ScalePad incident

Contract / Agreement sync in Lifecycle Manager

Minor Resolved View vendor source →

ScalePad experienced a minor incident on June 19, 2026 affecting Lifecycle Manager, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2026, 04:58 PM UTC
Resolved
Jun 19, 2026, 08:40 PM UTC
Duration
3h 41m
Detected by Pingoru
Jun 19, 2026, 04:58 PM UTC

Affected components

Lifecycle Manager

Update timeline

  1. investigating Jun 19, 2026, 04:58 PM UTC

    We are investigating an issue affecting contract and agreement data in Lifecycle Manager for some partners. Impacted users may see contracts or agreements older than 2 years missing from the Agreements page, or sync attempts showing no new or updated contracts. Our team is actively working to identify the cause and restore normal behaviour.

  2. resolved Jun 19, 2026, 08:40 PM UTC

    This issue has been resolved. Please note that contract/agreement data may take up to 24 hours to appear in your Lifecycle Manager account while processing completes.