ScalePad incident

Backup Radar - EU Region: Degraded Performance

Minor Resolved View vendor source →

ScalePad experienced a minor incident on February 20, 2026 affecting Backup Radar, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 05:18 PM UTC
Resolved
Feb 20, 2026, 07:57 PM UTC
Duration
2h 38m
Detected by Pingoru
Feb 20, 2026, 05:18 PM UTC

Affected components

Backup Radar

Update timeline

  1. investigating Feb 20, 2026, 05:18 PM UTC

    We are currently investigating reports of degraded performance and intermittent access issues affecting Backup Radar in our EU region. The impact appears to be limited to the EU region. The US region remains fully operational. Our engineering team is actively investigating and monitoring the situation. We will provide further updates as soon as more information becomes available.

  2. resolved Feb 20, 2026, 07:57 PM UTC

    We've identified resources which ended up in an unstable state and implemented corrective actions to resolve the access issues to Backup Radar in our EU region. We'll continue to monitor the environment to ensure ongoing stability and address any remaining symptoms for partner accounts.