide another update in one hour or as soon as more information becomes available.
- monitoring May 12, 2026, 05:13 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Teammates that were impacted by the issue need to request a new invite link and delete cache and cookies on their browsers before attempting to join again. We will provide another update in one hour or as soon as more information becomes available.
- resolved May 12, 2026, 06:20 PM UTC
Our engineers have monitored the fix and confirmed the issue with teammate account creation has been resolved. All services are now operating normally at this time.
Minor May 8, 2026 Mail Delay 6h 4m API v3, SMTP, SendGrid Email Activity
Started May 08, 2026, 02:04 AM UTC· resolved May 08, 2026, 08:09 AM UTC
- investigating May 08, 2026, 02:04 AM UTC
Customers may have experienced mail delay between 5pm and 5:15pm PDT.Our engineers have been alerted and are investigating. We will provide another update in 30 minutes or as soon as we have more information.
- investigating May 08, 2026, 02:53 AM UTC
Customers may continue to experience mail delays. Our engineers are actively investigating and working to identify the cause. We will provide another update in 30 minutes or as soon as we have more information.
- identified May 08, 2026, 03:38 AM UTC
Our engineers have identified the issue and are working toward a fix. New Mail Send requests are not affected and are processing normally. We are still actively working on delivering previously delayed mails. We will provide another update in next 2hr or as soon as more information becomes available.
- identified May 08, 2026, 07:04 AM UTC
Our engineering team has identified the root cause of the issue and is actively working on a resolution. Please note that new Mail Send requests are processing as expected and are not impacted. We will share another update within the next two hours, or sooner if additional information becomes available.
- resolved May 08, 2026, 08:09 AM UTC
Our engineers have monitored the fix and confirmed the issue with Mail delay has been resolved. All services are now operating normally at this time
Minor May 6, 2026 Incorrect Tax Amount in Invoices 5h 47m SendGrid Billing
Started May 06, 2026, 05:34 PM UTC· resolved May 06, 2026, 11:22 PM UTC
- investigating May 06, 2026, 05:34 PM UTC
Starting around 9am PST on May 5, 2026, our engineers began investigating an issue with the most recent Twilio SendGrid invoices and the tax amounts on those invoices not being charged correctly. Users may experience issues with the tax amounts on the most recent invoices. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 06, 2026, 05:46 PM UTC
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 06, 2026, 06:48 PM UTC
Our engineers have identified the issue and are continuing on working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 06, 2026, 07:47 PM UTC
Our engineers have identified the issue and are continuing on working toward a fix. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 06, 2026, 10:04 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We have resolved the tax calculation issue, and customer invoices have been corrected with the appropriate tax amounts. If you were overcharged, your refund will be automatically processed to your card on file within 7–10 business days. If you were undercharged, the corrected tax balance has been applied; please log in to your console to validate the updated invoice details. We will provide another update in an hour or as soon as more information becomes available.
- resolved May 06, 2026, 11:22 PM UTC
Our engineers have monitored the fix and confirmed the issue with Twilio SendGrid invoices and the tax amounts has been resolved. All services are now operating normally at this time.
Minor April 30, 2026 Delays with Contact Engagement Tracking and Segmentation in Legacy Marketing 4d 21h SendGrid Statistics, SendGrid Legacy Marketing Campaigns
Started Apr 30, 2026, 06:50 PM UTC· resolved May 05, 2026, 04:17 PM UTC
- identified Apr 30, 2026, 06:50 PM UTC
Our engineers have identified an issue causing delays in recipient engagement data for a subset of Legacy Marketing customers (TNE Marketing Campaigns are NOT affected). Affected customers may experience delays in viewing click and open statistics, and the option to export campaign click data may appear disabled. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 30, 2026, 08:58 PM UTC
We've identified the issue and still are working towards a fix. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 01, 2026, 03:31 PM UTC
We've identified the issue and still are working towards a fix. We will provide another update in 6 hours or as soon as more information becomes available.
- monitoring May 01, 2026, 07:02 PM UTC
Our engineers have implemented a fix and are monitoring system performance. . We will provide another update in 6 hours or as soon as more information becomes available.
- monitoring May 02, 2026, 12:58 AM UTC
Our engineers have implemented a fix and are continuing to monitor system performance and recovery. During this time a subset of Legacy Marketing customers may continue to see delays in updating contact engagement data. We will be providing a daily update moving forward, or as soon as we have new information to share.
- monitoring May 03, 2026, 12:59 AM UTC
We've identified the issue and still are working towards a fix. We will provide another update in 12 hours or as soon as more information becomes available.
- monitoring May 03, 2026, 02:54 PM UTC
Our system is still processing the missing Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring May 04, 2026, 04:43 PM UTC
Our system is still processing the delayed Engagement Tracking and Segmentation data for Legacy Marketing Campaigns; currently, the data should be up-to-date up through May 1. We will provide another update in 24 hours or as soon as more information becomes available.
- resolved May 05, 2026, 04:17 PM UTC
Our engineers have successfully completed processing all delayed Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. All contact engagement data and segmentation features are now fully up-to-date and functioning normally. We sincerely apologize for any inconvenience this delay caused. This issue is now resolved, but if you experience any further issues please reach out to our SendGrid Technical Support Team for further assistance.
Minor April 22, 2026 Design Editor Template Not Allowing Movement of Modules 1d 4h SendGrid Marketing Campaigns, SendGrid API
Started Apr 22, 2026, 04:32 PM UTC· resolved Apr 23, 2026, 09:18 PM UTC
- investigating Apr 22, 2026, 04:32 PM UTC
Starting around 8:22 PST on April 26th, 2026, our engineers began investigating an issue with the Design Editor is preventing module movement. Customer may experience issues with modules not allowing to be selected for drag-and-drop repositioning. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
- investigating Apr 22, 2026, 05:41 PM UTC
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. We will continue to provide another update in 2 hours or as soon as more information becomes available.
- investigating Apr 22, 2026, 06:36 PM UTC
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest a Chrome update from last Wednesday may be the cause. In the meantime, please check if the issue persists on the latest versions of Safari or Firefox. Switching browsers may restore functionality while we work on a fix. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 22, 2026, 08:51 PM UTC
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause. For the best experience, please use the latest version of Safari or Firefox while we work on a fix. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 23, 2026, 05:16 PM UTC
Our team is still investigating this issue, and we still don't have updates to provide. For now, latest recommendation persist: For the best experience, please use the latest version of Safari or Firefox while we work on a fix. We will provide another update as soon as more information becomes available.
- resolved Apr 23, 2026, 09:18 PM UTC
Our engineers have monitored the fix and confirmed the issue with module movement in the Design Editor has been resolved. All services are now operating normally at this time.
Notice April 18, 2026 Mail Send Delays – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Apr 18, 2026, 08:07 PM UTC· resolved Apr 18, 2026, 08:07 PM UTC
- resolved Apr 18, 2026, 08:07 PM UTC
Our engineers have investigated and resolved the issues with delayed delivery of emails for a subset of customers. From 12:05 pm PST to 12:45 pm PST customers may have seen a delay in the delivery of their emails. The issue has been resolved and all impacted services are operating normally.
Notice April 17, 2026 Contact uploads being delayed - TNE Marketing Campaigns 1h 15m SendGrid Marketing Campaigns
Started Apr 17, 2026, 11:58 AM UTC· resolved Apr 17, 2026, 01:13 PM UTC
- investigating Apr 17, 2026, 11:58 AM UTC
Starting around 04:30 PST on April 17th, 2026, our engineers began investigating an issue with contact upload delays when using TNE Marketing Campaings (Legacy Marketing is NOT affected). Customer may experience delays after uploading or deleting contacts using their Marketing Campaing plans. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 17, 2026, 12:52 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
- resolved Apr 17, 2026, 01:13 PM UTC
Our engineers have monitored the fix and confirmed the issue with Marketing Campaign uploads and deletion has been resolved. All services are now operating normally at this time.
Notice April 15, 2026 EU located subusers unable to send emails 2h 43m API v3
Started Apr 15, 2026, 04:00 PM UTC· resolved Apr 15, 2026, 06:44 PM UTC
- investigating Apr 15, 2026, 04:00 PM UTC
Starting around 08:30 AM PST on April 15th, 2026, our engineers began investigating an issue with EU subusers that are unable to send emails. Customer may experience the error "User is not authorized to send mail based on their regional attribute." This is currently being investigated. This impacts mail send only for subusers located in EU. We will provide another update in an hour or as soon as more information becomes available.
- investigating Apr 15, 2026, 05:06 PM UTC
We are continuing investigating this issue. We will provide more updates in 2 hours, or as soon as they become available.
- monitoring Apr 15, 2026, 06:37 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
- resolved Apr 15, 2026, 06:44 PM UTC
Our engineers have monitored the fix and confirmed the issue with EU subusers unable to send emails has now been resolved. All services are now operating normally at this time.
Notice April 15, 2026 Customers unable to raise support tickets 29m SendGrid Website
Started Apr 15, 2026, 03:19 PM UTC· resolved Apr 15, 2026, 03:49 PM UTC
- investigating Apr 15, 2026, 03:19 PM UTC
Starting around 07:30 AM PST on April 15th, 2026, our engineers began investigating an issue with users able to open support tickets. Customers are being redirected to a blank page when trying to open a support ticket, but chat options are still available. This does not impact mail send. We will provide another update in two hours or as soon as more information becomes available.
- monitoring Apr 15, 2026, 03:28 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
- resolved Apr 15, 2026, 03:49 PM UTC
Our engineers have monitored the fix and confirmed the issue with the support page and ticket creation has been resolved. All services are now operating normally at this time.
Minor April 10, 2026 Email Delivery Latency Resolved – SMTP
Started Apr 10, 2026, 08:08 AM UTC· resolved Apr 10, 2026, 08:08 AM UTC
- resolved Apr 10, 2026, 08:08 AM UTC
Our engineers have resolved the issue affecting the Low Rate email swimlane in the email pipeline. The impact lasted approximately 40 minutes and affected customers who attempted to send mail between 11:57 PM and 12:35 AM Pacific Time. All services are now operating normally.
Notice April 8, 2026 [Retroactive] Customers Unable to Access Support Portal – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Apr 08, 2026, 08:30 PM UTC· resolved Apr 08, 2026, 08:30 PM UTC
- resolved Apr 08, 2026, 09:37 PM UTC
Our engineers have identified an issue with accessing SendGrid's Support Portal around 1:20pm PDT on April 8th. Some customers may have experienced issues with accessing the support UI, which inhibited the ability to access and create new support requests. Our engineers have implemented a fix, and monitored and confirmed the issue as being resolved. All services are now operating normally at this time.
Notice April 8, 2026 Legacy Marketing Campaigns not loading for some customers 1h 49m SendGrid Legacy Marketing Campaigns
Started Apr 08, 2026, 03:17 PM UTC· resolved Apr 08, 2026, 05:06 PM UTC
- monitoring Apr 08, 2026, 03:17 PM UTC
Starting around 08:00 AM PDT on April 8th, 2026, our engineers began investigating an issue with a subset of customers not being able to access Legacy Marketing Campaigns. They have deployed a fix & are continuing to monitor for functionality. This did not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Apr 08, 2026, 04:19 PM UTC
Our engineers are continuing to monitor the fix for the issue. We will provide another update in another hour, or as soon as more information becomes available.
- resolved Apr 08, 2026, 05:06 PM UTC
Our engineers have monitored the fix and confirmed the issue with Legacy Marketing Campaigns unable to load has been resolved. All services are now operating normally at this time.
Notice April 7, 2026 Retroactive Incident - Email Log and Activity Data Delayed – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Apr 07, 2026, 09:00 PM UTC· resolved Apr 07, 2026, 09:00 PM UTC
- resolved Apr 07, 2026, 10:26 PM UTC
Our engineers have identified a delay in Email Log Data as well as Email Activity Data starting around 2pm PST on April 7th. All Email Log Data and Activity Feed Data was restored and no longer delayed at 3pm PST. Our engineers have monitored and confirmed the delay with Email Log and Activity Data has been resolved. All services are now operating normally at this time.
Minor April 6, 2026 Intermittent Account Access and Management Issues 6h 37m SendGrid API, SendGrid Website
Started Apr 06, 2026, 03:08 PM UTC· resolved Apr 06, 2026, 09:45 PM UTC
- investigating Apr 06, 2026, 03:08 PM UTC
Starting around 7:44 AM PT on April 6, 2026, our engineers began investigating an issue causing intermittent errors with account-level actions. This affects management and settings changes, as well as other account-specific functions such as login-related activity. Customers may experience intermittent failures when attempting to update account settings, manage their accounts, or log in. Mail send is not impacted. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 06, 2026, 03:30 PM UTC
Our engineers have implemented a fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. We are now monitoring to ensure the fix is working as expected. Mail send is not impacted. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 06, 2026, 05:57 PM UTC
Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share. Mail send is not impacted. We will provide another update as soon as more information becomes available.
- resolved Apr 06, 2026, 09:45 PM UTC
Our engineers have monitored the fix and confirmed the issue with intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity has been resolved. All services are now operating normally at this time.
Minor April 6, 2026 Billing Payment Processing Failures 1d 5h SendGrid API, SendGrid Billing
Started Apr 06, 2026, 01:23 PM UTC· resolved Apr 07, 2026, 06:53 PM UTC
- investigating Apr 06, 2026, 01:23 PM UTC
Starting around 05:30 AM, PST, on April 6th, 2026, our engineers began investigating an issue with our customer's ability (and system's ability) to process their payments. Customer may experience notifications about their payments not being processed, and we are aware of this issue. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Apr 06, 2026, 03:28 PM UTC
Our engineers are continuing to investigate an issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may experience notifications about their payments not being processed, and we are aware of this issue. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 06, 2026, 03:43 PM UTC
Our engineers have identified a fix for the issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may continue to experience notifications about their payments not being processed while we work to implement the fix. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 06, 2026, 04:37 PM UTC
Our engineers have identified a fix for the issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may continue to experience notifications about their payments not being processed while we work to implement the fix. We have also identified that customers using Email Validation may receive 403 errors until their account is activated. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 06, 2026, 07:10 PM UTC
Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share. Mail send is not impacted. We will provide another update in 3 hours or as soon as more information becomes available.
- identified Apr 06, 2026, 07:11 PM UTC
.
- monitoring Apr 07, 2026, 01:05 AM UTC
Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available.
- monitoring Apr 07, 2026, 06:36 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 07, 2026, 06:40 PM UTC
Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available.
- resolved Apr 07, 2026, 06:53 PM UTC
Our engineers have monitored the fix and confirmed the issue with the Billing processing payment failures has been resolved. All services are now operating normally at this time. Thank you for your understanding and patience.
Notice March 25, 2026 Retroactive Incident - EU Mail Delays – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Mar 25, 2026, 08:58 PM UTC· resolved Mar 25, 2026, 08:58 PM UTC
- resolved Mar 25, 2026, 08:58 PM UTC
From 9:08 AM PT - 9:22AM PT today, customers in the EU region may have experienced mail delay for up to 14 minutes. Customer may have received "Internal Deferral" errors when attempting to send mail at this time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.
Minor March 18, 2026 Login Issue Cloudflare CAPTCHA Failing to Load 7h 44m SendGrid Website
Started Mar 18, 2026, 06:33 PM UTC· resolved Mar 19, 2026, 02:17 AM UTC
- investigating Mar 18, 2026, 06:33 PM UTC
Starting around 11:06 AM PST on March 18, 2026, our engineers began investigating an issue with Cloudflare CAPTCHA failing to load on SendGrid and Twilio login pages. Customers may experience difficulty accessing the user console, as the failing CAPTCHA prevents successful login. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
- identified Mar 18, 2026, 07:35 PM UTC
Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available.
- investigating Mar 18, 2026, 08:34 PM UTC
Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available.
- investigating Mar 18, 2026, 09:32 PM UTC
Our engineers are continuing to investigate the issue. We will provide another update two hours or as soon as more information becomes available.
- monitoring Mar 18, 2026, 09:54 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Users that were previously impacted by failed CAPTCHA errors should now have the capacity to login without issue. We will provide another update in an hour or as soon as more information becomes available.
- resolved Mar 19, 2026, 02:17 AM UTC
Our engineers have monitored the fix and confirmed the issue with CAPTCHA has been resolved. All services are now operating normally at this time.
Minor March 5, 2026 Delay in Email Event Processing and Stats – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Mar 05, 2026, 07:14 PM UTC· resolved Mar 05, 2026, 07:14 PM UTC
- resolved Mar 05, 2026, 07:14 PM UTC
Between 8:53 AM and 9:37 AM PST, customers may have experienced delays in email event processing, including click and open data. Our Engineers identified a bottleneck, and have resolved the issue. While email delivery continued with low execution times, the reporting of these events to the Stats API and your dashboard was delayed. However, all downstream queues, including Engagement Stats, have fully caught up as of 9:45 AM PST and are resolved at the time.
Notice March 4, 2026 v3 Timezones Update Delay – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Mar 04, 2026, 04:44 PM UTC· resolved Mar 04, 2026, 04:44 PM UTC
- resolved Mar 04, 2026, 04:44 PM UTC
Our engineers have investigated and resolved an issue that occurred causing delays in timezone updates. On 03/03 ~2:09PM customers would have seen errors in the console when trying to update their timezone setting or while fetching timezones via /v3/timezones. A fix was deployed a fix on 03/04 ~7:48AM. This issuse has now been resolved
Notice March 4, 2026 Retroactive Incident - Failures Processing Subset of Webhook Events – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Mar 04, 2026, 03:30 PM UTC· resolved Mar 04, 2026, 03:30 PM UTC
- resolved Mar 10, 2026, 07:18 PM UTC
Our engineers have investigated and resolved the issues that began on 3/4/2026 from 8am PST to 3/9/2026 at 5pm PST that impacted the reporting for a subset of group unsubscribe and group resubscribe Event Webhooks. Users may have experienced issues with group unsubscribes and group resubscribes that were not processed, although the api calls for those events were processed. The issue has been resolved and all impacted services are operating normally.
Notice March 3, 2026 Delay in Events being sent to Global Stats – SendGrid Statistics
Started Mar 03, 2026, 01:17 AM UTC· resolved Mar 03, 2026, 01:17 AM UTC
- resolved Mar 03, 2026, 01:17 AM UTC
Between 4:00 PM and 5:04 PM PST, customers may have experienced delays when viewing Global Stats. Our Engineers identified and resolved the issue
Notice March 3, 2026 Mail delivery delays – API v3, SMTP, API v2
Started Mar 03, 2026, 01:05 AM UTC· resolved Mar 03, 2026, 01:05 AM UTC
- resolved Mar 03, 2026, 01:05 AM UTC
Between 4:00pm to 4:30pm PT, some mail delivery were delayed. There was no data loss or API unavailability. Our Engineers identified and resolved the issue.