- Detected by Pingoru
- Apr 22, 2026, 04:32 PM UTC
- Resolved
- Apr 23, 2026, 09:18 PM UTC
- Duration
- 1d 4h
Affected: Marketing CampaignsAPI
Timeline · 6 updates
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investigating Apr 22, 2026, 04:32 PM UTC
Starting around 8:22 PST on April 26th, 2026, our engineers began investigating an issue with the Design Editor is preventing module movement. Customer may experience issues with modules not allowing to be selected for drag-and-drop repositioning. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
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investigating Apr 22, 2026, 05:41 PM UTC
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. We will continue to provide another update in 2 hours or as soon as more information becomes available.
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investigating Apr 22, 2026, 06:36 PM UTC
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest a Chrome update from last Wednesday may be the cause. In the meantime, please check if the issue persists on the latest versions of Safari or Firefox. Switching browsers may restore functionality while we work on a fix. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 22, 2026, 08:51 PM UTC
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause. For the best experience, please use the latest version of Safari or Firefox while we work on a fix. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 23, 2026, 05:16 PM UTC
Our team is still investigating this issue, and we still don't have updates to provide. For now, latest recommendation persist: For the best experience, please use the latest version of Safari or Firefox while we work on a fix. We will provide another update as soon as more information becomes available.
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resolved Apr 23, 2026, 09:18 PM UTC
Our engineers have monitored the fix and confirmed the issue with module movement in the Design Editor has been resolved. All services are now operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 18, 2026, 08:07 PM UTC
- Resolved
- Apr 18, 2026, 08:07 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 18, 2026, 08:07 PM UTC
Our engineers have investigated and resolved the issues with delayed delivery of emails for a subset of customers. From 12:05 pm PST to 12:45 pm PST customers may have seen a delay in the delivery of their emails. The issue has been resolved and all impacted services are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 11:58 AM UTC
- Resolved
- Apr 17, 2026, 01:13 PM UTC
- Duration
- 1h 15m
Affected: Marketing Campaigns
Timeline · 3 updates
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investigating Apr 17, 2026, 11:58 AM UTC
Starting around 04:30 PST on April 17th, 2026, our engineers began investigating an issue with contact upload delays when using TNE Marketing Campaings (Legacy Marketing is NOT affected). Customer may experience delays after uploading or deleting contacts using their Marketing Campaing plans. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 17, 2026, 12:52 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
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resolved Apr 17, 2026, 01:13 PM UTC
Our engineers have monitored the fix and confirmed the issue with Marketing Campaign uploads and deletion has been resolved. All services are now operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 04:00 PM UTC
- Resolved
- Apr 15, 2026, 06:44 PM UTC
- Duration
- 2h 43m
Affected: API v3
Timeline · 4 updates
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investigating Apr 15, 2026, 04:00 PM UTC
Starting around 08:30 AM PST on April 15th, 2026, our engineers began investigating an issue with EU subusers that are unable to send emails. Customer may experience the error "User is not authorized to send mail based on their regional attribute." This is currently being investigated. This impacts mail send only for subusers located in EU. We will provide another update in an hour or as soon as more information becomes available.
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investigating Apr 15, 2026, 05:06 PM UTC
We are continuing investigating this issue. We will provide more updates in 2 hours, or as soon as they become available.
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monitoring Apr 15, 2026, 06:37 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
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resolved Apr 15, 2026, 06:44 PM UTC
Our engineers have monitored the fix and confirmed the issue with EU subusers unable to send emails has now been resolved. All services are now operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 03:19 PM UTC
- Resolved
- Apr 15, 2026, 03:49 PM UTC
- Duration
- 29m
Affected: Website
Timeline · 3 updates
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investigating Apr 15, 2026, 03:19 PM UTC
Starting around 07:30 AM PST on April 15th, 2026, our engineers began investigating an issue with users able to open support tickets. Customers are being redirected to a blank page when trying to open a support ticket, but chat options are still available. This does not impact mail send. We will provide another update in two hours or as soon as more information becomes available.
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monitoring Apr 15, 2026, 03:28 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
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resolved Apr 15, 2026, 03:49 PM UTC
Our engineers have monitored the fix and confirmed the issue with the support page and ticket creation has been resolved. All services are now operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2026, 08:08 AM UTC
- Resolved
- Apr 10, 2026, 08:08 AM UTC
- Duration
- —
Affected: SMTP
Timeline · 1 update
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resolved Apr 10, 2026, 08:08 AM UTC
Our engineers have resolved the issue affecting the Low Rate email swimlane in the email pipeline. The impact lasted approximately 40 minutes and affected customers who attempted to send mail between 11:57 PM and 12:35 AM Pacific Time. All services are now operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 09:37 PM UTC
- Resolved
- Apr 08, 2026, 08:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 08, 2026, 09:37 PM UTC
Our engineers have identified an issue with accessing SendGrid's Support Portal around 1:20pm PDT on April 8th. Some customers may have experienced issues with accessing the support UI, which inhibited the ability to access and create new support requests. Our engineers have implemented a fix, and monitored and confirmed the issue as being resolved. All services are now operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 03:17 PM UTC
- Resolved
- Apr 08, 2026, 05:06 PM UTC
- Duration
- 1h 49m
Affected: Legacy Marketing Campaigns
Timeline · 3 updates
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monitoring Apr 08, 2026, 03:17 PM UTC
Starting around 08:00 AM PDT on April 8th, 2026, our engineers began investigating an issue with a subset of customers not being able to access Legacy Marketing Campaigns. They have deployed a fix & are continuing to monitor for functionality. This did not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 08, 2026, 04:19 PM UTC
Our engineers are continuing to monitor the fix for the issue. We will provide another update in another hour, or as soon as more information becomes available.
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resolved Apr 08, 2026, 05:06 PM UTC
Our engineers have monitored the fix and confirmed the issue with Legacy Marketing Campaigns unable to load has been resolved. All services are now operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 10:26 PM UTC
- Resolved
- Apr 07, 2026, 09:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 07, 2026, 10:26 PM UTC
Our engineers have identified a delay in Email Log Data as well as Email Activity Data starting around 2pm PST on April 7th. All Email Log Data and Activity Feed Data was restored and no longer delayed at 3pm PST. Our engineers have monitored and confirmed the delay with Email Log and Activity Data has been resolved. All services are now operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2026, 03:08 PM UTC
- Resolved
- Apr 06, 2026, 09:45 PM UTC
- Duration
- 6h 37m
Affected: APIWebsite
Timeline · 4 updates
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investigating Apr 06, 2026, 03:08 PM UTC
Starting around 7:44 AM PT on April 6, 2026, our engineers began investigating an issue causing intermittent errors with account-level actions. This affects management and settings changes, as well as other account-specific functions such as login-related activity. Customers may experience intermittent failures when attempting to update account settings, manage their accounts, or log in. Mail send is not impacted. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 06, 2026, 03:30 PM UTC
Our engineers have implemented a fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. We are now monitoring to ensure the fix is working as expected. Mail send is not impacted. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 06, 2026, 05:57 PM UTC
Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share. Mail send is not impacted. We will provide another update as soon as more information becomes available.
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resolved Apr 06, 2026, 09:45 PM UTC
Our engineers have monitored the fix and confirmed the issue with intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity has been resolved. All services are now operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2026, 01:23 PM UTC
- Resolved
- Apr 07, 2026, 06:53 PM UTC
- Duration
- 1d 5h
Affected: APIBilling
Timeline · 10 updates
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investigating Apr 06, 2026, 01:23 PM UTC
Starting around 05:30 AM, PST, on April 6th, 2026, our engineers began investigating an issue with our customer's ability (and system's ability) to process their payments. Customer may experience notifications about their payments not being processed, and we are aware of this issue. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
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investigating Apr 06, 2026, 03:28 PM UTC
Our engineers are continuing to investigate an issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may experience notifications about their payments not being processed, and we are aware of this issue. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 06, 2026, 03:43 PM UTC
Our engineers have identified a fix for the issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may continue to experience notifications about their payments not being processed while we work to implement the fix. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 06, 2026, 04:37 PM UTC
Our engineers have identified a fix for the issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may continue to experience notifications about their payments not being processed while we work to implement the fix. We have also identified that customers using Email Validation may receive 403 errors until their account is activated. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 06, 2026, 07:10 PM UTC
Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share. Mail send is not impacted. We will provide another update in 3 hours or as soon as more information becomes available.
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identified Apr 06, 2026, 07:11 PM UTC
.
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monitoring Apr 07, 2026, 01:05 AM UTC
Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available.
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monitoring Apr 07, 2026, 06:36 PM UTC
We are continuing to monitor for any further issues.
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monitoring Apr 07, 2026, 06:40 PM UTC
Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available.
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resolved Apr 07, 2026, 06:53 PM UTC
Our engineers have monitored the fix and confirmed the issue with the Billing processing payment failures has been resolved. All services are now operating normally at this time. Thank you for your understanding and patience.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 08:58 PM UTC
- Resolved
- Mar 25, 2026, 08:58 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 25, 2026, 08:58 PM UTC
From 9:08 AM PT - 9:22AM PT today, customers in the EU region may have experienced mail delay for up to 14 minutes. Customer may have received "Internal Deferral" errors when attempting to send mail at this time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 06:33 PM UTC
- Resolved
- Mar 19, 2026, 02:17 AM UTC
- Duration
- 7h 44m
Affected: Website
Timeline · 6 updates
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investigating Mar 18, 2026, 06:33 PM UTC
Starting around 11:06 AM PST on March 18, 2026, our engineers began investigating an issue with Cloudflare CAPTCHA failing to load on SendGrid and Twilio login pages. Customers may experience difficulty accessing the user console, as the failing CAPTCHA prevents successful login. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
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identified Mar 18, 2026, 07:35 PM UTC
Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available.
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investigating Mar 18, 2026, 08:34 PM UTC
Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available.
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investigating Mar 18, 2026, 09:32 PM UTC
Our engineers are continuing to investigate the issue. We will provide another update two hours or as soon as more information becomes available.
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monitoring Mar 18, 2026, 09:54 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Users that were previously impacted by failed CAPTCHA errors should now have the capacity to login without issue. We will provide another update in an hour or as soon as more information becomes available.
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resolved Mar 19, 2026, 02:17 AM UTC
Our engineers have monitored the fix and confirmed the issue with CAPTCHA has been resolved. All services are now operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 07:18 PM UTC
- Resolved
- Mar 04, 2026, 03:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 10, 2026, 07:18 PM UTC
Our engineers have investigated and resolved the issues that began on 3/4/2026 from 8am PST to 3/9/2026 at 5pm PST that impacted the reporting for a subset of group unsubscribe and group resubscribe Event Webhooks. Users may have experienced issues with group unsubscribes and group resubscribes that were not processed, although the api calls for those events were processed. The issue has been resolved and all impacted services are operating normally.
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2026, 07:14 PM UTC
- Resolved
- Mar 05, 2026, 07:14 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 05, 2026, 07:14 PM UTC
Between 8:53 AM and 9:37 AM PST, customers may have experienced delays in email event processing, including click and open data. Our Engineers identified a bottleneck, and have resolved the issue. While email delivery continued with low execution times, the reporting of these events to the Stats API and your dashboard was delayed. However, all downstream queues, including Engagement Stats, have fully caught up as of 9:45 AM PST and are resolved at the time.
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2026, 04:44 PM UTC
- Resolved
- Mar 04, 2026, 04:44 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 04, 2026, 04:44 PM UTC
Our engineers have investigated and resolved an issue that occurred causing delays in timezone updates. On 03/03 ~2:09PM customers would have seen errors in the console when trying to update their timezone setting or while fetching timezones via /v3/timezones. A fix was deployed a fix on 03/04 ~7:48AM. This issuse has now been resolved
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 01:17 AM UTC
- Resolved
- Mar 03, 2026, 01:17 AM UTC
- Duration
- —
Affected: Statistics
Timeline · 1 update
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resolved Mar 03, 2026, 01:17 AM UTC
Between 4:00 PM and 5:04 PM PST, customers may have experienced delays when viewing Global Stats. Our Engineers identified and resolved the issue
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 01:05 AM UTC
- Resolved
- Mar 03, 2026, 01:05 AM UTC
- Duration
- —
Affected: API v3SMTPAPI v2
Timeline · 1 update
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resolved Mar 03, 2026, 01:05 AM UTC
Between 4:00pm to 4:30pm PT, some mail delivery were delayed. There was no data loss or API unavailability. Our Engineers identified and resolved the issue.
Read the full incident report →
- Detected by Pingoru
- Feb 27, 2026, 04:49 PM UTC
- Resolved
- Mar 02, 2026, 07:06 PM UTC
- Duration
- 3d 2h
Affected: Website
Timeline · 8 updates
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investigating Feb 27, 2026, 04:49 PM UTC
Starting around 8:40PM PDT on Friday, 2/27/25, our engineers are investigating an issue with Twilio SendGrid users in Argentina are unable to authenticate their credit cards. Customers in Argentina may not be unable to add their credit card into the system. This does not impact mail send. We will provide updates in the next hour or sooner as they become available.
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investigating Feb 27, 2026, 05:50 PM UTC
Our engineering team is continuing to investigate this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating Feb 27, 2026, 06:51 PM UTC
Our engineering team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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investigating Feb 27, 2026, 08:51 PM UTC
Our engineering team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Feb 27, 2026, 09:09 PM UTC
Our engineers have implemented a fix and are monitoring system performance. A backend change has been made to our third-party billing system and payments will be retried for individual users. We will provide another update in an hour or as soon as more information becomes available.
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monitoring Feb 27, 2026, 10:30 PM UTC
Our engineering team is continuing to monitor system performance. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Feb 27, 2026, 11:02 PM UTC
Our engineering team is continuing to monitor system performance. For customers located in Argentina impacted by this issue, please reach out to our support teams for additional assistance. We will provide another update as soon as more information becomes available.
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resolved Mar 02, 2026, 07:06 PM UTC
Our engineers have confirmed this issue is now resolved. Customers in Argentina should now be able to authenticate and add credit cards successfully. If you are located in Argentina and are still experiencing issues adding or authenticating a credit card, please reach out to Support for additional assistance.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 07:23 PM UTC
- Resolved
- Feb 26, 2026, 07:23 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Feb 26, 2026, 07:24 PM UTC
Our engineers have investigated and resolved an issue that caused high latency when sending email through SendGrid. From 8:24 AM PST to 9:15 AM PST on Thursday, February 26, 2026, customers may have experienced delays sending email from both the SendGrid dashboard (web app) and email sent via SMTP or API. The issue has been resolved, and all SendGrid email sending is operating normally across the dashboard, SMTP, and API.
Read the full incident report →
- Detected by Pingoru
- Feb 11, 2026, 06:46 PM UTC
- Resolved
- Feb 12, 2026, 06:36 PM UTC
- Duration
- 23h 50m
Affected: Statistics
Timeline · 10 updates
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investigating Feb 11, 2026, 06:46 PM UTC
Starting around 1pm PST on February 7th, our engineers began investigating an issue with Advanced Statistics (Geographical, Mailbox Provider, Browser, etc.). Customer may experience Incomplete Advanced Statistics for the following date and time frames: 1pm - 5pm PST and 7pm - 9pm PST on 02/07/2026. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
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investigating Feb 11, 2026, 07:46 PM UTC
We are continuing to investigate this issue and will provide an update in the next hour or as soon as more information becomes available.
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investigating Feb 11, 2026, 08:47 PM UTC
We are continuing to investigate this issue and will provide an update in the next two hours or as soon as more information becomes available.
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investigating Feb 11, 2026, 10:47 PM UTC
We are continuing to investigate this issue and will provide an update in the next four hours or as soon as more information becomes available.
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identified Feb 12, 2026, 12:50 AM UTC
Our engineers have identified the issue and are currently implementing a fix. We will provide another update in next two hour or as soon as more information becomes available.
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identified Feb 12, 2026, 04:19 AM UTC
Our engineers have identified the issue and are currently implementing a fix. We will provide another update as soon as more information becomes available.
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identified Feb 12, 2026, 06:56 AM UTC
Our engineers have identified the issue and are currently implementing a fix. We will provide another update in next four hours or as soon as more information becomes available.
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identified Feb 12, 2026, 11:02 AM UTC
Our engineering team has identified the root cause of the issue and is actively working on implementing a fix. We will provide the next update within four hours or sooner if additional information becomes available.
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identified Feb 12, 2026, 02:42 PM UTC
Our engineering team has identified the root cause of the issue and is continuing to work on implementing a fix. We will provide the next update in four hours or as soon as additional information becomes available.
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resolved Feb 12, 2026, 06:36 PM UTC
Our engineers have monitored the fix and confirmed the issue with Advanced Statistics has been resolved. All services are now operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Feb 11, 2026, 04:52 PM UTC
- Resolved
- Feb 11, 2026, 08:33 PM UTC
- Duration
- 3h 41m
Affected: Website
Timeline · 5 updates
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investigating Feb 11, 2026, 04:52 PM UTC
Starting around 8:15 am PST on February 11th, our engineers began investigating an issue with the SendGrid Help Center and the Ticket Creation process. Customer may experience errors when creating a support ticket request within the SendGrid Help Center. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
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monitoring Feb 11, 2026, 05:37 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Customer should be able to submit a support ticket through the SendGrid Help Center now. We will provide another update in an hour or as soon as more information becomes available.
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monitoring Feb 11, 2026, 06:43 PM UTC
We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.
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monitoring Feb 11, 2026, 07:35 PM UTC
We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.
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resolved Feb 11, 2026, 08:33 PM UTC
Our engineers have monitored the fix and confirmed the issue with Ticket Creation within the SendGrid Help Center has been resolved. All services are now operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 06:12 PM UTC
- Resolved
- Feb 04, 2026, 06:56 PM UTC
- Duration
- 44m
Affected: APIWebsite
Timeline · 4 updates
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investigating Feb 04, 2026, 06:12 PM UTC
Starting around 10am on February 4, 2026, our engineers began investigating an issue with Sender Authentication. Users may experience newly created records within the Sender Authentication page not verifying which includes Domain Authentication and Link Branding records that were created after 8:45am PST. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Feb 04, 2026, 06:25 PM UTC
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring Feb 04, 2026, 06:40 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Due to a third-party provider, we were experiencing issues with verifying records within Sender Authentication. We will provide another update in 1 hour or as soon as more information becomes available.
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resolved Feb 04, 2026, 06:56 PM UTC
Our engineers have monitored the fix and confirmed the issue with Sender Authentication has been resolved. All services are now operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Feb 03, 2026, 06:49 PM UTC
- Resolved
- Feb 03, 2026, 06:49 PM UTC
- Duration
- —
Affected: Marketing CampaignsAPIEmail Activity
Timeline · 1 update
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resolved Feb 03, 2026, 06:49 PM UTC
On February 3, 2026 between 10:08 and 10:26AM PT, our engineering team investigated a service disruption that impacted Marketing Campaigns creating Single Sends, Automations, Contact uploads, and API configuration requests. Customers would have experienced 500 errors. Mail send was not impacted and Legacy Marketing Campaigns were not impacted. Our engineering teams have identified the root cause and restored full functionality. No mail was lost. Services are now operational. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Feb 02, 2026, 07:29 PM UTC
- Resolved
- Feb 03, 2026, 07:38 PM UTC
- Duration
- 1d
Affected: APIStatistics
Timeline · 9 updates
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investigating Feb 02, 2026, 07:29 PM UTC
Starting around 11:00 AM PST, February 2nd, 2026, our engineers began investigating an issue affecting Advanced stats. Our engineers have identified that a processing delay prevented about two hours of Advanced Stats data from January 27, 2026 from being included. As a result, customers may see incomplete Advanced Stats results when querying reports that include that time window. The Advanced Stats API remains available, but the data returned may be missing information for that period. This is currently being investigated and our team is working on a fix. Email sending is not affected. We’ll share another update within the next hour, or sooner as we learn more.
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investigating Feb 02, 2026, 08:30 PM UTC
Our engineering team is actively investigating this issue and we will provide another update in one hour or as soon as more information becomes available.
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identified Feb 02, 2026, 09:28 PM UTC
Our engineers have identified the issue and are working toward and testing a fix. We will provide another update in hour or as soon as more information becomes available.
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investigating Feb 02, 2026, 09:51 PM UTC
Our engineering team is actively investigating this issue and we will provide another update as soon as more information becomes available.
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investigating Feb 02, 2026, 11:56 PM UTC
Our engineering team is actively investigating this issue and we will provide an update as soon as more information becomes available.
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investigating Feb 03, 2026, 03:45 AM UTC
Our engineering team is actively investigating this issue and we will provide an update as soon as more information becomes available.
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investigating Feb 03, 2026, 07:14 AM UTC
Our engineering team is currently investigating this issue. Since the team is still working to identify the root cause, it may take some additional time to resolve. We will provide the next update in 8 hours or so.
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investigating Feb 03, 2026, 03:02 PM UTC
Our engineering team is actively investigating this issue, and we will provide an update as soon as more information becomes available.
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resolved Feb 03, 2026, 07:38 PM UTC
Our engineering team identified a processing gap which occurred within the Advanced Stats dataset on January 27, 2026, between 07:00 AM PT and 09:00 AM PT. During this two-hour window, data may be incomplete. Impacted reports may show inaccuracies of approximately 8.3% for daily, 1.2% for weekly, and 0.3% for monthly stats. Our engineering team has confirmed that the Advanced Stats API is fully operational.
Read the full incident report →
