ScalePad incident

C360: Delayed Data Processing for North American Partners

Minor Resolved View vendor source →

ScalePad experienced a minor incident on May 29, 2026 affecting Cognition360, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 07:43 PM UTC
Resolved
Jun 01, 2026, 02:28 PM UTC
Duration
2d 18h
Detected by Pingoru
May 29, 2026, 07:43 PM UTC

Affected components

Cognition360

Update timeline

  1. investigating May 29, 2026, 07:43 PM UTC

    Cognition360 data processing is currently delayed for some North American partners due to an issue in the Azure West US region. The Azure issue began ~10:00 PM PST on May 28th, caused by power outages. C360 Services are beginning to come back online, but processing has not yet fully recovered. Data processing delays may continue until traffic volumes subside and services return to normal capacity. Note: there is no data loss - the impact is limited to delayed processing. We are confident processing will fully catch up over the weekend. Please see Microsoft’s Status page for more info if needed: https://azure.status.microsoft/en-gb/status

  2. resolved Jun 01, 2026, 02:28 PM UTC

    Cognition360 data processing has fully caught up for all North American partners over the weekend as Azure's Western US regional issue was resolved. As previously mentioned, there was no data loss due to this. The impact was limited to temporary processing delays, and all C360 services are now operating normally. Thank you very much for your patience.