There were 5 ScalePad outages since February 20, 2026 totaling 858h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
We have found the issue and have implement a configuration change.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've identified an issue with our 3rd party integration with Dell which is preventing warranty lookups from working as expected. We're working with Dell to resolve the situation as soon as possible and will post updates here as more information becomes available. Thank you for your patience.
We've successfully resolved the underlying issue with Dell warranty calls in Lifecycle Insights. Those warranty look ups will now function as expected. Thank you very much for your patience.
Integration Sync Logs are currently missing historical sync data from March 13th onward. Syncs are completing successfully and no data has been lost. We are actively working to restore full log visibility.
This incident has been resolved.
We have received reports of intermittent slow page loads affecting Backup Radar in our EU region. Our team is currently investigating the issue, including whether an ongoing Microsoft Azure App Services maintenance window may be contributing to the degraded performance. The application remains accessible at this time; however, users may experience slower-than-normal response times. We will continue to monitor the situation and provide updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
Late February we received reports of intermittent slow page loads affecting Backup Radar in our EU region. Our team investigated the issue, including assessing whether an ongoing Microsoft Azure App Services maintenance window contributed to the degraded performance. The application remained accessible during this time; however, users experienced slower-than-normal response times.
We are currently investigating reports of degraded performance and intermittent access issues affecting Backup Radar in our EU region. The impact appears to be limited to the EU region. The US region remains fully operational. Our engineering team is actively investigating and monitoring the situation. We will provide further updates as soon as more information becomes available.
We've identified resources which ended up in an unstable state and implemented corrective actions to resolve the access issues to Backup Radar in our EU region. We'll continue to monitor the environment to ensure ongoing stability and address any remaining symptoms for partner accounts.
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