Twilio incident

Retroactive Incident - Email Log and Activity Data Delayed

Resolved on April 7, 2026, affecting API v3 and SMTP and 1 more.

resolved Apr 07, 2026, 10:26 PM UTC

Our engineers have identified a delay in Email Log Data as well as Email Activity Data starting around 2pm PST on April 7th. All Email Log Data and Activity Feed Data was restored and no longer delayed at 3pm PST. Our engineers have monitored and confirmed the delay with Email Log and Activity Data has been resolved. All services are now operating normally at this time.

Started
Apr 07, 2026, 09:00 PM UTC
Resolved
Apr 07, 2026, 09:00 PM UTC
Duration
–
Detected by Pingoru
Apr 07, 2026, 09:00 PM UTC

Affected components

API v3SMTPEvent WebhooksAPI v2Parse APISendGrid Marketing CampaignsSendGrid APISendGrid WebsiteSendGrid StatisticsSendGrid Email Activity

Update timeline

  1. resolved Apr 07, 2026, 10:26 PM UTC

    Our engineers have identified a delay in Email Log Data as well as Email Activity Data starting around 2pm PST on April 7th. All Email Log Data and Activity Feed Data was restored and no longer delayed at 3pm PST. Our engineers have monitored and confirmed the delay with Email Log and Activity Data has been resolved. All services are now operating normally at this time.

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