SendGrid incident

Contact uploads being delayed - TNE Marketing Campaigns

Notice Resolved View vendor source →

SendGrid experienced a notice incident on April 17, 2026 affecting Marketing Campaigns, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 11:58 AM UTC
Resolved
Apr 17, 2026, 01:13 PM UTC
Duration
1h 15m
Detected by Pingoru
Apr 17, 2026, 11:58 AM UTC

Affected components

Marketing Campaigns

Update timeline

  1. investigating Apr 17, 2026, 11:58 AM UTC

    Starting around 04:30 PST on April 17th, 2026, our engineers began investigating an issue with contact upload delays when using TNE Marketing Campaings (Legacy Marketing is NOT affected). Customer may experience delays after uploading or deleting contacts using their Marketing Campaing plans. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.

  2. monitoring Apr 17, 2026, 12:52 PM UTC

    Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

  3. resolved Apr 17, 2026, 01:13 PM UTC

    Our engineers have monitored the fix and confirmed the issue with Marketing Campaign uploads and deletion has been resolved. All services are now operating normally at this time.