Twilio incident
Contact uploads being delayed - TNE Marketing Campaigns
Resolved after 1 hour 15 minutes, affecting SendGrid Marketing Campaigns, on April 17, 2026.
Our engineers have monitored the fix and confirmed the issue with Marketing Campaign uploads and deletion has been resolved. All services are now operating normally at this time.
Affected components
Update timeline
- investigating Apr 17, 2026, 11:58 AM UTC
Starting around 04:30 PST on April 17th, 2026, our engineers began investigating an issue with contact upload delays when using TNE Marketing Campaings (Legacy Marketing is NOT affected). Customer may experience delays after uploading or deleting contacts using their Marketing Campaing plans. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 17, 2026, 12:52 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
- resolved Apr 17, 2026, 01:13 PM UTC
Our engineers have monitored the fix and confirmed the issue with Marketing Campaign uploads and deletion has been resolved. All services are now operating normally at this time.
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