SendGrid incident

Intermittent Account Access and Management Issues

Minor Resolved View vendor source →

SendGrid experienced a minor incident on April 6, 2026 affecting API and Website, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2026, 03:08 PM UTC
Resolved
Apr 06, 2026, 09:45 PM UTC
Duration
6h 37m
Detected by Pingoru
Apr 06, 2026, 03:08 PM UTC

Affected components

APIWebsite

Update timeline

  1. investigating Apr 06, 2026, 03:08 PM UTC

    Starting around 7:44 AM PT on April 6, 2026, our engineers began investigating an issue causing intermittent errors with account-level actions. This affects management and settings changes, as well as other account-specific functions such as login-related activity. Customers may experience intermittent failures when attempting to update account settings, manage their accounts, or log in. Mail send is not impacted. We will provide another update in 2 hours or as soon as more information becomes available.

  2. monitoring Apr 06, 2026, 03:30 PM UTC

    Our engineers have implemented a fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. We are now monitoring to ensure the fix is working as expected. Mail send is not impacted. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Apr 06, 2026, 05:57 PM UTC

    Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share. Mail send is not impacted. We will provide another update as soon as more information becomes available.

  4. resolved Apr 06, 2026, 09:45 PM UTC

    Our engineers have monitored the fix and confirmed the issue with intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity has been resolved. All services are now operating normally at this time.