Sage experienced a minor incident on May 4, 2026 affecting Sage DPW Cloud, lasting 7h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Sage DPW Cloud
Update timeline
- investigating May 04, 2026, 07:33 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating May 04, 2026, 07:43 AM UTC
We identified an issue where a small subset of customers in Austria are experiencing a prolonged loading time when navigating the service. Some are getting error messages and timeouts. We are currently investigating.
- monitoring May 04, 2026, 09:32 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved May 04, 2026, 02:56 PM UTC
The issue is resolved and the service continues to perform as expected.