SendGrid Outage History
SendGrid is up right nowPingoru has recorded 83 incidents for SendGrid: 78 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 12 | 70 of 720 (10%) |
| May 2026 | 8 | 129 of 744 (17%) |
| June 2026 | 7 | 19 of 720 (3%) |
| July 2026 | 7 | 42 of 744 (6%) |
| August 2026 | 6 | 149 of 744 (20%) |
| September 2026 | 2 | 24 of 720 (3%) |
| October 2026 | 2 | 1 of 578 (0%) |
Incidents, newest first
Minor February 27, 2026 Customers in Argentina Unable to Authenticate Card in Twilio SendGrid 3d 2h SendGrid Website
Started Feb 27, 2026, 04:49 PM UTC· resolved Mar 02, 2026, 07:06 PM UTC
- investigating Feb 27, 2026, 04:49 PM UTC
Starting around 8:40PM PDT on Friday, 2/27/25, our engineers are investigating an issue with Twilio SendGrid users in Argentina are unable to authenticate their credit cards. Customers in Argentina may not be unable to add their credit card into the system. This does not impact mail send. We will provide updates in the next hour or sooner as they become available.
- investigating Feb 27, 2026, 05:50 PM UTC
Our engineering team is continuing to investigate this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Feb 27, 2026, 06:51 PM UTC
Our engineering team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Feb 27, 2026, 08:51 PM UTC
Our engineering team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Feb 27, 2026, 09:09 PM UTC
Our engineers have implemented a fix and are monitoring system performance. A backend change has been made to our third-party billing system and payments will be retried for individual users. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Feb 27, 2026, 10:30 PM UTC
Our engineering team is continuing to monitor system performance. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Feb 27, 2026, 11:02 PM UTC
Our engineering team is continuing to monitor system performance. For customers located in Argentina impacted by this issue, please reach out to our support teams for additional assistance. We will provide another update as soon as more information becomes available.
- resolved Mar 02, 2026, 07:06 PM UTC
Our engineers have confirmed this issue is now resolved. Customers in Argentina should now be able to authenticate and add credit cards successfully. If you are located in Argentina and are still experiencing issues adding or authenticating a credit card, please reach out to Support for additional assistance.
Minor February 26, 2026 SendGrid Email Send Delays (High Latency) – February 26, 2026 – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Feb 26, 2026, 07:23 PM UTC· resolved Feb 26, 2026, 07:23 PM UTC
- resolved Feb 26, 2026, 07:24 PM UTC
Our engineers have investigated and resolved an issue that caused high latency when sending email through SendGrid. From 8:24 AM PST to 9:15 AM PST on Thursday, February 26, 2026, customers may have experienced delays sending email from both the SendGrid dashboard (web app) and email sent via SMTP or API. The issue has been resolved, and all SendGrid email sending is operating normally across the dashboard, SMTP, and API.
Minor February 11, 2026 Incomplete Advanced Statistics 23h 50m SendGrid Statistics
Started Feb 11, 2026, 06:46 PM UTC· resolved Feb 12, 2026, 06:36 PM UTC
- investigating Feb 11, 2026, 06:46 PM UTC
Starting around 1pm PST on February 7th, our engineers began investigating an issue with Advanced Statistics (Geographical, Mailbox Provider, Browser, etc.). Customer may experience Incomplete Advanced Statistics for the following date and time frames: 1pm - 5pm PST and 7pm - 9pm PST on 02/07/2026. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
- investigating Feb 11, 2026, 07:46 PM UTC
We are continuing to investigate this issue and will provide an update in the next hour or as soon as more information becomes available.
- investigating Feb 11, 2026, 08:47 PM UTC
We are continuing to investigate this issue and will provide an update in the next two hours or as soon as more information becomes available.
- investigating Feb 11, 2026, 10:47 PM UTC
We are continuing to investigate this issue and will provide an update in the next four hours or as soon as more information becomes available.
- identified Feb 12, 2026, 12:50 AM UTC
Our engineers have identified the issue and are currently implementing a fix. We will provide another update in next two hour or as soon as more information becomes available.
- identified Feb 12, 2026, 04:19 AM UTC
Our engineers have identified the issue and are currently implementing a fix. We will provide another update as soon as more information becomes available.
- identified Feb 12, 2026, 06:56 AM UTC
Our engineers have identified the issue and are currently implementing a fix. We will provide another update in next four hours or as soon as more information becomes available.
- identified Feb 12, 2026, 11:02 AM UTC
Our engineering team has identified the root cause of the issue and is actively working on implementing a fix. We will provide the next update within four hours or sooner if additional information becomes available.
- identified Feb 12, 2026, 02:42 PM UTC
Our engineering team has identified the root cause of the issue and is continuing to work on implementing a fix. We will provide the next update in four hours or as soon as additional information becomes available.
- resolved Feb 12, 2026, 06:36 PM UTC
Our engineers have monitored the fix and confirmed the issue with Advanced Statistics has been resolved. All services are now operating normally at this time.
Notice February 11, 2026 Unable to Create Support Ticket from SendGrid Help Center 3h 41m SendGrid Website
Started Feb 11, 2026, 04:52 PM UTC· resolved Feb 11, 2026, 08:33 PM UTC
- investigating Feb 11, 2026, 04:52 PM UTC
Starting around 8:15 am PST on February 11th, our engineers began investigating an issue with the SendGrid Help Center and the Ticket Creation process. Customer may experience errors when creating a support ticket request within the SendGrid Help Center. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Feb 11, 2026, 05:37 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Customer should be able to submit a support ticket through the SendGrid Help Center now. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Feb 11, 2026, 06:43 PM UTC
We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Feb 11, 2026, 07:35 PM UTC
We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.
- resolved Feb 11, 2026, 08:33 PM UTC
Our engineers have monitored the fix and confirmed the issue with Ticket Creation within the SendGrid Help Center has been resolved. All services are now operating normally at this time.
Minor February 4, 2026 Sender Authentication Degraded 44m SendGrid API, SendGrid Website
Started Feb 04, 2026, 06:12 PM UTC· resolved Feb 04, 2026, 06:56 PM UTC
- investigating Feb 04, 2026, 06:12 PM UTC
Starting around 10am on February 4, 2026, our engineers began investigating an issue with Sender Authentication. Users may experience newly created records within the Sender Authentication page not verifying which includes Domain Authentication and Link Branding records that were created after 8:45am PST. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Feb 04, 2026, 06:25 PM UTC
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Feb 04, 2026, 06:40 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Due to a third-party provider, we were experiencing issues with verifying records within Sender Authentication. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Feb 04, 2026, 06:56 PM UTC
Our engineers have monitored the fix and confirmed the issue with Sender Authentication has been resolved. All services are now operating normally at this time.
Notice February 3, 2026 Retroactive Incident - Marketing Campaigns and API failures – SendGrid Marketing Campaigns, SendGrid API, SendGrid Email Activity
Started Feb 03, 2026, 06:49 PM UTC· resolved Feb 03, 2026, 06:49 PM UTC
- resolved Feb 03, 2026, 06:49 PM UTC
On February 3, 2026 between 10:08 and 10:26AM PT, our engineering team investigated a service disruption that impacted Marketing Campaigns creating Single Sends, Automations, Contact uploads, and API configuration requests. Customers would have experienced 500 errors. Mail send was not impacted and Legacy Marketing Campaigns were not impacted. Our engineering teams have identified the root cause and restored full functionality. No mail was lost. Services are now operational. We apologize for any inconvenience.
Minor February 2, 2026 Advance Stats Data Delay 1d SendGrid API, SendGrid Statistics
Started Feb 02, 2026, 07:29 PM UTC· resolved Feb 03, 2026, 07:38 PM UTC
- investigating Feb 02, 2026, 07:29 PM UTC
Starting around 11:00 AM PST, February 2nd, 2026, our engineers began investigating an issue affecting Advanced stats. Our engineers have identified that a processing delay prevented about two hours of Advanced Stats data from January 27, 2026 from being included. As a result, customers may see incomplete Advanced Stats results when querying reports that include that time window. The Advanced Stats API remains available, but the data returned may be missing information for that period. This is currently being investigated and our team is working on a fix. Email sending is not affected. We’ll share another update within the next hour, or sooner as we learn more.
- investigating Feb 02, 2026, 08:30 PM UTC
Our engineering team is actively investigating this issue and we will provide another update in one hour or as soon as more information becomes available.
- identified Feb 02, 2026, 09:28 PM UTC
Our engineers have identified the issue and are working toward and testing a fix. We will provide another update in hour or as soon as more information becomes available.
- investigating Feb 02, 2026, 09:51 PM UTC
Our engineering team is actively investigating this issue and we will provide another update as soon as more information becomes available.
- investigating Feb 02, 2026, 11:56 PM UTC
Our engineering team is actively investigating this issue and we will provide an update as soon as more information becomes available.
- investigating Feb 03, 2026, 03:45 AM UTC
Our engineering team is actively investigating this issue and we will provide an update as soon as more information becomes available.
- investigating Feb 03, 2026, 07:14 AM UTC
Our engineering team is currently investigating this issue. Since the team is still working to identify the root cause, it may take some additional time to resolve. We will provide the next update in 8 hours or so.
- investigating Feb 03, 2026, 03:02 PM UTC
Our engineering team is actively investigating this issue, and we will provide an update as soon as more information becomes available.
- resolved Feb 03, 2026, 07:38 PM UTC
Our engineering team identified a processing gap which occurred within the Advanced Stats dataset on January 27, 2026, between 07:00 AM PT and 09:00 AM PT. During this two-hour window, data may be incomplete. Impacted reports may show inaccuracies of approximately 8.3% for daily, 1.2% for weekly, and 0.3% for monthly stats. Our engineering team has confirmed that the Advanced Stats API is fully operational.
Notice January 24, 2026 Gmail Delivery Latency 10h 18m API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Jan 24, 2026, 04:42 PM UTC· resolved Jan 25, 2026, 03:00 AM UTC
- investigating Jan 24, 2026, 04:42 PM UTC
Starting around 1:00 PM UTC on January 24, 2026, our engineers began investigating an issue with email delivery to Gmail recipients. Users may experience delivery delays, with emails taking up to 5x longer than usual to reach Gmail addresses. This is due to an issue on the Gmail/Google side, as other email providers remain unaffected. This does not impact mail send; Emails are successfully delivered to Gmail's mail servers; however, Gmail is experiencing delays in delivering those messages to recipient inboxes. You can monitor the status of Google services via the official Google Status Page: https://www.google.com/appsstatus/dashboard/ We will provide another update as soon as more information becomes available.
- monitoring Jan 24, 2026, 04:58 PM UTC
Gmail has confirmed that their services are currently affected, so we are continuing to monitor the situation closely while awaiting their next official update. We will provide another update as soon as more information becomes available.
- monitoring Jan 24, 2026, 08:43 PM UTC
We are observing that email delivery to Gmail recipients is recovering. However, we will continue to monitor the situation closely and await Google’s next official update. Additional updates will be shared as more information becomes available.
- resolved Jan 25, 2026, 03:00 AM UTC
Our engineers have monitored the fix and confirmed the issue with email delivery to Gmail recipients has been resolved. All services are now operating normally at this time.
Minor January 23, 2026 Delayed Event Webhook and Stats 1h 15m Event Webhooks, SendGrid Statistics
Started Jan 23, 2026, 04:58 PM UTC· resolved Jan 23, 2026, 06:13 PM UTC
- investigating Jan 23, 2026, 04:58 PM UTC
Starting at approximately 8:34 AM PST on January 23, our engineers began investigating an issue causing delays in engagement tracking events and Event Webhook deliveries. Some customers may experience increased latency in receiving these events. Email sending is not impacted at this time. We will provide another update within two hours, or sooner as additional information becomes available.
- monitoring Jan 23, 2026, 05:10 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jan 23, 2026, 06:13 PM UTC
Our engineers have monitored the fix and confirmed the issue impacting Event Webhook deliveries and engagement tracking events has been resolved. All services are now operating normally at this time.
Notice January 22, 2026 Microsoft365 (Business or Enterprise) 15h 36m API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Jan 22, 2026, 11:08 PM UTC· resolved Jan 23, 2026, 02:45 PM UTC
- investigating Jan 22, 2026, 11:08 PM UTC
Starting around 10:00 AM PST on January 22nd, our engineers began investigating an issue with users not able to send or receive email through Microsoft 365. Some customers may experience elevated deferrals with Microsoft 365. Please reference Microsoft's Status Page here: https://status.cloud.microsoft/m365. We will provide another update in two hours or as soon as more information becomes available.
- resolved Jan 23, 2026, 02:45 PM UTC
Our engineers have monitored the fix and confirmed the issue with Microsoft 365 has been resolved. Users can now send or receive emails as normal at this time.
Minor January 20, 2026 Unable to Create Support Ticket from SendGrid Console 10h 49m SendGrid Website
Started Jan 20, 2026, 08:09 AM UTC· resolved Jan 20, 2026, 06:59 PM UTC
- investigating Jan 20, 2026, 08:09 AM UTC
We are currently investigating an issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next hour or as soon as additional information becomes available. As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
- investigating Jan 20, 2026, 09:13 AM UTC
We are continuing to investigate this issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next 2 hours or as soon as additional information becomes available. As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
- investigating Jan 20, 2026, 11:12 AM UTC
We are continuing to investigate this issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next few hours or as soon as additional information becomes available. As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
- investigating Jan 20, 2026, 03:37 PM UTC
We are still investigating this issue affecting SendGrid users to create new support tickets over the SendGrid portal (Twilio console is not affected). Our engineering team is actively investigating this issue and we will provide more updates as soon as they become available. As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/, or raise a chat support request too.
- monitoring Jan 20, 2026, 03:44 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update as soon as more information becomes available.
- monitoring Jan 20, 2026, 03:51 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
- resolved Jan 20, 2026, 06:59 PM UTC
Our engineers have monitored the fix and confirmed the issue affecting https://support.sendgrid.com/ has been resolved. All services are now operating normally at this time and users can submit support tickets.
Notice January 14, 2026 Increased Microsoft Inbox Provider Blocks 14d 22h API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Jan 14, 2026, 10:07 PM UTC· resolved Jan 29, 2026, 08:08 PM UTC
- investigating Jan 22, 2026, 10:07 PM UTC
Starting around 3:00 am PST on January 14, our engineers began investigating an issue with emails sent to Microsoft Outlook Consumer domains. Some customers may experience an increase in email block rates to Microsoft Outlook Consumer domains which include Hotmail and Outlook domains. Our Engineers are working with Microsoft. We will provide another update in two hours or as soon as more information becomes available.
- investigating Jan 23, 2026, 12:18 AM UTC
Our engineering team is actively investigating this issue and we will provide more updates as soon as they become available.
- investigating Jan 23, 2026, 11:22 AM UTC
Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
- investigating Jan 23, 2026, 04:00 PM UTC
Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
- investigating Jan 23, 2026, 11:35 PM UTC
Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
- investigating Jan 24, 2026, 06:55 PM UTC
Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
- investigating Jan 26, 2026, 03:56 PM UTC
Our engineering team is still actively investigating this issue, and we will provide more updates as soon as they become available.
- investigating Jan 27, 2026, 04:00 PM UTC
Our engineering team is still actively investigating this issue, and we will provide more updates as soon as they become available.
- monitoring Jan 27, 2026, 11:24 PM UTC
Our engineers continue to work with Microsoft and will provide additional details and guidance shortly.
- monitoring Jan 28, 2026, 12:05 AM UTC
We have acknowledgment from Microsoft about the change in delivery behavior on their consumer email platform. Microsoft has acknowledged that the behavior is not isolated to SendGrid's environment and is not specific to our sending configuration. Our engineering team is seeing improvement (reduction) of deferrals since the start of the incident on 1/14. Blocks have also reduced but are still at elevated levels; we will keep monitoring the behavior. Customers that feel they are continuing to observe excessive deferrals and/or blocks should fill out the OLC Support request form at https://olcsupport.office.com/
- resolved Jan 29, 2026, 08:08 PM UTC
Our Engineering team has completed monitoring and confirmed that no SendGrid-specific issues remain at this time. Microsoft has acknowledged that some senders may continue to experience elevated throttling, and has confirmed that this behavior is not isolated to SendGrid nor specific to our sending configuration. Microsoft has advised that any additional updates will be communicated via their Smart Network Data Service (SNDS) page. Customers who continue to experience deferrals or blocks when sending to Microsoft Outlook Consumer domains (for example, hotmail.com or outlook.com) are encouraged to open a support request directly with Microsoft for further assistance: https://olcsupport.office.com/ All SendGrid services are operating normally, and we will continue to monitor for any relevant upstream updates.
Minor January 5, 2026 Single Send Stats Delayed 2h 31m SendGrid Statistics
Started Jan 05, 2026, 12:12 PM UTC· resolved Jan 05, 2026, 02:44 PM UTC
- investigating Jan 05, 2026, 12:12 PM UTC
As of 05/01 at 1:45 AM (PST), our engineering team has identified an issue affecting SendGrid Marketing (Single Send) statistics. Impacted customers may experience delays in statistics being populated. We will provide an update within the next hour or sooner as additional information becomes available.
- identified Jan 05, 2026, 12:58 PM UTC
Our engineers have identified the issue and are currently implementing a fix.
- monitoring Jan 05, 2026, 01:23 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Single send stats are populating without a delay again. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jan 05, 2026, 02:44 PM UTC
Our engineers have monitored the fix and confirmed the issue with single send stats has been resolved. All services are now operating normally at this time.
Minor December 16, 2025 New Marketing Campaigns Contact Writes Are Delayed 13h 17m SendGrid Marketing Campaigns
Started Dec 16, 2025, 05:19 AM UTC· resolved Dec 16, 2025, 06:37 PM UTC
- identified Dec 16, 2025, 05:19 AM UTC
Starting around 19:48 PT on 12/15/2025, all customer using New Marketing Campaigns contact writes may experience delays due to an ongoing issue with our third party vendor. The third party vendor has identified the issue and is working on a fix. Mail send is not affected. We will provide another update in 60 minutes.
- identified Dec 16, 2025, 06:24 AM UTC
The third party vendor is still implementing a fix. All customers will continue to experience delay in New Marketing Campaigns Contact writes. Mail send is not affected. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Dec 16, 2025, 06:30 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 16, 2025, 07:46 AM UTC
The third party vendor is still implementing a fix. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Dec 16, 2025, 09:45 AM UTC
The third party vendor is still implementing a fix. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Dec 16, 2025, 11:56 AM UTC
The third-party vendor is currently implementing a fix. We are closely monitoring progress and will provide an update within two hour or sooner as more information becomes available
- identified Dec 16, 2025, 02:02 PM UTC
The third-party vendor is currently implementing a fix. We are closely monitoring progress and will provide an update within two hours or as soon as more information becomes available.
- identified Dec 16, 2025, 03:37 PM UTC
We are still closely monitoring the progress of the fix and will provide an update within one hour or as soon as more information becomes available.
- identified Dec 16, 2025, 04:53 PM UTC
We are still closely monitoring the progress of the fix and will provide an update within one hour or as soon as more information becomes available.
- monitoring Dec 16, 2025, 05:55 PM UTC
The third-party vendor has deployed a fix, and our engineers are actively monitoring system performance. Customers should begin to see improvements, specifically with contact writes for new marketing campaigns. We’ll provide another update within the next hour, or sooner if additional information becomes available.
- resolved Dec 16, 2025, 06:37 PM UTC
Our engineers have monitored the fix implemented by our third-party vendor and confirmed the issue with contact writes for new marketing campaigns has been resolved. All services are now operating normally at this time.
Minor December 9, 2025 SendGrid - Unable to edit existing contact segments. 12h SendGrid Marketing Campaigns
Started Dec 09, 2025, 11:40 AM UTC· resolved Dec 09, 2025, 11:41 PM UTC
- investigating Dec 09, 2025, 11:40 AM UTC
Starting around 12:30 AM, PST on 8th Dec, our engineers began investigating an issue with editing currently existing segments. Customers may experience an error in the UI that states 'You can't edit the conditions in this segment This segment contains conditions that cannot be edited in the ui. Please contact your developer to edit the conditions contained in this segment.' This does impact mail send. We will provide another update in an hour or as soon as more information becomes available.
- investigating Dec 09, 2025, 12:41 PM UTC
Our engineering team is continuing to investigate this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Dec 09, 2025, 01:35 PM UTC
Our engineering team is continuing to investigate this issue. We will provide another update as soon as more information becomes available. Thank you for your patience.
- monitoring Dec 09, 2025, 03:46 PM UTC
Our engineers have identified the issue and have implemented a fix. Any segments created during 12/05 10:00 am (PST) and 12/09 3:53 am (PST) may still experience issues editing segments in the UI, if so a workaround would be to use an api call to update the segment which would also fix the UI.
- monitoring Dec 09, 2025, 05:43 PM UTC
Our engineers are still monitoring system performance. We will provide another update in one hour or as soon as more information becomes available.
- monitoring Dec 09, 2025, 06:58 PM UTC
Our engineers continue monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.
- monitoring Dec 09, 2025, 08:59 PM UTC
Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.
- monitoring Dec 09, 2025, 10:59 PM UTC
Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.
- resolved Dec 09, 2025, 11:41 PM UTC
Our engineers have monitored the fix and confirmed the issue with Segments for Marketing Campaigns has been resolved. All services are now operating normally at this time.
Minor December 5, 2025 Encountering errors while attempting to create a support ticket via the SendGrid portal 56m SendGrid Website
Started Dec 05, 2025, 04:53 AM UTC· resolved Dec 05, 2025, 05:50 AM UTC
- investigating Dec 05, 2025, 04:53 AM UTC
Starting around 8.30 PM PST on Dec 4, our engineers began investigating an issue with our support portal. Customers may experience issues in submitting a ticket. We will provide another update in an hour or as soon as more information becomes available
- monitoring Dec 05, 2025, 05:23 AM UTC
Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available
- resolved Dec 05, 2025, 05:50 AM UTC
Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Notice December 5, 2025 Error creating API Keys & Teammates in SendGrid console 30m SendGrid Website
Started Dec 05, 2025, 12:03 AM UTC· resolved Dec 05, 2025, 12:34 AM UTC
- monitoring Dec 05, 2025, 12:03 AM UTC
Starting around 3:40 pm PST on 12/04/2025, our engineers began investigating an issue creating API Keys with custom access & teammates in the UI. API calls to create API Keys & teammates were not impacted. This did not impact mail send. Our engineers have implemented a fix and are monitoring system performance. Users can now create API Keys & teammates again. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Dec 05, 2025, 12:34 AM UTC
Our engineers have monitored the fix and confirmed that users can now create API Keys & teammates again.
Minor December 4, 2025 Stats Delays Due to Increased Latency and Timeouts 51m SendGrid Statistics
Started Dec 04, 2025, 04:31 AM UTC· resolved Dec 04, 2025, 05:23 AM UTC
- monitoring Dec 04, 2025, 04:31 AM UTC
Between 01:32 to 02:12 AM UTC increased latency and timeouts were observed which resulted in delays across the Stats service, including global stats, advanced stats, and category stats. All latencies have returned to normal. We will provide another update in one hour or sooner if additional information becomes available.
- resolved Dec 04, 2025, 05:23 AM UTC
Our engineers have monitored the fix and confirmed that the delays across the Stats service have been resolved. All services are now operating normally.
Minor December 4, 2025 Mail sending delays. 22m API v3
Started Dec 04, 2025, 12:46 AM UTC· resolved Dec 04, 2025, 01:09 AM UTC
- investigating Dec 04, 2025, 12:46 AM UTC
Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PDT. We will continue to monitor the situation and provide another update in one hour or as soon as more information becomes available.
- monitoring Dec 04, 2025, 12:57 AM UTC
Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PDT. We will continue to monitor the situation and provide another update in one hour or as soon as more information becomes available.
- resolved Dec 04, 2025, 01:09 AM UTC
Our engineers have monitored the fix and confirmed the issue with mail send has been resolved. All services are now operating normally at this time.
Minor December 1, 2025 Global Stats Delayed 11h 8m SendGrid Statistics
Started Dec 01, 2025, 04:24 PM UTC· resolved Dec 02, 2025, 03:33 AM UTC
- investigating Dec 01, 2025, 04:24 PM UTC
Beginning at 12/01 8:06 AM (PST) - Our engineers have identified an issue regarding SendGrid Global Stats. Affected customers may experience up to 2 hour delay for global stats to populate. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Dec 01, 2025, 05:09 PM UTC
Our engineers are continue to investigate the issue regarding Global Stats. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Dec 01, 2025, 05:14 PM UTC
Our engineers have identified the issue and are currently implementing a fix.
- identified Dec 01, 2025, 07:29 PM UTC
We are continuing to monitor queues. Users will see stats fluctuate between 1 - 2 hour delays.
- monitoring Dec 02, 2025, 02:52 AM UTC
Our engineers have implemented a fix and are monitoring system performance, customers should not be observing delays anymore. We will provide another update in an hour or as soon as more information becomes available.
- resolved Dec 02, 2025, 03:33 AM UTC
Our engineers have monitored the fix and confirmed that the customers should not be observing delays any more. All services are now operating normally at this time.
Minor November 20, 2025 Minor Delays in Mail Send 1d API v3, SMTP, API v2
Started Nov 20, 2025, 06:56 PM UTC· resolved Nov 21, 2025, 07:00 PM UTC
- investigating Nov 20, 2025, 06:56 PM UTC
Starting around 5:48AM PST on 11/20/2025, our engineers began investigating minimal, intermittent delays in API mail sending. Engineering is engaged and has redistributed traffic. Customers may see a brief ~50 ms increase in latency. The team is actively troubleshooting to ensure the delays do not persist. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Nov 20, 2025, 07:56 PM UTC
Our engineering team is continuing to investigate this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Nov 20, 2025, 08:30 PM UTC
Our engineers have implemented a fix and are monitoring system performance. All latencies are back to normal. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Nov 20, 2025, 09:13 PM UTC
All latencies remain normal. Our engineers are continuing to monitor system performance to ensure latencies remain normal and will continue to monitor overnight. We will provide another update on Friday 11/21/2025 or as soon as more information becomes available.
- resolved Nov 21, 2025, 07:00 PM UTC
Our engineers have monitored the fix and confirmed that the issue causing minimal intermittent mail-send delays has been fully resolved. All services are now operating normally at this time.
Minor November 19, 2025 Errors loading Legacy Transactional Templates 1h 24m SendGrid Legacy Marketing Campaigns
Started Nov 19, 2025, 08:28 PM UTC· resolved Nov 19, 2025, 09:52 PM UTC
- investigating Nov 19, 2025, 08:28 PM UTC
Starting around 11:58 pm PST on 11/19/2025, our engineers began investigating an issue with Legacy Transactional Templates. Users may experience an error with loading the legacy transactional templates within the Email API section of the account. This does not impact mail send. We will provide another update in 30 min or as soon as more information becomes available.
- investigating Nov 19, 2025, 09:06 PM UTC
We are continuing to investigate the issue impacting legacy transactional templates. We will provide an update in 1 hour or as soon as one is available.
- monitoring Nov 19, 2025, 09:21 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 min or as soon as more information becomes available.
- resolved Nov 19, 2025, 09:52 PM UTC
Our engineers have monitored the fix and confirmed the issue with the Legacy Transactional Templates has been resolved. All services are now operating normally at this time.
Minor November 18, 2025 SendGrid Website – Degraded Account Login Functionality 4h 55m SendGrid Website
Started Nov 18, 2025, 01:25 PM UTC· resolved Nov 18, 2025, 06:20 PM UTC
- investigating Nov 18, 2025, 01:25 PM UTC
Our engineers have identified an issue with Twilio SendGrid login and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
- investigating Nov 18, 2025, 02:33 PM UTC
Our engineers have identified an issue with Twilio SendGrid login and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
- monitoring Nov 18, 2025, 03:03 PM UTC
Twilio SendGrid Login is now restored. Service health monitoring indicates no remaining errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Nov 18, 2025, 05:47 PM UTC
We are continuing to monitor Twilio SendGrid Login functionality, and service health checks are indicating stable performance with no new errors observed. Our teams will remain engaged to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Nov 18, 2025, 06:20 PM UTC
Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid Login functionality has been resolved. All services are now operating normally at this time.
Notice November 5, 2025 Issues completing signup process 2h 13m API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Nov 05, 2025, 11:44 PM UTC· resolved Nov 06, 2025, 01:57 AM UTC
- investigating Nov 05, 2025, 11:44 PM UTC
Starting around 2:30pm PST on 11/05/2025, our engineers began investigating an issue with the sign up proces. Users may experience issues upgrading after completing required sign up process. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Nov 06, 2025, 12:36 AM UTC
Starting around 2:30pm PST on 11/05/2025, our engineers began investigating an issue with the sign-up process. Users may experience issues upgrading after completing the required sign up process. This does not impact mail send. As the investigation is still ongoing, we will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Nov 06, 2025, 01:41 AM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
- resolved Nov 06, 2025, 01:57 AM UTC
Our engineers have monitored the fix and confirmed that the issue with the sign-up process has been resolved. All services are now operating normally.
Notice November 5, 2025 Email Activity Feed delays – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Nov 05, 2025, 08:49 PM UTC· resolved Nov 05, 2025, 08:49 PM UTC
- resolved Nov 05, 2025, 09:01 PM UTC
Our engineers have investigated and resolved an issue with Email Activity Feed delays. If you queried or exported Email Activity events during the window, please re-run those requests to ensure completeness. The window when stale data may have occurred is from 2025-11-04 at 05:22 PM PST to 2025-11-05 at 6:59 AM PST.