SendGrid incident

[Retroactive] Customers Unable to Access Support Portal

Notice Resolved View vendor source →

SendGrid experienced a notice incident on April 8, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 09:37 PM UTC
Resolved
Apr 08, 2026, 08:30 PM UTC
Duration
—
Detected by Pingoru
Apr 08, 2026, 09:37 PM UTC

Update timeline

  1. resolved Apr 08, 2026, 09:37 PM UTC

    Our engineers have identified an issue with accessing SendGrid's Support Portal around 1:20pm PDT on April 8th. Some customers may have experienced issues with accessing the support UI, which inhibited the ability to access and create new support requests. Our engineers have implemented a fix, and monitored and confirmed the issue as being resolved. All services are now operating normally at this time.