Delays with Contact Engagement Tracking and Segmentation in Legacy Marketing

Update timeline

1. identified Apr 30, 2026, 06:50 PM UTC

   Our engineers have identified an issue causing delays in recipient engagement data for a subset of Legacy Marketing customers (TNE Marketing Campaigns are NOT affected). Affected customers may experience delays in viewing click and open statistics, and the option to export campaign click data may appear disabled. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.

2. identified Apr 30, 2026, 08:58 PM UTC

   We've identified the issue and still are working towards a fix. We will provide another update in 4 hours or as soon as more information becomes available.

3. identified May 01, 2026, 03:31 PM UTC

   We've identified the issue and still are working towards a fix. We will provide another update in 6 hours or as soon as more information becomes available.

4. monitoring May 01, 2026, 07:02 PM UTC

   Our engineers have implemented a fix and are monitoring system performance. . We will provide another update in 6 hours or as soon as more information becomes available.

5. monitoring May 02, 2026, 12:58 AM UTC

   Our engineers have implemented a fix and are continuing to monitor system performance and recovery. During this time a subset of Legacy Marketing customers may continue to see delays in updating contact engagement data. We will be providing a daily update moving forward, or as soon as we have new information to share.

6. monitoring May 03, 2026, 12:59 AM UTC

   We've identified the issue and still are working towards a fix. We will provide another update in 12 hours or as soon as more information becomes available.

7. monitoring May 03, 2026, 02:54 PM UTC

   Our system is still processing the missing Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. We will provide another update in 24 hours or as soon as more information becomes available.