SendGrid experienced a minor incident on May 6, 2026 affecting Billing, lasting 5h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 05:34 PM UTC
Starting around 9am PST on May 5, 2026, our engineers began investigating an issue with the most recent Twilio SendGrid invoices and the tax amounts on those invoices not being charged correctly. Users may experience issues with the tax amounts on the most recent invoices. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 06, 2026, 05:46 PM UTC
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 06, 2026, 06:48 PM UTC
Our engineers have identified the issue and are continuing on working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 06, 2026, 07:47 PM UTC
Our engineers have identified the issue and are continuing on working toward a fix. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 06, 2026, 10:04 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We have resolved the tax calculation issue, and customer invoices have been corrected with the appropriate tax amounts. If you were overcharged, your refund will be automatically processed to your card on file within 7–10 business days. If you were undercharged, the corrected tax balance has been applied; please log in to your console to validate the updated invoice details. We will provide another update in an hour or as soon as more information becomes available.
- resolved May 06, 2026, 11:22 PM UTC
Our engineers have monitored the fix and confirmed the issue with Twilio SendGrid invoices and the tax amounts has been resolved. All services are now operating normally at this time.
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