ScalePad Outage History
ScalePad degraded · 1 long-running issue View live status →Pingoru has recorded 53 incidents for ScalePad: 45 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 244 of 720 (34%) |
| May 2026 | 7 | 58 of 744 (8%) |
| June 2026 | 7 | 105 of 720 (15%) |
| July 2026 | 3 | 79 of 744 (11%) |
| August 2026 | 6 | 336 of 744 (45%) |
| September 2026 | 2 | 1 of 720 (0%) |
| October 2026 | 4 | 84 of 744 (11%) |
| November 2026 | 0 | 42 of 118 (35%) |
Incidents, newest first
Minor October 30, 2026 Lifecycle Manager (SaaS Management): Delayed data processing 3d 1h Lifecycle Manager
Started Oct 30, 2026, 04:24 PM UTC· resolved Nov 02, 2026, 05:35 PM UTC
- investigating Oct 30, 2026, 04:24 PM UTC
We have identified an issue where a large increase in incoming activity data has created a processing backlog for SaaS Management in Lifecycle Manager. As a result, SaaS usage and activity data may take several days longer than usual to appear. We are working on a fix, and we will provide another update as more information becomes available.
- identified Oct 30, 2026, 09:35 PM UTC
Fix has been deployed. We are expecting the queue to be cleared up today.
- resolved Nov 02, 2026, 05:35 PM UTC
This incident has been resolved.
Minor October 22, 2026 LM: Degraded performance 19h 11m Lifecycle Manager
Started Oct 22, 2026, 06:20 PM UTC· resolved Oct 23, 2026, 01:32 PM UTC
- identified Oct 22, 2026, 06:20 PM UTC
We have identified an issue where our production database replica that serves some API endpoints has a delay in refreshing its data from the primary database, and is causing issues with delayed reporting and incorrect data. We are actively working on a fix and will continue to update.
- resolved Oct 23, 2026, 01:32 PM UTC
This incident has been resolved.
Minor October 21, 2026 Lifecycle Manager & Quoter: Degraded Performance and Intermittent Errors 2d 4h Lifecycle Manager, Quoter
Started Oct 21, 2026, 03:51 PM UTC· resolved Oct 23, 2026, 08:28 PM UTC
- monitoring Oct 21, 2026, 03:51 PM UTC
We’re proactively rolling out additional security protections across Lifecycle Manager (LM) and Quoter (QT) in response to a newly disclosed vulnerability (PHP2Shell) affecting an underlying platform dependency. As a precaution, we’ve added extra safeguards while our team works on a permanent fix. As a result, some partner actions and integrations in LM and QT may intermittently return errors over the next few hours. Our Engineering team is actively monitoring impact and will share another update here once the fix is confirmed in production. If you continue to see errors after that update, or need any help in the interim, please reach out to our Support team at [email protected].
- monitoring Oct 22, 2026, 01:43 PM UTC
The fixes addressing the PHP2Shell vulnerability were deployed to Lifecycle Manager and Quoter yesterday, as soon as they became available. Out of an abundance of caution, the additional safeguards we introduced earlier will remain in place until we’re confident that the vendor-provided patches offer adequate protection. As a result, some partner actions and integrations may continue to return intermittent errors in the meantime. Our Engineering team is continuing to monitor closely and will post another update once these temporary safeguards are removed. If you’re still experiencing issues or need assistance, please contact our Support team at [email protected].
- resolved Oct 23, 2026, 08:28 PM UTC
Following the additional safeguards we introduced earlier, we have now gained sufficient confidence that any disruptions resulting from these mitigations are rare and limited in scope. We are also confident that the previously reported issues have been fully resolved. As such, we will be closing and removing the entry from our status page. If you have any questions or require more information about this incident, please contact our Support team at [email protected].
Major September 29, 2026 Lifecycle Manager – Legacy app (app.scalepad.com) unavailable 50s Lifecycle Manager
Started Sep 29, 2026, 07:16 PM UTC· resolved Sep 29, 2026, 07:17 PM UTC
- investigating Sep 29, 2026, 07:16 PM UTC
We are investigating an issue affecting the legacy Lifecycle Manager interface at app.scalepad.com, where users may encounter an error when accessing the Clients page. Workaround: Lifecycle Manager remains fully accessible at lm.scalepad.com. Please use this URL until the issue is resolved. We will provide updates as soon as we have more information.
- resolved Sep 29, 2026, 07:17 PM UTC
This incident has been resolved.
Major September 28, 2026 Login issues on multiple products 1h 19m Backup Radar, Lifecycle Insights, ControlMap, Quoter
Started Sep 28, 2026, 05:30 PM UTC· resolved Sep 28, 2026, 06:50 PM UTC
- investigating Sep 28, 2026, 05:30 PM UTC
We are currently investigating this issue.
- investigating Sep 28, 2026, 06:33 PM UTC
We are continuing to investigate this issue.
- identified Sep 28, 2026, 06:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 28, 2026, 06:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 28, 2026, 06:50 PM UTC
This incident has been resolved.
Major August 24, 2026 ControlMap Service Outage 17m
Started Aug 24, 2026, 04:49 PM UTC· resolved Aug 24, 2026, 05:06 PM UTC
- resolved Aug 24, 2026, 04:49 PM UTC
ControlMap was unavailable from 12:49 to 13:06. The service has been restored and is operating normally.
Major August 20, 2026 Schedule Reports & Hardware Reports including Agreements page can’t be used 2h 59m Lifecycle Manager
Started Aug 20, 2026, 03:12 PM UTC· resolved Aug 20, 2026, 06:12 PM UTC
- investigating Aug 20, 2026, 03:12 PM UTC
We are investigating an issue affecting report creation and delivery. Scheduled Reports may display a blank screen, and the Hardware Lifecycle Report option from the Client Summary page may not open. Customers may be unable to create or send these reports. Our team is working to identify the cause and restore normal functionality. We will provide another update as more information becomes available.
- investigating Aug 20, 2026, 03:42 PM UTC
We are investigating an issue affecting report creation and delivery. Scheduled Reports & Agreements may display a blank screen, and the Hardware Lifecycle Report option from the Client Summary page may not open. Customers may be unable to create or send these reports. Our team is working to identify the cause and restore normal functionality. We will provide another update as more information becomes available.
- resolved Aug 20, 2026, 06:12 PM UTC
This incident has been resolved.
Minor August 19, 2026 Quoter: Multiple integrations stuck in a "queued" state 5h 21m Quoter
Started Aug 19, 2026, 02:06 PM UTC· resolved Aug 19, 2026, 07:28 PM UTC
- investigating Aug 19, 2026, 02:06 PM UTC
We are investigating reports of several integrations continuously showing a "Currently in Queue" status. We will update this incident as we identify the cause.
- monitoring Aug 19, 2026, 03:31 PM UTC
We've identified and restarted a stalled service and are observing queued jobs get processed again. We are monitoring the situation to ensure it continues to function as expected.
- resolved Aug 19, 2026, 07:28 PM UTC
This incident has been resolved.
Major August 18, 2026 Administrator functions for ScalePad Hub 4h 14m Lifecycle Manager, ScalePad.com, Backup Radar, Lifecycle Insights and 3 more
Started Aug 18, 2026, 12:47 PM UTC· resolved Aug 18, 2026, 05:02 PM UTC
- investigating Aug 18, 2026, 12:47 PM UTC
Administrator functions for ScalePad Hub is experiencing an outage. We are investigating and will have a solution shortly.
- resolved Aug 18, 2026, 05:02 PM UTC
This incident has been resolved.
Major August 17, 2026 Quoter: Email Delivery Issues to Microsoft Email Addresses 3h 10m Quoter
Started Aug 17, 2026, 03:25 PM UTC· resolved Aug 17, 2026, 06:36 PM UTC
- investigating Aug 17, 2026, 03:25 PM UTC
Quoter: Email deliverability to Microsoft-based emails is failing. SendGrid, our third party email delivery partner, has confirmed that Microsoft has erroneously blocked a massive number of IPs. We are working to resolve this with Microsoft as quickly as possible, as our sending reputation is extremely high and there is no reason for us to be added to their block list.
- resolved Aug 17, 2026, 06:36 PM UTC
The email delivery issue affecting Microsoft-based email addresses has been resolved. The issue impacted emails sent between approximately August 14, 2026 at 2:15 PM PST and August 15, 2026 at 7:43 PM PST. Email delivery to Microsoft-based addresses is now operating normally. We apologize for any inconvenience this may have caused.
Major August 7, 2026 Degraded Performance Affecting ControlMap Access 39d 4h ControlMap
Started Aug 07, 2026, 07:13 PM UTC· resolved Sep 16, 2026, 12:10 AM UTC
- investigating Aug 07, 2026, 07:13 PM UTC
We are investigating reports of degraded performance in ControlMap. Users may experience extended loading times when accessing the MSP Portal, and tenants may open to a grey screen before eventually loading. Our engineering team is actively reviewing the underlying cause and working toward a resolution.
- monitoring Aug 07, 2026, 07:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 12:10 AM UTC
This incident has been resolved.
Minor July 23, 2026 Lifecycle Manager - 1 Free LMX Client not applying LMX features 6h 32m Lifecycle Manager
Started Jul 23, 2026, 05:10 PM UTC· resolved Jul 23, 2026, 11:43 PM UTC
- identified Jul 23, 2026, 05:10 PM UTC
We have identified an issue where LMX features are not applying to the 1 free LMX license as expected. We’ve identified the cause and are urgently working on a resolution.
- resolved Jul 23, 2026, 11:43 PM UTC
This incident has been resolved.
Notice July 22, 2026 Lifecycle Manager: Login issues 1h 57m Lifecycle Manager
Started Jul 22, 2026, 08:24 PM UTC· resolved Jul 22, 2026, 10:21 PM UTC
- investigating Jul 22, 2026, 08:24 PM UTC
We are currently investigating this issue.
- investigating Jul 22, 2026, 08:24 PM UTC
There is an identified issue preventing partners from signing in with SSO, we are resolving the issue and will share updates within the next 30 minutes.
- monitoring Jul 22, 2026, 09:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2026, 10:21 PM UTC
This incident has been resolved.
Minor July 13, 2026 Lifecycle Manager: Sync Delays 3d Lifecycle Manager
Started Jul 13, 2026, 04:29 PM UTC· resolved Jul 16, 2026, 05:14 PM UTC
- identified Jul 13, 2026, 04:29 PM UTC
We’ve identified a challenge where a subset of Lifecycle Manager integrations haven’t automatically synced since 07/11. Some syncs are also not running when manually triggered. We’ve identified the cause and are urgently working on a resolution. We expect syncs to start running for all affected accounts by the end of today, with updated data in all accounts by this evening, or tomorrow at the very latest for larger syncs.
- monitoring Jul 14, 2026, 03:52 PM UTC
We are seeing data syncing correctly and monitoring the situation for all partners.
- resolved Jul 16, 2026, 05:14 PM UTC
This incident has been resolved.
Minor June 23, 2026 Lifecycle Manager: degraded performance 1d 22h Lifecycle Manager
Started Jun 23, 2026, 03:04 PM UTC· resolved Jun 25, 2026, 01:36 PM UTC
- investigating Jun 23, 2026, 03:04 PM UTC
We are experiencing degraded performance in Lifecycle Manager. An investigation is undergoing,
- identified Jun 23, 2026, 07:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 23, 2026, 08:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 25, 2026, 01:36 PM UTC
This incident has been resolved.
Minor June 22, 2026 Partner accounts are currently unable to view Agreement details from the agreements list page 13h 46m Lifecycle Manager
Started Jun 22, 2026, 05:26 PM UTC· resolved Jun 23, 2026, 07:12 AM UTC
- investigating Jun 22, 2026, 05:26 PM UTC
Partner accounts are currently unable to view Agreement details from the agreements list page in Lifecycle Manager. We are working on a fix and deploying shortly.
- resolved Jun 23, 2026, 07:12 AM UTC
This has been resolved and is working correctly now.
Minor June 19, 2026 Contract / Agreement sync in Lifecycle Manager 3h 41m Lifecycle Manager
Started Jun 19, 2026, 04:58 PM UTC· resolved Jun 19, 2026, 08:40 PM UTC
- investigating Jun 19, 2026, 04:58 PM UTC
We are investigating an issue affecting contract and agreement data in Lifecycle Manager for some partners. Impacted users may see contracts or agreements older than 2 years missing from the Agreements page, or sync attempts showing no new or updated contracts. Our team is actively working to identify the cause and restore normal behaviour.
- resolved Jun 19, 2026, 08:40 PM UTC
This issue has been resolved. Please note that contract/agreement data may take up to 24 hours to appear in your Lifecycle Manager account while processing completes.
Minor June 18, 2026 Lifecycle Manager: Investigating Datto RMM Sync Failures 20h 56m Lifecycle Manager
Started Jun 18, 2026, 06:32 PM UTC· resolved Jun 19, 2026, 03:28 PM UTC
- identified Jun 18, 2026, 06:32 PM UTC
We have identified an issue affecting Datto RMM syncs in Lifecycle Manager since the evening of June 16. Some partners may see failed syncs or stale data while we work on a resolution.
- monitoring Jun 19, 2026, 02:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 19, 2026, 03:28 PM UTC
This incident has been resolved.
Minor June 18, 2026 Quoter: Integration Sync Delays 4h 59m Quoter
Started Jun 18, 2026, 01:05 PM UTC· resolved Jun 18, 2026, 06:05 PM UTC
- investigating Jun 18, 2026, 01:05 PM UTC
We are investigating reports of delayed integration pushes affecting some PSA integrations, including Autotask, ConnectWise, and Halo. We will provide an update once we have more information.
- monitoring Jun 18, 2026, 03:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 06:05 PM UTC
This incident has been resolved.
Notice June 16, 2026 Degraded Service –
Started Jun 16, 2026, 07:54 PM UTC· resolved Jun 16, 2026, 07:54 PM UTC
- resolved Jun 16, 2026, 07:54 PM UTC
From June 11-16, some Lifecycle Manager data was delayed from appearing in the app due to an upstream data refresh issue encountered during work to improve sync performance. This did not affect all datasets, but it did impact tickets, Microsoft SaaS data, contact data, and contracts. The issue has been resolved and targeted re-syncs were run for affected accounts. Service is now operating normally again, but it make take another 24 hours to complete the data sync. If you still notice data inconsistencies after 10:00 AM PT on June 17, please contact our Support team at [email protected]. Thank you for your patience and understanding as we work towards a stronger sync experience in Lifecycle Manager.
Major June 4, 2026 Lifecycle Manager: Request failed errors on several pages. 58m Lifecycle Manager
Started Jun 04, 2026, 07:20 PM UTC· resolved Jun 04, 2026, 08:19 PM UTC
- investigating Jun 04, 2026, 07:20 PM UTC
We are currently investigating an issue causing several features of Lifecycle Manager to return "Request failed" errors when accessed. We will provide more information here as it becomes available.
- identified Jun 04, 2026, 07:40 PM UTC
We've identified the affected service and have deployed mitigations while we continue our root cause investigations.
- resolved Jun 04, 2026, 08:19 PM UTC
Following the mitigations we deployed, we've seen no further errors on the affected services. We're now marking this incident as resolved and will continue our root cause analysis. Thank you very much for your patience.
Minor May 29, 2026 C360: Delayed Data Processing for North American Partners 2d 18h Cognition360
Started May 29, 2026, 07:43 PM UTC· resolved Jun 01, 2026, 02:28 PM UTC
- investigating May 29, 2026, 07:43 PM UTC
Cognition360 data processing is currently delayed for some North American partners due to an issue in the Azure West US region. The Azure issue began ~10:00 PM PST on May 28th, caused by power outages. C360 Services are beginning to come back online, but processing has not yet fully recovered. Data processing delays may continue until traffic volumes subside and services return to normal capacity. Note: there is no data loss - the impact is limited to delayed processing. We are confident processing will fully catch up over the weekend. Please see Microsoft’s Status page for more info if needed: https://azure.status.microsoft/en-gb/status
- resolved Jun 01, 2026, 02:28 PM UTC
Cognition360 data processing has fully caught up for all North American partners over the weekend as Azure's Western US regional issue was resolved. As previously mentioned, there was no data loss due to this. The impact was limited to temporary processing delays, and all C360 services are now operating normally. Thank you very much for your patience.
Major May 28, 2026 Workstation Assurance service request form 1h 27m Lifecycle Manager
Started May 28, 2026, 03:55 PM UTC· resolved May 28, 2026, 05:23 PM UTC
- identified May 28, 2026, 03:55 PM UTC
Our in-app Workstation Assurance service request form is currently not allowing submissions - we’ve identified the cause and are working urgently on a resolution. While we work to get this resolved in-app, the workaround is to use our external service request form for any workstation requests: 1/ Navigate to Covered Assets: https://app.scalepad.com/marketplace/covered 2/ Click “Coverage Info” to download the Coverage Card for this order 3/ Sign out of the ScalePad App 4/ Use our public service request form to get service, filling in required fields with details from the Coverage Card: https://app.scalepad.com/support/get-service
- resolved May 28, 2026, 05:23 PM UTC
This incident has been resolved.
Critical May 19, 2026 Service Unavailable - ControlMap [US] 23m ControlMap
Started May 19, 2026, 02:13 PM UTC· resolved May 19, 2026, 02:37 PM UTC
- investigating May 19, 2026, 02:13 PM UTC
We are currently investigating this issue.
- resolved May 19, 2026, 02:37 PM UTC
This incident has been resolved.
Minor May 15, 2026 Lifecycle Manager: Integrations sync issues 1h 36m Lifecycle Manager
Started May 15, 2026, 04:09 PM UTC· resolved May 15, 2026, 05:45 PM UTC
- identified May 15, 2026, 04:09 PM UTC
Some Lifecycle Manager integrations across a subset of accounts are seeing sync failures with an “unexpected error” since 2026-05-12. We have identified the cause and are working urgently on a resolution.
- identified May 15, 2026, 04:41 PM UTC
Some Lifecycle Manager integrations across a subset of accounts are seeing sync failures with an “unexpected error” since 2026-05-12. We have identified the cause and are working urgently on a resolution.
- resolved May 15, 2026, 05:45 PM UTC
This incident has been resolved.