Sage incident
Sage Business Cloud Accounting (UKI) - Partial Outage
Sage experienced a minor incident on May 6, 2026 affecting Sage Business Cloud Accounting (UKI), lasting 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 10:42 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating May 06, 2026, 10:59 AM UTC
We have identified an issue preventing customers in the UK from accessing the iOS mobile version of SBC Accounting. Customers are presented with an EC02 error or asked to create an account when attempting to log into the IOS mobile app. We are currently investigating.
- identified May 06, 2026, 12:34 PM UTC
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
- resolved May 06, 2026, 08:43 PM UTC
The issue is resolved and the service is available and performing as expected.
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