Design Editor Template Not Allowing Movement of Modules

Update timeline

1. investigating Apr 22, 2026, 04:32 PM UTC

   Starting around 8:22 PST on April 26th, 2026, our engineers began investigating an issue with the Design Editor is preventing module movement. Customer may experience issues with modules not allowing to be selected for drag-and-drop repositioning. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

2. investigating Apr 22, 2026, 05:41 PM UTC

   Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. We will continue to provide another update in 2 hours or as soon as more information becomes available.

3. investigating Apr 22, 2026, 06:36 PM UTC

   Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest a Chrome update from last Wednesday may be the cause. In the meantime, please check if the issue persists on the latest versions of Safari or Firefox. Switching browsers may restore functionality while we work on a fix. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Apr 22, 2026, 08:51 PM UTC

   Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause. For the best experience, please use the latest version of Safari or Firefox while we work on a fix. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Apr 23, 2026, 05:16 PM UTC

   Our team is still investigating this issue, and we still don't have updates to provide. For now, latest recommendation persist: For the best experience, please use the latest version of Safari or Firefox while we work on a fix. We will provide another update as soon as more information becomes available.

6. resolved Apr 23, 2026, 09:18 PM UTC

   Our engineers have monitored the fix and confirmed the issue with module movement in the Design Editor has been resolved. All services are now operating normally at this time.