ScalePad experienced a major incident on May 28, 2026 affecting Lifecycle Manager, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 28, 2026, 03:55 PM UTC
Our in-app Workstation Assurance service request form is currently not allowing submissions - we’ve identified the cause and are working urgently on a resolution. While we work to get this resolved in-app, the workaround is to use our external service request form for any workstation requests: 1/ Navigate to Covered Assets: https://app.scalepad.com/marketplace/covered 2/ Click “Coverage Info” to download the Coverage Card for this order 3/ Sign out of the ScalePad App 4/ Use our public service request form to get service, filling in required fields with details from the Coverage Card: https://app.scalepad.com/support/get-service
- resolved May 28, 2026, 05:23 PM UTC
This incident has been resolved.