Sage incident

Sage Business Cloud Accounting (UKI) - Partial Outage

Resolved after 10 hours, affecting Sage Business Cloud Accounting (UKI), on May 6, 2026.

identified May 06, 2026, 12:34 PM UTC

We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.

Started: May 06, 2026, 10:42 AM UTC
Resolved: May 06, 2026, 08:43 PM UTC
Duration: 10h
Detected by Pingoru: May 06, 2026, 10:42 AM UTC

Affected components

Sage Business Cloud Accounting (UKI)

Update timeline

investigating May 06, 2026, 10:42 AM UTC

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
investigating May 06, 2026, 10:59 AM UTC

We have identified an issue preventing customers in the UK from accessing the iOS mobile version of SBC Accounting. Customers are presented with an EC02 error or asked to create an account when attempting to log into the IOS mobile app. We are currently investigating.
identified May 06, 2026, 12:34 PM UTC

We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
resolved May 06, 2026, 08:43 PM UTC

The issue is resolved and the service is available and performing as expected.

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