Sage incident

E-Mail Functionality - Partial Outage.

Resolved after 6 days, affecting Sage 50 and Sage 50 Accounts and 1 more, on April 29, 2026.

resolved May 05, 2026, 08:37 AM UTC

Le problème est résolu et le service continue de fonctionner comme prévu. ----------------------------------- The issue is resolved and the service continues to perform as expected.

Started
Apr 29, 2026, 08:32 AM UTC
Resolved
May 05, 2026, 08:37 AM UTC
Duration
6d
Detected by Pingoru
Apr 29, 2026, 08:32 AM UTC

Affected components

Sage 50Sage 50 AccountsSage 50 Payroll

Update timeline

  1. investigating Apr 29, 2026, 08:32 AM UTC

    We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products: -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland -Sage 50c ZA -Sage Pastel Payroll We are currently investigating.

  2. investigating Apr 30, 2026, 11:09 AM UTC

    We are continuing to investigate the cause of the issue. We apologise for any inconvenience this may cause.

  3. resolved May 05, 2026, 08:37 AM UTC

    Le problème est résolu et le service continue de fonctionner comme prévu. ----------------------------------- The issue is resolved and the service continues to perform as expected.

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