Login Issue Cloudflare CAPTCHA Failing to Load

Update timeline

1. investigating Mar 18, 2026, 06:33 PM UTC

   Starting around 11:06 AM PST on March 18, 2026, our engineers began investigating an issue with Cloudflare CAPTCHA failing to load on SendGrid and Twilio login pages. Customers may experience difficulty accessing the user console, as the failing CAPTCHA prevents successful login. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

2. identified Mar 18, 2026, 07:35 PM UTC

   Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available.

3. investigating Mar 18, 2026, 08:34 PM UTC

   Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available.

4. investigating Mar 18, 2026, 09:32 PM UTC

   Our engineers are continuing to investigate the issue. We will provide another update two hours or as soon as more information becomes available.

5. monitoring Mar 18, 2026, 09:54 PM UTC

   Our engineers have implemented a fix and are monitoring system performance. Users that were previously impacted by failed CAPTCHA errors should now have the capacity to login without issue. We will provide another update in an hour or as soon as more information becomes available.

6. resolved Mar 19, 2026, 02:17 AM UTC

   Our engineers have monitored the fix and confirmed the issue with CAPTCHA has been resolved. All services are now operating normally at this time.