Sage incident

Sage Ai Document Extraction - Major Outage

Resolved after 1 day 1 hour, affecting AutoEntry and AutoEntry and 1 more, on May 18, 2026.

monitoring May 18, 2026, 06:59 PM UTC

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Started: May 18, 2026, 10:13 AM UTC
Resolved: May 19, 2026, 11:50 AM UTC
Duration: 1d 1h
Detected by Pingoru: May 18, 2026, 10:13 AM UTC

Affected components

AutoEntryAutoEntryAutoEntryAutoEntryAutoEntrySage Ai Document ExtractionSage Ai Document ExtractionSage Business Cloud Accounting ZASage Ai Document ExtractionSage Business Cloud Accounting (NA)

Update timeline

investigating May 18, 2026, 10:13 AM UTC

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
identified May 18, 2026, 12:46 PM UTC

We have identified an issue preventing customers in Europe from using the Document Extraction service. The products/services affected is: - AutoEntry We are currently investigating.
identified May 18, 2026, 04:20 PM UTC

We are continuing to investigate the cause of the issue and are working on a fix. The products/services affected are: AutoEntry Sage Intacct
identified May 18, 2026, 06:17 PM UTC

We appreciate your patience and we will let you know as soon as this issue is resolved.
monitoring May 18, 2026, 06:59 PM UTC

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
resolved May 19, 2026, 11:50 AM UTC

The issue is resolved and the services continues to perform as expected.

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