ScalePad experienced a minor incident on July 13, 2026 affecting Lifecycle Manager, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Lifecycle Manager
Update timeline
- identified Jul 13, 2026, 04:29 PM UTC
We’ve identified a challenge where a subset of Lifecycle Manager integrations haven’t automatically synced since 07/11. Some syncs are also not running when manually triggered. We’ve identified the cause and are urgently working on a resolution. We expect syncs to start running for all affected accounts by the end of today, with updated data in all accounts by this evening, or tomorrow at the very latest for larger syncs.
- monitoring Jul 14, 2026, 03:52 PM UTC
We are seeing data syncing correctly and monitoring the situation for all partners.
- resolved Jul 16, 2026, 05:14 PM UTC
This incident has been resolved.