Teammates invited to SendGrid are prompted to create standalone Unified accounts instead of joining the inviting one

Update timeline

1. investigating May 12, 2026, 04:31 PM UTC

   Starting around 9 AM PDT on Tuesday, 5/12/2026, our engineers started investigating an issue with teammates, where invitees could not join their organizations and instead they were led to creating standalone Twilio Unified accounts. New teammates, therefore, are unable to join their organizations at the time. This issue does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

2. identified May 12, 2026, 04:59 PM UTC

   Our engineers have identified the issue and are working toward a fix. We will provide another update in one hour or as soon as more information becomes available.

3. monitoring May 12, 2026, 05:13 PM UTC

   Our engineers have implemented a fix and are monitoring system performance. Teammates that were impacted by the issue need to request a new invite link and delete cache and cookies on their browsers before attempting to join again. We will provide another update in one hour or as soon as more information becomes available.

4. resolved May 12, 2026, 06:20 PM UTC

   Our engineers have monitored the fix and confirmed the issue with teammate account creation has been resolved. All services are now operating normally at this time.