- Detected by Pingoru
- Jun 16, 2026, 07:54 PM UTC
- Resolved
- Jun 16, 2026, 07:54 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jun 16, 2026, 07:54 PM UTC
From June 11-16, some Lifecycle Manager data was delayed from appearing in the app due to an upstream data refresh issue encountered during work to improve sync performance. This did not affect all datasets, but it did impact tickets, Microsoft SaaS data, contact data, and contracts. The issue has been resolved and targeted re-syncs were run for affected accounts. Service is now operating normally again, but it make take another 24 hours to complete the data sync. If you still notice data inconsistencies after 10:00 AM PT on June 17, please contact our Support team at [email protected]. Thank you for your patience and understanding as we work towards a stronger sync experience in Lifecycle Manager.
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- Detected by Pingoru
- Jun 04, 2026, 07:20 PM UTC
- Resolved
- Jun 04, 2026, 08:19 PM UTC
- Duration
- 58m
Affected: Lifecycle Manager
Timeline · 3 updates
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investigating Jun 04, 2026, 07:20 PM UTC
We are currently investigating an issue causing several features of Lifecycle Manager to return "Request failed" errors when accessed. We will provide more information here as it becomes available.
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identified Jun 04, 2026, 07:40 PM UTC
We've identified the affected service and have deployed mitigations while we continue our root cause investigations.
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resolved Jun 04, 2026, 08:19 PM UTC
Following the mitigations we deployed, we've seen no further errors on the affected services. We're now marking this incident as resolved and will continue our root cause analysis. Thank you very much for your patience.
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- Detected by Pingoru
- May 29, 2026, 07:43 PM UTC
- Resolved
- Jun 01, 2026, 02:28 PM UTC
- Duration
- 2d 18h
Affected: Cognition360
Timeline · 2 updates
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investigating May 29, 2026, 07:43 PM UTC
Cognition360 data processing is currently delayed for some North American partners due to an issue in the Azure West US region. The Azure issue began ~10:00 PM PST on May 28th, caused by power outages. C360 Services are beginning to come back online, but processing has not yet fully recovered. Data processing delays may continue until traffic volumes subside and services return to normal capacity. Note: there is no data loss - the impact is limited to delayed processing. We are confident processing will fully catch up over the weekend. Please see Microsoft’s Status page for more info if needed: https://azure.status.microsoft/en-gb/status
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resolved Jun 01, 2026, 02:28 PM UTC
Cognition360 data processing has fully caught up for all North American partners over the weekend as Azure's Western US regional issue was resolved. As previously mentioned, there was no data loss due to this. The impact was limited to temporary processing delays, and all C360 services are now operating normally. Thank you very much for your patience.
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 03:55 PM UTC
- Resolved
- May 28, 2026, 05:23 PM UTC
- Duration
- 1h 27m
Affected: Lifecycle Manager
Timeline · 2 updates
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identified May 28, 2026, 03:55 PM UTC
Our in-app Workstation Assurance service request form is currently not allowing submissions - we’ve identified the cause and are working urgently on a resolution. While we work to get this resolved in-app, the workaround is to use our external service request form for any workstation requests: 1/ Navigate to Covered Assets: https://app.scalepad.com/marketplace/covered 2/ Click “Coverage Info” to download the Coverage Card for this order 3/ Sign out of the ScalePad App 4/ Use our public service request form to get service, filling in required fields with details from the Coverage Card: https://app.scalepad.com/support/get-service
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resolved May 28, 2026, 05:23 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 02:13 PM UTC
- Resolved
- May 19, 2026, 02:37 PM UTC
- Duration
- 23m
Affected: ControlMap
Timeline · 2 updates
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investigating May 19, 2026, 02:13 PM UTC
We are currently investigating this issue.
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resolved May 19, 2026, 02:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 04:09 PM UTC
- Resolved
- May 15, 2026, 05:45 PM UTC
- Duration
- 1h 36m
Affected: Lifecycle Manager
Timeline · 3 updates
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identified May 15, 2026, 04:09 PM UTC
Some Lifecycle Manager integrations across a subset of accounts are seeing sync failures with an “unexpected error” since 12/05. We have identified the cause and are working urgently on a resolution.
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identified May 15, 2026, 04:41 PM UTC
Some Lifecycle Manager integrations across a subset of accounts are seeing sync failures with an “unexpected error” since 2026-05-12. We have identified the cause and are working urgently on a resolution.
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resolved May 15, 2026, 11:25 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 04:07 PM UTC
- Resolved
- May 15, 2026, 04:07 PM UTC
- Duration
- —
Timeline · 1 update
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resolved May 15, 2026, 04:07 PM UTC
Some Lifecycle Manager integrations across a subset of accounts are seeing sync failures with an "unexpected error". We have identified the cause and are working urgently on a resolution
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 09:33 PM UTC
- Resolved
- May 06, 2026, 11:33 PM UTC
- Duration
- 1h 59m
Affected: Lifecycle Manager
Timeline · 2 updates
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investigating May 06, 2026, 09:33 PM UTC
We’re aware of an issue preventing access to the Contacts page in Lifecycle Manager. We’re working urgently on a resolution and will update here as soon as we know more.
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resolved May 06, 2026, 11:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 02:53 PM UTC
- Resolved
- May 05, 2026, 03:10 PM UTC
- Duration
- 17m
Affected: ControlMap
Timeline · 2 updates
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identified May 05, 2026, 02:53 PM UTC
We're aware of a certificate issue preventing users from logging in to ControlMap GovCloud environments. Our team is actively working on a fix and we'll share an update as soon as we have one. Thank you for your patience.
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resolved May 05, 2026, 03:10 PM UTC
We've successfully resolved the issue. ControlMap GovCloud environments are now accessible as normal and we are actively monitoring for any further problems. If you continue to experience any issues, please reach out to our support team. Thank you very much for your patience.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 09:06 PM UTC
- Resolved
- Apr 23, 2026, 08:36 PM UTC
- Duration
- 23h 30m
Affected: Lifecycle Manager
Timeline · 2 updates
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identified Apr 22, 2026, 09:06 PM UTC
We’ve identified an issue which is preventing new Apple warranty lookup data from populating as expected in Lifecycle Manager. We’re working to resolve the situation as soon as possible and will post updates here as more information becomes available.
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resolved May 12, 2026, 08:36 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 01:00 PM UTC
- Resolved
- Apr 14, 2026, 06:45 PM UTC
- Duration
- 5d 5h
Affected: ControlMap
Timeline · 4 updates
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investigating Apr 09, 2026, 02:27 PM UTC
We are currently investigating this issue.
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investigating Apr 09, 2026, 05:12 PM UTC
We have found the issue and have implement a configuration change.
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monitoring Apr 09, 2026, 08:36 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 14, 2026, 06:45 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 04:32 PM UTC
- Resolved
- Apr 16, 2026, 09:20 PM UTC
- Duration
- 9d 4h
Affected: Lifecycle Insights
Timeline · 2 updates
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identified Apr 07, 2026, 04:32 PM UTC
We've identified an issue with our 3rd party integration with Dell which is preventing warranty lookups from working as expected. We're working with Dell to resolve the situation as soon as possible and will post updates here as more information becomes available. Thank you for your patience.
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resolved Apr 16, 2026, 09:20 PM UTC
We've successfully resolved the underlying issue with Dell warranty calls in Lifecycle Insights. Those warranty look ups will now function as expected. Thank you very much for your patience.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 05:04 PM UTC
- Resolved
- Mar 17, 2026, 08:21 PM UTC
- Duration
- 3h 16m
Affected: Lifecycle Manager
Timeline · 2 updates
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investigating Mar 17, 2026, 05:04 PM UTC
Integration Sync Logs are currently missing historical sync data from March 13th onward. Syncs are completing successfully and no data has been lost. We are actively working to restore full log visibility.
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resolved Mar 17, 2026, 08:21 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 08:05 PM UTC
- Resolved
- Mar 18, 2026, 09:51 PM UTC
- Duration
- 21d 1h
Affected: Backup Radar
Timeline · 3 updates
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investigating Feb 25, 2026, 08:05 PM UTC
We have received reports of intermittent slow page loads affecting Backup Radar in our EU region. Our team is currently investigating the issue, including whether an ongoing Microsoft Azure App Services maintenance window may be contributing to the degraded performance. The application remains accessible at this time; however, users may experience slower-than-normal response times. We will continue to monitor the situation and provide updates as more information becomes available.
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monitoring Mar 18, 2026, 09:50 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 18, 2026, 09:51 PM UTC
Late February we received reports of intermittent slow page loads affecting Backup Radar in our EU region. Our team investigated the issue, including assessing whether an ongoing Microsoft Azure App Services maintenance window contributed to the degraded performance. The application remained accessible during this time; however, users experienced slower-than-normal response times.
Read the full incident report →
- Detected by Pingoru
- Feb 20, 2026, 05:18 PM UTC
- Resolved
- Feb 20, 2026, 07:57 PM UTC
- Duration
- 2h 38m
Affected: Backup Radar
Timeline · 2 updates
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investigating Feb 20, 2026, 05:18 PM UTC
We are currently investigating reports of degraded performance and intermittent access issues affecting Backup Radar in our EU region. The impact appears to be limited to the EU region. The US region remains fully operational. Our engineering team is actively investigating and monitoring the situation. We will provide further updates as soon as more information becomes available.
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resolved Feb 20, 2026, 07:57 PM UTC
We've identified resources which ended up in an unstable state and implemented corrective actions to resolve the access issues to Backup Radar in our EU region. We'll continue to monitor the environment to ensure ongoing stability and address any remaining symptoms for partner accounts.
Read the full incident report →
- Detected by Pingoru
- Jan 28, 2026, 04:45 PM UTC
- Resolved
- Feb 13, 2026, 03:58 PM UTC
- Duration
- 15d 23h
Affected: Backup Radar
Timeline · 2 updates
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investigating Jan 28, 2026, 04:45 PM UTC
We are currently investigating reported issues where "No result" is being shown under Backup Plans for jobs that have otherwise been successfully received and parsed on our end. We will update with more information as it becomes available.
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resolved Feb 13, 2026, 03:58 PM UTC
We've identified and fixed the issue and all results are showing properly under Backup Plans again. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jan 20, 2026, 04:44 PM UTC
- Resolved
- Jan 22, 2026, 08:45 PM UTC
- Duration
- 2d 4h
Affected: Backup Radar
Timeline · 2 updates
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investigating Jan 20, 2026, 04:44 PM UTC
The Acronis API integration is currently experiencing issues, which may impact backup results for some partners. Our team is currently investigating the issue.
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resolved Jan 22, 2026, 08:45 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 12, 2026, 08:39 PM UTC
- Resolved
- Feb 18, 2026, 11:48 PM UTC
- Duration
- 37d 3h
Affected: Lifecycle Manager
Timeline · 2 updates
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investigating Jan 12, 2026, 08:39 PM UTC
A subset of partners may encounter errors when syncing certain tenants or specific tenant data from our MS365 Multi-Tenant integration. Our team is treating this as urgent and actively working to identify the root cause and implement a resolution. For now, if you encounter this error, use our MS365 Single-Tenant integration for key clients.
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resolved Feb 18, 2026, 11:48 PM UTC
We’ve released a new MS365 Multi-Tenant integration that resolves the challenges faced by some partners using the previous integration. To add the new integration, here are the steps: https://help.lifecyclemanager.com/hc/en-us/articles/45103723278107-Integrating-with-Microsoft-365-Multi-Tenant If you run into issues, or if data still doesn’t appear as expected after completing the setup, please work through the troubleshooting steps in this article: https://help.lifecyclemanager.com/hc/en-us/articles/46603439704603-Resolving-Microsoft-365-Multi-Tenant-Sync-issues
Read the full incident report →
- Detected by Pingoru
- Dec 22, 2025, 09:11 PM UTC
- Resolved
- Dec 22, 2025, 09:44 PM UTC
- Duration
- 33m
Affected: ControlMap
Timeline · 2 updates
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investigating Dec 22, 2025, 09:11 PM UTC
We are currently investigating this issue.
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resolved Dec 22, 2025, 09:44 PM UTC
Access to ControlMap US has been stabilized. We're gathering information on this particular outage so that we can apply fixes to the underlying root cause. Thank you very much for your patience.
Read the full incident report →
- Detected by Pingoru
- Nov 27, 2025, 09:45 PM UTC
- Resolved
- Dec 01, 2025, 08:54 PM UTC
- Duration
- 3d 23h
Affected: Lifecycle Manager
Timeline · 5 updates
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identified Nov 27, 2025, 09:45 PM UTC
We have temporarily disabled the Lifecycle Manager ticket feature to address a stability issue. Our team is actively working on a resolution and will re-enable the feature once stability is ensured. We apologize for any inconvenience and appreciate your patience.
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identified Nov 28, 2025, 03:42 PM UTC
We have identified the cause of the stability issue affecting the Lifecycle Manager ticket feature. Our team is now working on implementing a fix. We will provide another update once the resolution is complete. Thank you for your patience.
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identified Nov 28, 2025, 09:17 PM UTC
We have developed a fix for the stability issue affecting the Lifecycle Manager ticket creation feature and are currently testing it to ensure reliability before deployment. Once testing is complete, we will re-enable the feature and provide a final update. Thank you for your continued patience.
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monitoring Dec 01, 2025, 07:42 PM UTC
The fix has been deployed, and we are now monitoring the stability of the Lifecycle Manager ticket creation feature. We will provide another update if any further issues arise.
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resolved Dec 01, 2025, 08:54 PM UTC
The fix for the Lifecycle Manager ticket creation feature has been successfully deployed and verified. The system is stable, and the feature is now fully operational. Thank you for your patience during this incident.
Read the full incident report →
- Detected by Pingoru
- Nov 21, 2025, 06:21 PM UTC
- Resolved
- Nov 24, 2025, 03:44 PM UTC
- Duration
- 2d 21h
Affected: Backup Radar
Timeline · 3 updates
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monitoring Nov 21, 2025, 06:21 PM UTC
We have identified an issue with our email provider which is delaying delivery of daily report emails by Backup Radar. We've deployed a fix and are verifying that pending reports are being correctly sent out.
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monitoring Nov 21, 2025, 09:40 PM UTC
We are seeing delivery rates of our queued reports steadily increase following our deployed fix. We will continue to monitor how delivery rates evolve over the weekend.
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resolved Nov 24, 2025, 03:44 PM UTC
We have confirmed all affected reports were properly processing over the weekend. We will be closing up this incident now. Thank you very much for your patience.
Read the full incident report →
Critical November 20, 2025 - Detected by Pingoru
- Nov 20, 2025, 04:23 PM UTC
- Resolved
- Nov 20, 2025, 04:54 PM UTC
- Duration
- 31m
Affected: ControlMap
Timeline · 3 updates
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investigating Nov 20, 2025, 04:23 PM UTC
We are currently investigating this issue.
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investigating Nov 20, 2025, 04:33 PM UTC
We have found the root cause of the incident and are working on resolving the issues.
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resolved Nov 20, 2025, 04:54 PM UTC
This incident is resolved. We'll continue to monitor our backing database in the US region. We appreciate your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Nov 14, 2025, 08:24 PM UTC
- Resolved
- Nov 21, 2025, 10:07 PM UTC
- Duration
- 7d 1h
Affected: Backup Radar
Timeline · 3 updates
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 05:49 PM UTC
- Resolved
- Oct 30, 2025, 02:10 PM UTC
- Duration
- 20h 20m
Affected: Lifecycle Manager
Timeline · 2 updates
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identified Oct 29, 2025, 05:49 PM UTC
Microsoft Azure is currently experiencing a service outage that affects authentication through Microsoft. As a result, users may be unable to sign in using Microsoft at this time. Our systems are operational, and we are monitoring Microsoft’s status for updates. We will provide more information as soon as the issue is resolved by Microsoft. Thank you for your patience and understanding.
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resolved Oct 30, 2025, 02:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 13, 2025, 11:48 PM UTC
- Resolved
- Oct 14, 2025, 03:37 PM UTC
- Duration
- 15h 49m
Affected: Lifecycle Manager
Timeline · 3 updates
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investigating Oct 13, 2025, 11:48 PM UTC
We are currently investigating this issue.
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identified Oct 14, 2025, 12:17 AM UTC
The issue has been identified and a fix is being implemented.
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resolved Oct 14, 2025, 03:37 PM UTC
This incident has been resolved.
Read the full incident report →
