Sage incident

Sage Ai Document Extraction - Major Outage

Major Resolved View vendor source →

Sage experienced a major incident on May 18, 2026 affecting AutoEntry and AutoEntry and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 10:13 AM UTC
Resolved
May 19, 2026, 11:50 AM UTC
Duration
1d 1h
Detected by Pingoru
May 18, 2026, 10:13 AM UTC

Affected components

AutoEntryAutoEntryAutoEntryAutoEntryAutoEntrySage Ai Document ExtractionSage Ai Document ExtractionSage Business Cloud Accounting ZASage Ai Document ExtractionSage Business Cloud Accounting (NA)

Update timeline

  1. investigating May 18, 2026, 10:13 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. identified May 18, 2026, 12:46 PM UTC

    We have identified an issue preventing customers in Europe from using the Document Extraction service. The products/services affected is: - AutoEntry We are currently investigating.

  3. identified May 18, 2026, 04:20 PM UTC

    We are continuing to investigate the cause of the issue and are working on a fix. The products/services affected are: AutoEntry Sage Intacct

  4. identified May 18, 2026, 06:17 PM UTC

    We appreciate your patience and we will let you know as soon as this issue is resolved.

  5. monitoring May 18, 2026, 06:59 PM UTC

    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  6. resolved May 19, 2026, 11:50 AM UTC

    The issue is resolved and the services continues to perform as expected.