ScalePad Outage History

We've received reports that the Datto API integration is malfunctioning. We are currently investigating the issue and will provide more information as it becomes available.

We are seeing a discrepancy between Datto API results and the Datto UI for Screenshot verifications. The Datto API is returning Failure for Screenshot backups, while the Datto UI shows them as Successful. Backup Radar ingests API results, so affected jobs may appear as Failed even when the Datto UI shows success. Current status: This appears to be upstream with Datto. We are engaged with Datto Support and awaiting their update. The timing and detail of further updates will depend on information provided by Datto. Backup Radar systems in general are operating as expected.

We are investigating an issue causing intermittent sync failures affecting integrations with assets (10,000+ scale). The impact appears to be mostly affecting RMM integrations. Our systems automatically retry failed syncs, so we do not expect significant impact on data integrity given the intermittent nature of the issue. We are actively working on a resolution and will provide updates as they become available.

All Integration requests were failing. This is should be resolved now, but we are monitoring.

We are currently investigating this issue.

We're seeing timeouts for when attempting to access Backup Radar US. We're currently investigating and will update with more information as we collect it.

We are investigating an issue where Backup Radar “Alert on Failure” notifications are not generating tickets or emails as expected for some partners. This may result in partners missing alerts for failed backups. Our engineering team is actively working on a resolution. Updates will be provided here as they become available.

We are currently investigating this issue.

We've received reports that SkyKick backups are not generating results despite showing as completed in Skykick. Currently, it appears the issue is only affecting accounts hosted in our US region. We are currently investigating the issue and will provide more information as it becomes available.

We've received reports from partners using our beta Backup Plans feature that tickets are not being created for jobs marked “Out of Compliance”. We are investigating the problem and will update here as we progress towards a fix.

We are currently experiencing a partial service degradation that may impact some users. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible. We will continue to share updates here as we have more information. Thank you for your patience and understanding.

We are currently investigating this issue.