SendGrid experienced a minor incident on May 8, 2026 affecting API v3 and SMTP and 1 more component, lasting 6h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 02:04 AM UTC
Customers may have experienced mail delay between 5pm and 5:15pm PDT.Our engineers have been alerted and are investigating. We will provide another update in 30 minutes or as soon as we have more information.
- investigating May 08, 2026, 02:53 AM UTC
Customers may continue to experience mail delays. Our engineers are actively investigating and working to identify the cause. We will provide another update in 30 minutes or as soon as we have more information.
- identified May 08, 2026, 03:38 AM UTC
Our engineers have identified the issue and are working toward a fix. New Mail Send requests are not affected and are processing normally. We are still actively working on delivering previously delayed mails. We will provide another update in next 2hr or as soon as more information becomes available.
- identified May 08, 2026, 07:04 AM UTC
Our engineering team has identified the root cause of the issue and is actively working on a resolution. Please note that new Mail Send requests are processing as expected and are not impacted. We will share another update within the next two hours, or sooner if additional information becomes available.
- resolved May 08, 2026, 08:09 AM UTC
Our engineers have monitored the fix and confirmed the issue with Mail delay has been resolved. All services are now operating normally at this time