ScalePad incident

Lifecycle Insights: Dell warranty lookups failing

Minor Resolved View vendor source →

ScalePad experienced a minor incident on April 7, 2026 affecting Lifecycle Insights, lasting 9d 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 04:32 PM UTC
Resolved
Apr 16, 2026, 09:20 PM UTC
Duration
9d 4h
Detected by Pingoru
Apr 07, 2026, 04:32 PM UTC

Affected components

Lifecycle Insights

Update timeline

  1. identified Apr 07, 2026, 04:32 PM UTC

    We've identified an issue with our 3rd party integration with Dell which is preventing warranty lookups from working as expected. We're working with Dell to resolve the situation as soon as possible and will post updates here as more information becomes available. Thank you for your patience.

  2. resolved Apr 16, 2026, 09:20 PM UTC

    We've successfully resolved the underlying issue with Dell warranty calls in Lifecycle Insights. Those warranty look ups will now function as expected. Thank you very much for your patience.