Resolved after 3 hours 20 minutes, affecting Sage Online (FR) and Sage Token Service, on May 6, 2026.
Le problème est résolu et le service continue de fonctionner comme prévu. --------------------- The issue is resolved and the service continues to perform as expected.
Affected components
Update timeline
- investigating May 06, 2026, 09:55 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring May 06, 2026, 10:22 AM UTC
We identified that French customers using the desktop products listed below were getting an STS validation token error messages when trying to enable services. All other product functionality was working as expected. The products/services impacted by this were: -Sage 50 Accounts FR -Sage 100 Accounts FR -Sage SMDE FR -Sage Batigest -Sage Batigest Connect -Sage FRP 1000 -Sage 100 Payroll FR -Sage 100 Comptabilite -Sage Generation Experts -Sage Flux Bancaires The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service
- resolved May 06, 2026, 01:42 PM UTC
Le problème est résolu et le service continue de fonctionner comme prévu. --------------------- The issue is resolved and the service continues to perform as expected.
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