Sage incident

Payments Acceptance Service - Major Outage

Major Resolved View vendor source →

Sage experienced a major incident on May 7, 2026 affecting Payments Acceptance Service and Payments Acceptance Service, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 09:33 AM UTC
Resolved
May 07, 2026, 11:11 AM UTC
Duration
1h 38m
Detected by Pingoru
May 07, 2026, 09:33 AM UTC

Affected components

Payments Acceptance ServicePayments Acceptance Service

Update timeline

  1. investigating May 07, 2026, 09:33 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating May 07, 2026, 10:06 AM UTC

    We have identified an issue preventing customers in Europe and North America from accessing the service. We are currently investigating.

  3. resolved May 07, 2026, 11:11 AM UTC

    The issue is resolved and the service is available and performing as expected.