- Detected by Pingoru
- Apr 07, 2026, 01:02 PM UTC
- Resolved
- Apr 14, 2026, 03:37 PM UTC
- Duration
- 7d 2h
Affected: Sage Business Cloud Payroll
Timeline · 6 updates
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investigating Apr 07, 2026, 01:02 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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investigating Apr 07, 2026, 01:15 PM UTC
We have identified an issue preventing customers in the UKI from submitting week 1 pensions. Customers are presented with “there was an internal error with this submission” error message. As a workaround, customers can manually submit directly on People’s Pension website. We are currently investigating.
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investigating Apr 07, 2026, 03:04 PM UTC
We are continuing to investigate the issue. As a workaround, customers can manually submit directly on People’s Pension website. We appreciate your patience as we work to resolve this issue.
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investigating Apr 09, 2026, 03:46 PM UTC
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
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investigating Apr 10, 2026, 04:02 PM UTC
We have identified the cause of the issue and are working on a fix. Thank you for your patience as we work to resolve this issue.
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resolved Apr 14, 2026, 03:37 PM UTC
The incident is now resolved. SBC Payroll continues to perform as expected without issues. Affected customers have been advised to contact TPP to realign the PRP (Pay Refence Period) dates in line with the new tax year.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 08:54 AM UTC
- Resolved
- Apr 01, 2026, 04:49 PM UTC
- Duration
- 7h 54m
Affected: Sage Corporation TaxSage Final Accounts OnlineSage Personal TaxTax Service
Timeline · 5 updates
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investigating Apr 01, 2026, 08:54 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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investigating Apr 01, 2026, 09:13 AM UTC
We have identified an issue preventing UK customers from accessing personal and corporation tax. Customers are presented with “something went wrong while signing in” error message. We are currently investigating.
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investigating Apr 01, 2026, 11:10 AM UTC
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
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monitoring Apr 01, 2026, 12:51 PM UTC
The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.
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resolved Apr 01, 2026, 04:49 PM UTC
The issue is resolved and the services continue to perform as expected.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 08:16 AM UTC
- Resolved
- Apr 02, 2026, 04:20 PM UTC
- Duration
- 1d 8h
Affected: Sage HRSage HRSage HRSage HRSage HR
Timeline · 4 updates
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investigating Apr 01, 2026, 08:16 AM UTC
We are aware of a subset of customers for which the year allowance is showing as incorrect. We are currently investigating and assessing the impact
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investigating Apr 01, 2026, 09:32 AM UTC
We are aware that there is a delay for customers globally to receive the updated yearly policy resets. We are currently investigating to reduce the delay. We advise customers to not take action and to check your software again later today.
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investigating Apr 01, 2026, 04:02 PM UTC
We’re are aware that a subset of customers globally might be seeing issues in the Leave Management module due to April policy resets, which may show incorrect accruals or carryovers. These figures will correct throughout the day of your reset date as reset tasks complete. Please avoid making manual changes for now. We apologize for any inconvenience.
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resolved Apr 02, 2026, 04:20 PM UTC
The issue is resolved and the service is available and performing as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 29, 2026, 05:37 AM UTC
- Resolved
- Mar 30, 2026, 09:49 AM UTC
- Duration
- 1d 4h
Affected: Sage IDSage IDSage IDSage IDSage ID
Timeline · 4 updates
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investigating Mar 29, 2026, 05:37 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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monitoring Mar 29, 2026, 06:12 AM UTC
We have identified that a subset of customers experienced issues while trying to login using Sage ID for a few minutes. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
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monitoring Mar 29, 2026, 07:19 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
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resolved Mar 30, 2026, 09:49 AM UTC
The issue is resolved and the service continues to perform as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 07:54 PM UTC
- Resolved
- Mar 26, 2026, 10:19 PM UTC
- Duration
- 2h 25m
Affected: Sage Expense Management APISage Expense Management APISage Expense Management API
Timeline · 3 updates
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investigating Mar 26, 2026, 07:54 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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monitoring Mar 26, 2026, 08:08 PM UTC
We have identified that requests were failing for a subset of customers of customers globally. The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
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resolved Mar 26, 2026, 10:19 PM UTC
The issue is resolved and the service continues to perform as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 12:33 PM UTC
- Resolved
- Mar 27, 2026, 03:03 PM UTC
- Duration
- 1d 2h
Affected: BrightpearlMaking Tax Digital (MTD)Sage 50Sage 200 Professional SPC (UKI)Sage 200 Standard (UKI)Sage Business Cloud Accounting (UKI)Sage IntacctSage Partner EditionSage Personal TaxSage X3 Cloud
Timeline · 3 updates
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identified Mar 26, 2026, 12:33 PM UTC
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: -Sage Partner Edition (VAT Centre) -Sage Personal Tax (Personal Tax Viewer) -Sage Business Cloud Accounting UK (MTD VAT Submissions)- -Making Tax Digital (MTD) -Sage X3 (Single Tenant) -Sage 200 Standard (UKI) -Sage 200 Professional SPC (UKI) -Sage 50 UK -Brightpearl -Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
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monitoring Mar 26, 2026, 01:53 PM UTC
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products. We will continue to monitor closely.
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resolved Mar 27, 2026, 03:03 PM UTC
The issue is resolved and the service continues to perform as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 12:12 PM UTC
- Resolved
- Mar 26, 2026, 12:20 PM UTC
- Duration
- 7m
Affected: Tax Service
Timeline · 2 updates
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investigating Mar 26, 2026, 12:12 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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resolved Mar 26, 2026, 12:20 PM UTC
The issue is resolved and the service is available and performing as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 08:33 AM UTC
- Resolved
- Mar 27, 2026, 03:05 PM UTC
- Duration
- 1d 6h
Affected: Sage 50 PayrollSage Business Cloud Payroll
Timeline · 4 updates
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identified Mar 26, 2026, 08:33 AM UTC
We identified an issue in the UK preventing customers in the UK from completing payroll submissions in the products listed below: -Sage 50 Payroll -Sage Business Cloud Payroll Customers will be presented with an "System failure" error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
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identified Mar 26, 2026, 03:30 PM UTC
If you are experiencing the issue when completing payroll submissions, please reach out HMRC’s Online Services Helpdesk. They will support you by enabling your user or by addressing the cause. You can reach the Technical support for HMRC online services on the following link.
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monitoring Mar 27, 2026, 08:33 AM UTC
Third-party, HMRC, has confirmed that the issue has been resolved, and the payroll submission functionality is performing as expected for all products. We will continue to monitor closely.
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resolved Mar 27, 2026, 03:05 PM UTC
The issue is resolved and the service continues to perform as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 12:22 PM UTC
- Resolved
- Mar 25, 2026, 04:43 PM UTC
- Duration
- 4h 20m
Affected: Sage Inventory PlannerSage Inventory PlannerSage Inventory PlannerSage Inventory PlannerSage Inventory Planner
Timeline · 6 updates
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investigating Mar 24, 2026, 05:28 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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identified Mar 24, 2026, 05:39 PM UTC
We have identified a global issue preventing customers from uploading CSV data. All other product functionality is performing as expected. We are working on a fix.
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identified Mar 25, 2026, 12:12 PM UTC
We have identified the cause of the issue and busy implementing a fix. We appreciate your patience as we work to resolve this issue
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monitoring Mar 25, 2026, 12:22 PM UTC
The fix was successfully implemented. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
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monitoring Mar 25, 2026, 12:36 PM UTC
We are continuing to monitor for any further issues.
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resolved Mar 25, 2026, 04:43 PM UTC
The issue is resolved and the service continues to perform as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 02:11 PM UTC
- Resolved
- Mar 20, 2026, 02:11 PM UTC
- Duration
- —
Affected: Sage Construction ManagementSage Construction ManagementSage Construction Management
Timeline · 1 update
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resolved Mar 20, 2026, 02:11 PM UTC
Earlier today we identified a global issue preventing customers from running dashboards under analytics. Customers were being presented with an error message: "Exception. BoldBI Embedded: Server not found. If you are using Cloud BI Server, please ensure that the Environment member is set on the client side." All other product functionality was working as expected. The issue is resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 10:45 AM UTC
- Resolved
- Mar 19, 2026, 11:05 AM UTC
- Duration
- 19m
Affected: Sage Sales ManagementSage Sales ManagementSage Sales Management
Timeline · 2 updates
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investigating Mar 19, 2026, 10:45 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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resolved Mar 19, 2026, 11:05 AM UTC
We identified that customers globally were unable to use the web version of the product, as they were getting multiple errors while browsing it. The mobile applications and the connection to other products remained operational. We apologise for any inconvenience this might have caused. --------------------------------------------------------- Hemos identificado que los clientes a nivel global no podían utilizar la versión web del producto, ya que se presentaban múltiples errores al navegar por ella. Las aplicaciones móviles y la conexión con otros productos permanecieron operativas. Pedimos disculpas por cualquier inconveniente que esto haya podido causar. ----------------------------------------------------------- Nous avons identifié que les clients au niveau mondial n’étaient pas en mesure d’utiliser la version web du produit, car plusieurs erreurs se produisaient lors de la navigation. Les applications mobiles et la connexion aux autres produits sont restées opérationnelles. Nous vous prions de nous excuser pour la gêne occasionnée.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 10:39 AM UTC
- Resolved
- Mar 19, 2026, 11:13 AM UTC
- Duration
- 1d
Affected: Sage 50 UK DDM – GoCardless
Timeline · 5 updates
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investigating Mar 18, 2026, 10:39 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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investigating Mar 18, 2026, 10:58 AM UTC
We have identified an issue causing customers in the UK to receive a 'Direct Debit Manager error' when trying to request mandate/settlement. All other product functionality is working as expected. We are currently investigating.
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investigating Mar 18, 2026, 04:00 PM UTC
We are continuing to investigate the cause of the issue.
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monitoring Mar 18, 2026, 05:14 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
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resolved Mar 19, 2026, 11:13 AM UTC
The issue is resolved and the service continues to perform as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 09:27 AM UTC
- Resolved
- Mar 18, 2026, 03:43 PM UTC
- Duration
- 6h 16m
Affected: Sage 50 Cloud (US)
Timeline · 4 updates
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investigating Mar 18, 2026, 09:27 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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identified Mar 18, 2026, 09:39 AM UTC
We have identified that customers in the US are unable to provision new sites. We have identified the cause of the issue and we are working on a fix.
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identified Mar 18, 2026, 02:03 PM UTC
We have applied a fix and now customers are able to complete provisions of new sites. We continue working on provisioning sites for the customers that experienced failures during the incident.
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resolved Mar 18, 2026, 03:43 PM UTC
The issue is resolved and the service is available and performing as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 03:50 PM UTC
- Resolved
- Mar 23, 2026, 12:22 PM UTC
- Duration
- 5d 20h
Affected: Sage PeopleSage PeopleSage PeopleSage PeopleSage People
Timeline · 5 updates
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investigating Mar 17, 2026, 03:50 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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investigating Mar 17, 2026, 04:05 PM UTC
We have identified an issue where 1 area of the product (recruitment) has stopped working for global customers. We are currently investigating the issue.
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identified Mar 18, 2026, 03:16 PM UTC
We have identified the cause of the issue and we are working on a fix.
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monitoring Mar 23, 2026, 11:30 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
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resolved Mar 23, 2026, 12:22 PM UTC
The issue is resolved and the service is available and performing as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 02:50 AM UTC
- Resolved
- Mar 17, 2026, 11:40 AM UTC
- Duration
- 8h 49m
Timeline · 3 updates
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investigating Mar 17, 2026, 02:50 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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monitoring Mar 17, 2026, 03:23 AM UTC
We identified an issue that prevented customers globally from accessing sage.com website. Customers attempting to access the site were presented with a "maintenance page". The service is now restored and Sage.com website is accessible and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
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resolved Mar 17, 2026, 11:40 AM UTC
The issue is resolved and the service continues to perform as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 10:36 AM UTC
- Resolved
- Mar 17, 2026, 08:55 AM UTC
- Duration
- 22h 19m
Affected: Sage Active
Timeline · 3 updates
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investigating Mar 16, 2026, 10:36 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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investigating Mar 16, 2026, 10:44 AM UTC
We identified that customers in France, Spain, the UK, Germany and Romania are unable to access the Sage Active iOS mobile application. Only the iOS application is affected and Sage Active is performing as expected. We have identified the cause of the issue and are working on fix.
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resolved Mar 17, 2026, 08:55 AM UTC
The issue is resolved and the service is available and performing as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 11:34 AM UTC
- Resolved
- Apr 29, 2026, 11:12 AM UTC
- Duration
- 49d 23h
Affected: Sage 50 Payroll
Timeline · 3 updates
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identified Mar 10, 2026, 11:34 AM UTC
We have identified that customers in the UK are receiving an "It has not been possible to establish a connection to your HMRC Mailbox" error when trying to access the HMRC secure mailbox from Sage 50 Payroll. If you are experiencing this issue please reach out HMRC’s Online Services Helpdesk and provide the following information: - Inform them that your are obtaining a ‘Request failed, reason unknown’ error when trying to retrieve notices from the DPS. - Last date a successful retrieval was made, and the first they obtained this error message. This will help HMRC support with the investigations.
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identified Mar 27, 2026, 04:29 PM UTC
If you are experiencing issues when connecting to the HMRC Mailbox in Sage 50 Payroll, please follow the instructions in this LINK.
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resolved Apr 29, 2026, 11:12 AM UTC
If you continiue to experience issues when connecting to the HMRC Mailbox in Sage 50 Payroll, please follow the instructions in this LINK. Sage services continue to perform as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 07:37 AM UTC
- Resolved
- Mar 10, 2026, 03:06 PM UTC
- Duration
- 7h 29m
Affected: Sage Business Cloud Self Service
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2026, 08:41 AM UTC
- Resolved
- Mar 10, 2026, 10:58 AM UTC
- Duration
- 1d 2h
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 11:04 AM UTC
- Resolved
- Mar 10, 2026, 10:36 AM UTC
- Duration
- 6d 23h
Affected: AutoEntryAutoEntryAutoEntryAutoEntry
Read the full incident report →
