ScalePad Outage History
ScalePad degraded · 1 active incident View live status →Pingoru has recorded 52 incidents for ScalePad: 45 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 244 of 720 (34%) |
| May 2026 | 7 | 58 of 744 (8%) |
| June 2026 | 7 | 105 of 720 (15%) |
| July 2026 | 3 | 81 of 744 (11%) |
| August 2026 | 6 | 336 of 744 (45%) |
| September 2026 | 2 | 1 of 720 (0%) |
| October 2026 | 3 | 125 of 572 (22%) |
Incidents, newest first
Minor May 6, 2026 Lifecycle Manager: View Contacts Page 1h 59m Lifecycle Manager
Started May 06, 2026, 09:33 PM UTC· resolved May 06, 2026, 11:33 PM UTC
- investigating May 06, 2026, 09:33 PM UTC
We’re aware of an issue preventing access to the Contacts page in Lifecycle Manager. We’re working urgently on a resolution and will update here as soon as we know more.
- resolved May 06, 2026, 11:33 PM UTC
This incident has been resolved.
Major May 5, 2026 ControlMap: GovCloud region inaccessible 17m ControlMap
Started May 05, 2026, 02:53 PM UTC· resolved May 05, 2026, 03:10 PM UTC
- identified May 05, 2026, 02:53 PM UTC
We're aware of a certificate issue preventing users from logging in to ControlMap GovCloud environments. Our team is actively working on a fix and we'll share an update as soon as we have one. Thank you for your patience.
- resolved May 05, 2026, 03:10 PM UTC
We've successfully resolved the issue. ControlMap GovCloud environments are now accessible as normal and we are actively monitoring for any further problems. If you continue to experience any issues, please reach out to our support team. Thank you very much for your patience.
Minor April 22, 2026 Lifecycle Manager: Apple Warranty Lookup 23h 30m Lifecycle Manager
Started Apr 22, 2026, 09:06 PM UTC· resolved Apr 23, 2026, 08:36 PM UTC
- identified Apr 22, 2026, 09:06 PM UTC
We’ve identified an issue which is preventing new Apple warranty lookup data from populating as expected in Lifecycle Manager. We’re working to resolve the situation as soon as possible and will post updates here as more information becomes available.
- resolved May 12, 2026, 08:36 PM UTC
This incident has been resolved.
Minor April 9, 2026 ControlMap in US region sends too many emails 5d 5h ControlMap
Started Apr 09, 2026, 01:00 PM UTC· resolved Apr 14, 2026, 06:45 PM UTC
- investigating Apr 09, 2026, 02:27 PM UTC
We are currently investigating this issue.
- investigating Apr 09, 2026, 05:12 PM UTC
We have found the issue and have implement a configuration change.
- monitoring Apr 09, 2026, 08:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2026, 06:45 PM UTC
This incident has been resolved.
Minor April 7, 2026 Lifecycle Insights: Dell warranty lookups failing 9d 4h Lifecycle Insights
Started Apr 07, 2026, 04:32 PM UTC· resolved Apr 16, 2026, 09:20 PM UTC
- identified Apr 07, 2026, 04:32 PM UTC
We've identified an issue with our 3rd party integration with Dell which is preventing warranty lookups from working as expected. We're working with Dell to resolve the situation as soon as possible and will post updates here as more information becomes available. Thank you for your patience.
- resolved Apr 16, 2026, 09:20 PM UTC
We've successfully resolved the underlying issue with Dell warranty calls in Lifecycle Insights. Those warranty look ups will now function as expected. Thank you very much for your patience.
Notice March 17, 2026 Lifecycle Manager: Integration Sync Logs – Missing Historical Activity 3h 16m Lifecycle Manager
Started Mar 17, 2026, 05:04 PM UTC· resolved Mar 17, 2026, 08:21 PM UTC
- investigating Mar 17, 2026, 05:04 PM UTC
Integration Sync Logs are currently missing historical sync data from March 13th onward. Syncs are completing successfully and no data has been lost. We are actively working to restore full log visibility.
- resolved Mar 17, 2026, 08:21 PM UTC
This incident has been resolved.
Minor February 25, 2026 Backup Radar - EU Region: Intermittent Performance Delays 21d 1h Backup Radar
Started Feb 25, 2026, 08:05 PM UTC· resolved Mar 18, 2026, 09:51 PM UTC
- investigating Feb 25, 2026, 08:05 PM UTC
We have received reports of intermittent slow page loads affecting Backup Radar in our EU region. Our team is currently investigating the issue, including whether an ongoing Microsoft Azure App Services maintenance window may be contributing to the degraded performance. The application remains accessible at this time; however, users may experience slower-than-normal response times. We will continue to monitor the situation and provide updates as more information becomes available.
- monitoring Mar 18, 2026, 09:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 09:51 PM UTC
Late February we received reports of intermittent slow page loads affecting Backup Radar in our EU region. Our team investigated the issue, including assessing whether an ongoing Microsoft Azure App Services maintenance window contributed to the degraded performance. The application remained accessible during this time; however, users experienced slower-than-normal response times.
Minor February 20, 2026 Backup Radar - EU Region: Degraded Performance 2h 38m Backup Radar
Started Feb 20, 2026, 05:18 PM UTC· resolved Feb 20, 2026, 07:57 PM UTC
- investigating Feb 20, 2026, 05:18 PM UTC
We are currently investigating reports of degraded performance and intermittent access issues affecting Backup Radar in our EU region. The impact appears to be limited to the EU region. The US region remains fully operational. Our engineering team is actively investigating and monitoring the situation. We will provide further updates as soon as more information becomes available.
- resolved Feb 20, 2026, 07:57 PM UTC
We've identified resources which ended up in an unstable state and implemented corrective actions to resolve the access issues to Backup Radar in our EU region. We'll continue to monitor the environment to ensure ongoing stability and address any remaining symptoms for partner accounts.
Minor January 28, 2026 Backup Radar: Backup Plans - Daily Activity not registering backup results (EU Region) 15d 23h Backup Radar
Started Jan 28, 2026, 04:45 PM UTC· resolved Feb 13, 2026, 03:58 PM UTC
- investigating Jan 28, 2026, 04:45 PM UTC
We are currently investigating reported issues where "No result" is being shown under Backup Plans for jobs that have otherwise been successfully received and parsed on our end. We will update with more information as it becomes available.
- resolved Feb 13, 2026, 03:58 PM UTC
We've identified and fixed the issue and all results are showing properly under Backup Plans again. Thank you for your patience.
Minor January 20, 2026 Acronis API Integration Degradation 2d 4h Backup Radar
Started Jan 20, 2026, 04:44 PM UTC· resolved Jan 22, 2026, 08:45 PM UTC
- investigating Jan 20, 2026, 04:44 PM UTC
The Acronis API integration is currently experiencing issues, which may impact backup results for some partners. Our team is currently investigating the issue.
- resolved Jan 22, 2026, 08:45 PM UTC
This incident has been resolved.
Minor January 12, 2026 Sync Issues with MS365 Multi-Tenant Integration 37d 3h Lifecycle Manager
Started Jan 12, 2026, 08:39 PM UTC· resolved Feb 18, 2026, 11:48 PM UTC
- investigating Jan 12, 2026, 08:39 PM UTC
A subset of partners may encounter errors when syncing certain tenants or specific tenant data from our MS365 Multi-Tenant integration. Our team is treating this as urgent and actively working to identify the root cause and implement a resolution. For now, if you encounter this error, use our MS365 Single-Tenant integration for key clients.
- resolved Feb 18, 2026, 11:48 PM UTC
We’ve released a new MS365 Multi-Tenant integration that resolves the challenges faced by some partners using the previous integration. To add the new integration, here are the steps: https://help.lifecyclemanager.com/hc/en-us/articles/45103723278107-Integrating-with-Microsoft-365-Multi-Tenant If you run into issues, or if data still doesn’t appear as expected after completing the setup, please work through the troubleshooting steps in this article: https://help.lifecyclemanager.com/hc/en-us/articles/46603439704603-Resolving-Microsoft-365-Multi-Tenant-Sync-issues
Major December 22, 2025 ControlMap: Intermittent issues accessing app in US region. 33m ControlMap
Started Dec 22, 2025, 09:11 PM UTC· resolved Dec 22, 2025, 09:44 PM UTC
- investigating Dec 22, 2025, 09:11 PM UTC
We are currently investigating this issue.
- resolved Dec 22, 2025, 09:44 PM UTC
Access to ControlMap US has been stabilized. We're gathering information on this particular outage so that we can apply fixes to the underlying root cause. Thank you very much for your patience.
Major November 27, 2025 Lifecycle Manager: Ticket creation feature disabled 3d 23h Lifecycle Manager
Started Nov 27, 2025, 09:45 PM UTC· resolved Dec 01, 2025, 08:54 PM UTC
- identified Nov 27, 2025, 09:45 PM UTC
We have temporarily disabled the Lifecycle Manager ticket feature to address a stability issue. Our team is actively working on a resolution and will re-enable the feature once stability is ensured. We apologize for any inconvenience and appreciate your patience.
- identified Nov 28, 2025, 03:42 PM UTC
We have identified the cause of the stability issue affecting the Lifecycle Manager ticket feature. Our team is now working on implementing a fix. We will provide another update once the resolution is complete. Thank you for your patience.
- identified Nov 28, 2025, 09:17 PM UTC
We have developed a fix for the stability issue affecting the Lifecycle Manager ticket creation feature and are currently testing it to ensure reliability before deployment. Once testing is complete, we will re-enable the feature and provide a final update. Thank you for your continued patience.
- monitoring Dec 01, 2025, 07:42 PM UTC
The fix has been deployed, and we are now monitoring the stability of the Lifecycle Manager ticket creation feature. We will provide another update if any further issues arise.
- resolved Dec 01, 2025, 08:54 PM UTC
The fix for the Lifecycle Manager ticket creation feature has been successfully deployed and verified. The system is stable, and the feature is now fully operational. Thank you for your patience during this incident.
Minor November 21, 2025 Backup Radar: Daily report emails not being received 2d 21h Backup Radar
Started Nov 21, 2025, 06:21 PM UTC· resolved Nov 24, 2025, 03:44 PM UTC
- monitoring Nov 21, 2025, 06:21 PM UTC
We have identified an issue with our email provider which is delaying delivery of daily report emails by Backup Radar. We've deployed a fix and are verifying that pending reports are being correctly sent out.
- monitoring Nov 21, 2025, 09:40 PM UTC
We are seeing delivery rates of our queued reports steadily increase following our deployed fix. We will continue to monitor how delivery rates evolve over the weekend.
- resolved Nov 24, 2025, 03:44 PM UTC
We have confirmed all affected reports were properly processing over the weekend. We will be closing up this incident now. Thank you very much for your patience.
Critical November 20, 2025 Service Unavailable - ControlMap [All Regions] 31m ControlMap
Started Nov 20, 2025, 04:23 PM UTC· resolved Nov 20, 2025, 04:54 PM UTC
- investigating Nov 20, 2025, 04:23 PM UTC
We are currently investigating this issue.
- investigating Nov 20, 2025, 04:33 PM UTC
We have found the root cause of the incident and are working on resolving the issues.
- resolved Nov 20, 2025, 04:54 PM UTC
This incident is resolved. We'll continue to monitor our backing database in the US region. We appreciate your patience and understanding.
Major November 14, 2025 Backup Radar: Subset of backup emails not being processed 7d 1h Backup Radar
Started Nov 14, 2025, 08:24 PM UTC· resolved Nov 21, 2025, 10:07 PM UTC
- investigating Nov 14, 2025, 08:24 PM UTC
We are currently investigating reports that some emails are not being received by Backup Radar for processing. We have engaged with our email provider to diagnose the issue and will update with more information as it becomes available.
- monitoring Nov 18, 2025, 09:51 PM UTC
Partner Action Required: 1. Check your mail provider’s suppression or bounce lists and remove any entries for Backup Radar addresses (e.g., *@backupradar.com or *@backupradar.net). 2. Where supported, add the domains backupradar.com and backupradar.net to your mail provider’s “do not suppress” or email allowlist to prevent future auto-suppressions. 3. Once suppressions are cleared, email delivery will resume immediately. Summary: Some partners are experiencing issues where backup report emails are not being received by Backup Radar. The root cause was a Mailgun outage on November 13, which led to inbound messages being incorrectly rejected with a “550 recipient rejected” error. Mailgun Incident Details: Mailgun confirmed this issue as “Elevated inbound recipient rejected” on their status page (November 13 incident). Roughly 25% of inbound traffic in the US and 50% in the EU was affected during the below timeframes: US region: 05:14–06:41 UTC and 14:55–15:48 UTC EU region: 14:55–15:48 UTC Impact: These rejections caused some partner mail systems (such as SendGrid, SMTP2Go, and others) to automatically suppress deliveries to affected Backup Radar addresses. Any partners with suppressed addresses will continue to experience missing backups until the suppression is manually cleared. Current Status: Mailgun has resolved the underlying issue and corrected their inbound logging. Backup Radar systems are fully operational, but some partners will remain affected until suppressions are removed or allowlisting is applied.
- resolved Nov 21, 2025, 10:07 PM UTC
We will be closing this incident. Email delivery to Backup Radar has remained stable since Mailgun corrected the issue on November 13th. Partners who removed suppressed Backup Radar addresses and allowlisted backupradar.com and backupradar.net as per our previous instructions are seeing normal delivery again. If you continue to experience delivery issues, please don't hesitate to reach out to our support team for assistance. Thank you for your patience.
Major October 29, 2025 Azure outage 20h 20m Lifecycle Manager
Started Oct 29, 2025, 05:49 PM UTC· resolved Oct 30, 2025, 02:10 PM UTC
- identified Oct 29, 2025, 05:49 PM UTC
Microsoft Azure is currently experiencing a service outage that affects authentication through Microsoft. As a result, users may be unable to sign in using Microsoft at this time. Our systems are operational, and we are monitoring Microsoft’s status for updates. We will provide more information as soon as the issue is resolved by Microsoft. Thank you for your patience and understanding.
- resolved Oct 30, 2025, 02:10 PM UTC
This incident has been resolved.
Minor October 13, 2025 Lifecycle Manager: Download of reports currently unavailable 15h 49m Lifecycle Manager
Started Oct 13, 2025, 11:48 PM UTC· resolved Oct 14, 2025, 03:37 PM UTC
- investigating Oct 13, 2025, 11:48 PM UTC
We are currently investigating this issue.
- identified Oct 14, 2025, 12:17 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 14, 2025, 03:37 PM UTC
This incident has been resolved.
Major September 30, 2025 Backup Radar: Datto Screenshot Results Discrepancy 48d 23h Backup Radar
Started Sep 30, 2025, 03:36 PM UTC· resolved Nov 18, 2025, 03:25 PM UTC
- investigating Sep 30, 2025, 03:36 PM UTC
We've received reports that the Datto API integration is malfunctioning. We are currently investigating the issue and will provide more information as it becomes available.
- investigating Oct 02, 2025, 08:54 PM UTC
We are seeing a discrepancy between Datto API results and the Datto UI for Screenshot verifications. The Datto API is returning Failure for Screenshot backups, while the Datto UI shows them as Successful. Backup Radar ingests API results, so affected jobs may appear as Failed even when the Datto UI shows success. Current status: This appears to be upstream with Datto. We are engaged with Datto Support and awaiting their update. The timing and detail of further updates will depend on information provided by Datto. Backup Radar systems in general are operating as expected.
- resolved Nov 18, 2025, 03:25 PM UTC
Datto has successfully pushed a fix for the issue and we've confirmed that there is no longer a discrepancy between the API results and what is shown in their UI. Thank you very much for your patience.
Major September 24, 2025 Lifecycle Manager: Intermittent Sync Failures for Large Integrations. 75d 2h Lifecycle Manager
Started Sep 24, 2025, 05:52 PM UTC· resolved Dec 08, 2025, 08:14 PM UTC
- investigating Sep 24, 2025, 05:52 PM UTC
We are investigating an issue causing intermittent sync failures affecting integrations with assets (10,000+ scale). The impact appears to be mostly affecting RMM integrations. Our systems automatically retry failed syncs, so we do not expect significant impact on data integrity given the intermittent nature of the issue. We are actively working on a resolution and will provide updates as they become available.
- resolved Dec 08, 2025, 08:14 PM UTC
This incident is resolved following major sync optimization efforts. We appreciate your patience and understanding.
Notice September 12, 2025 Quoter: Unable to access app –
Started Sep 12, 2025, 01:30 AM UTC· resolved Sep 12, 2025, 01:30 AM UTC
- resolved Sep 12, 2025, 04:06 PM UTC
We experienced a service outage affecting the Quoter application due to a database issue. The service has been restored and is operating normally. We apologize for any inconvenience caused during this disruption.
Minor September 8, 2025 Quoter: all Integrations push failing 39m Quoter
Started Sep 08, 2025, 01:19 PM UTC· resolved Sep 08, 2025, 01:59 PM UTC
- investigating Sep 08, 2025, 01:19 PM UTC
All Integration requests were failing. This is should be resolved now, but we are monitoring.
- monitoring Sep 08, 2025, 01:20 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 08, 2025, 01:24 PM UTC
Pushes are completing successfully, but there is a back log the processes are working through.
- resolved Sep 08, 2025, 01:59 PM UTC
This incident has been resolved.
Notice September 5, 2025 Quoter: Webhooks/Integrations not working 2h 8m Quoter
Started Sep 05, 2025, 12:43 PM UTC· resolved Sep 05, 2025, 02:51 PM UTC
- investigating Sep 05, 2025, 12:43 PM UTC
We are currently investigating this issue.
- monitoring Sep 05, 2025, 12:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 05, 2025, 02:51 PM UTC
This incident has been resolved.