Sage experienced a major incident on May 7, 2026 affecting Payments Acceptance Service and Payments Acceptance Service, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Payments Acceptance ServicePayments Acceptance Service
Update timeline
- investigating May 07, 2026, 09:33 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating May 07, 2026, 10:06 AM UTC
We have identified an issue preventing customers in Europe and North America from accessing the service. We are currently investigating.
- resolved May 07, 2026, 11:11 AM UTC
The issue is resolved and the service is available and performing as expected.
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