Is ScalePad down?

Last checked 3m ago
Current status
ScalePad has degraded performance

2 active incidents: Lifecycle Manager (SaaS Management): Delayed data processing, Backup Radar: Unable to collect ConnectWise Cloud Backup (S…

ScalePad is reporting degraded performance right now (last checked 3m ago). Services are up but slower or partially failing.

Real-time ScalePad status, recent outages, and incident history: pulled directly from ScalePad's official status page at status.scalepad.com every 5 minutes. Pingoru tracks 7 ScalePad services and has captured 14 incidents in the last 90 days (95.08% uptime). Get email, Slack, Discord, or webhook alerts the moment ScalePad reports a new incident, free for 3 monitors, no credit card.

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ScalePad uptime 95.08% uptime · past 90 days
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Active incidents 2

  1. Ongoing ● 4h 42m
    Started Oct 30, 2026, 04:24 PM UTC
    Lifecycle Manager
    Timeline · 1 update
    • investigating · Oct 30, 2026, 04:24 PM UTC

      We have identified an issue where a large increase in incoming activity data has created a processing backlog for SaaS Management in Lifecycle Manager. As a result, SaaS usage and activity data may take several days longer than usual to appear. We are working on a fix, and we will provide another update as more information becomes available.

    Latest: We have identified an issue where a large increase in incoming activity data has created a processing backlog for SaaS Management in Lifecycle Manager. As a result, SaaS usage and …

  2. Ongoing ● 11d 5h
    Started Oct 19, 2026, 03:19 PM UTC
    Backup Radar
    Timeline · 1 update
    • monitoring · Oct 19, 2026, 03:19 PM UTC

      ConnectWise has currently disabled API access to its Cloud Backup (Skykick) service due to suspected unauthorized access to their infrastructure. This is preventing Backup Radar from accessing any new data regarding ConnectWise backups. We are monitoring the situation based on their own status posting at https://www.connectwise.com/company/trust/advisories and will update the situation here as appropriate. Thank you for your understanding.

    Latest: ConnectWise has currently disabled API access to its Cloud Backup (Skykick) service due to suspected unauthorized access to their infrastructure. This is preventing Backup Radar fr…

Recent outages & incidents

Past 90 days
  1. Resolved 19h 11m
    Started Oct 22, 2026, 06:20 PM UTC · Resolved Oct 23, 2026, 01:32 PM UTC
    Lifecycle Manager
    Timeline · 2 updates
    • identified · Oct 22, 2026, 06:20 PM UTC

      We have identified an issue where our production database replica that serves some API endpoints has a delay in refreshing its data from the primary database, and is causing issues with delayed reporting and incorrect data. We are actively working on a fix and will continue to update.

    • resolved · Oct 23, 2026, 01:32 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 2d 4h
    Started Oct 21, 2026, 03:51 PM UTC · Resolved Oct 23, 2026, 08:28 PM UTC
    Lifecycle ManagerQuoter
    Timeline · 3 updates
    • monitoring · Oct 21, 2026, 03:51 PM UTC

      We’re proactively rolling out additional security protections across Lifecycle Manager (LM) and Quoter (QT) in response to a newly disclosed vulnerability (PHP2Shell) affecting an underlying platform dependency. As a precaution, we’ve added extra safeguards while our team works on a permanent fix. As a result, some partner actions and integrations in LM and QT may intermittently return errors over the next few hours. Our Engineering team is actively monitoring impact and will share another update here once the fix is confirmed in production. If you continue to see errors after that update, or need any help in the interim, please reach out to our Support team at [email protected].

    • monitoring · Oct 22, 2026, 01:43 PM UTC

      The fixes addressing the PHP2Shell vulnerability were deployed to Lifecycle Manager and Quoter yesterday, as soon as they became available. Out of an abundance of caution, the additional safeguards we introduced earlier will remain in place until we’re confident that the vendor-provided patches offer adequate protection. As a result, some partner actions and integrations may continue to return intermittent errors in the meantime. Our Engineering team is continuing to monitor closely and will post another update once these temporary safeguards are removed. If you’re still experiencing issues or need assistance, please contact our Support team at [email protected].

    • resolved · Oct 23, 2026, 08:28 PM UTC

      Following the additional safeguards we introduced earlier, we have now gained sufficient confidence that any disruptions resulting from these mitigations are rare and limited in scope. We are also confident that the previously reported issues have been fully resolved. As such, we will be closing and removing the entry from our status page. If you have any questions or require more information about this incident, please contact our Support team at [email protected].

    Latest: Following the additional safeguards we introduced earlier, we have now gained sufficient confidence that any disruptions resulting from these mitigations are rare and limited in sc…

  3. Resolved 50s
    Started Sep 29, 2026, 07:16 PM UTC · Resolved Sep 29, 2026, 07:17 PM UTC
    Lifecycle Manager
    Timeline · 2 updates
    • investigating · Sep 29, 2026, 07:16 PM UTC

      We are investigating an issue affecting the legacy Lifecycle Manager interface at app.scalepad.com, where users may encounter an error when accessing the Clients page. Workaround: Lifecycle Manager remains fully accessible at lm.scalepad.com. Please use this URL until the issue is resolved. We will provide updates as soon as we have more information.

    • resolved · Sep 29, 2026, 07:17 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 1h 19m
    Started Sep 28, 2026, 05:30 PM UTC · Resolved Sep 28, 2026, 06:50 PM UTC
    Backup RadarLifecycle InsightsControlMapQuoter
    Timeline · 5 updates
    • investigating · Sep 28, 2026, 05:30 PM UTC

      We are currently investigating this issue.

    • investigating · Sep 28, 2026, 06:33 PM UTC

      We are continuing to investigate this issue.

    • identified · Sep 28, 2026, 06:33 PM UTC

      The issue has been identified and a fix is being implemented.

    • monitoring · Sep 28, 2026, 06:35 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Sep 28, 2026, 06:50 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved –
    Started Aug 24, 2026, 04:49 PM UTC · Resolved Aug 24, 2026, 04:49 PM UTC
    Timeline · 1 update
    • resolved · Aug 24, 2026, 05:46 PM UTC

      ControlMap was unavailable from 12:49 to 13:06. The service has been restored and is operating normally.

    Latest: ControlMap was unavailable from 12:49 to 13:06. The service has been restored and is operating normally.

See the full ScalePad outage history

7 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse ScalePad outage history →

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Incident record

Since April 2026 · Statuspage by Atlassian · 7 components checked every 5 minutes
53incidents recorded
45last 12 months
12last 90 days
4 daystypical duration, 12 months

The longest incident in the last year, Degraded Performance Affecting ControlMap Access on August 7, 2026, ran for 39 days. 9 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Lifecycle Manager21
  • ControlMap10
  • Backup Radar9
  • Quoter6
  • Lifecycle Insights3

Latest incidents

  • Lifecycle Manager (SaaS Management): Delayed data processing October 30, 2026 · still open · degraded service

    We have identified an issue where a large increase in incoming activity data has created a processing backlog for SaaS Management in Lifecycle Manager. As a…

  • LM: Degraded performance October 22, 2026 · 19 hours · degraded service

    We have identified an issue where our production database replica that serves some API endpoints has a delay in refreshing its data from the primary database…

  • Lifecycle Manager & Quoter: Degraded Performance and Intermittent Errors October 21, 2026 · 2 days · degraded service

    We’re proactively rolling out additional security protections across Lifecycle Manager (LM) and Quoter (QT) in response to a newly disclosed vulnerability…

Outage history

Past 90 days · 12 incidents View full outage history →